For ariannna Rimes-Mdule 3

Module 3 - Background

BSC Implementation & the Internal Business Process Perspective

Required Reading

MacKay, A., (2004) A practitioners guide to the balanced scorecard: A practitioners’ report based on: Shareholder and stakeholder approaches to strategic performance measurement using the balanced scorecard. Chartered Institute of Management Accountants. Retrieved from: http://www.cimaglobal.com/Documents/Thought_ leadership_docs/tech_resrep_a_practitioners_ guide_to_the_balanced_scorecard_2005.pdf

Also read/review Chapter 2-7 of:

Murby, L., Gould, S., (2005). Effective Performance Management with the Balanced Scorecard: Technical Report. Chartered Institute of Management Accountants. Retrieved from: http://www.cimaglobal.com/Documents/Imported= Documents/Tech_rept_Effective_Performance_ Mgt_with_Balanced_Scd_July_2005.pdf

Go to the following webpage and review the two papers by Dr. Braam listed below.

http://www.ru.nl/economics/@676887/pagina/# publications

You do not need to review all the statistical stuff, just read through to the point where the author presents the hypotheses and then move to the discussion and/or conclusion sections of the documents.

Braam, G.J.M. (2012). Balanced Scorecard's interpretative variability and organizational change. In C.-H. Quah & O.L. Dar (Eds.), Business Dynamics in the 21st Century (pp. 99-112).

Braam, G.J.M. & Nijssen, E.J. (2011). Exploring antecedents of experimentation and implementation of the balanced scorecard. Journal of Management & Organization, 17(6), 714-728. The second article is also available in Proquest

This web article will be helpful for focusing your SLP.

Niven, P. (N.D.)Internal process perspective. EPM Review. Retrieved from http://www.epmreview.com/resources/articles/item/86-internal-process-perspective.html

Optional Reading

McLean, SR. and Mahaffey, SM. (2000). Implementing a surgical balanced scorecard. Surgical Services Management. 6(1). 43-47. Retrieved May 17, 2010.

The Chartered Quality Institute. Retrieved May 17, 2010, from http://www.thecqi.org//Knowledge-Hub/Qualityworld/