Please see description (For professor geek)

Problem Definition Report––Module 2, Part A Context

Mission Statement

A generic statement that describes what the business is about and what it is trying to achieve

<insert Mission Statement here>

Goals

A set of formalized statements that describe the business goals as they refer to their relationship to the business objectives. It represents a measurable end or target state that the enterprise/department desires to achieve. These statements form the foundation for everything that is done within the business

<insert Goal Statements here>

Strategies

A set of formalized statements that describe the business strategies as they refer to their relationship to the business objectives. These statements form the foundation of all goals directed activities done within the business.

<insert Strategy Statements here>

Objectives

<Objectives are short-term targets (typically 12 to 24 months or less) with defined, measurable achievements, and interim milestones. Objectives must be attached to a specific goal of the enterprise or enterprise unit.

<insert Objectives here>

Problem/Opportunity Statements

A problem is an inhibiting or blocking factor which prevents the business to move closer to its goals. An opportunity addresses some change in the business process which improves the ability of the business to serve its stakeholders in a timely and cost-effective manner. Opportunities need to be examined in light of the current state and how the conduct of normal business is expected to change. This may introduce new equipment/application software to support new business processes. It is the mechanism to introduce any new functionality. Expand on the scenario surrounding your problem/opportunity.

<insert Problem/Opportunity Statements here>

Problem Definition Report––Module 2, Part B Tools

Step One—Sensing the Existence of a Problem/Opportunity: Multiple Perspectives

<insert Results of Multiple Perspective Exercise and/or Affinity Diagram here> Doing both will increase potential ‘bonus’ points.

<insert Conclusive paragraph on each of the tools you applied here>

Step Two—Identifying Contributing Factors

<insert Cause and Effect / Fishbone Diagram here>

<insert Conclusive paragraph on each of the tools you applied here>

Step Three—Reaching a Problem Definition

<insert Problem/Opportunity Definition here>