Organizational Behavior
Michael Song
chapter_3_-_c._gozu1.pptxChapter 3: Job Satisfaction
Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.
McGraw-Hill/Irwin
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Learning Objectives
Define job satisfaction.
Describe values & how they affect job satisfaction.
List the facets individuals use to evaluate their job satisfaction.
Understand the job characteristics that create a sense of satisfaction with the work itself.
Describe how job satisfaction is affected by day-to-day events.
Understand how job satisfaction affects job performance & organizational commitment.
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Job Satisfaction
Job satisfaction is a pleasurable emotional state resulting from the appraisal of one’s job or job experiences.
It represents how you feel about your job and what you think about your job.
Positive feelings vs. Negative feelings
45 percent of Americans are satisfied with their jobs
down from 49 percent two years ago
down from 61 percent two decades ago.
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Why Are Some Employees More Satisfied than Others?
At a general level, employees are satisfied when their job provides the things that they value.
Values are those things that people consciously or subconsciously want to seek or attain.
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Commonly Assessed Work Values
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Value-Percept Theory
Argues job satisfaction depends on perceptions that your job gives the things you value.
Dissatisfaction = (Vwant - Vhave) X (Vimportance)
Vwant = how much of a value you want
Vhave = how much of that value your job supplies
Vimportance = how important the value is to you
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Value-Percept Theory
Big differences between “wants” and “haves” create a sense of dissatisfaction.
The theory also suggests that people evaluate job satisfaction according to specific “facets” of the job.
The Value-Percept Theory of Job Satisfaction
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Facets of Job Satisfaction
Pay satisfaction
Are you paid what you deserve?
Is the pay adequate?
Promotion satisfaction
Are promotions frequent, fair, & based on ability?
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Facets of Job Satisfaction
Supervision satisfaction
Is your boss competent, polite, & a good communicator?
Coworker satisfaction
Are your coworkers smart, responsible, helpful, & fun?
Satisfaction with the work itself
Are your work tasks challenging & interesting?
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Correlations Between Satisfaction Facets and Overall Job Satisfaction
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The Work Itself
Job Characteristics Theory
Jobs are more intrinsically enjoyable when work tasks are challenging and fulfilling
Research suggests that three “critical psychological states” make work satisfying
Five “core job characteristics” create these psychological states.
Job Characteristics Theory (JCT)
Critical Psychological States: beliefs or feelings about the job
Meaningfulness of work – employees view work tasks as something that “counts.”
Responsibility for outcomes – employees feel they are key drivers of the quality of the work.
Knowledge of results – employees know how well (or how poorly) they are doing.
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“What kinds of tasks create the critical psychological states?”
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JCT
Characteristics that Contribute to the Meaningfulness of Work
Variety - the job requires a number of different activities & skills.
Identity - the job requires completing an identifiable piece of work.
Significance - the job has an impact on others’ lives.
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JCT
Characteristic that Contributes to Responsibility for Outcomes
Autonomy - the job provides freedom & independence.
Characteristic that Contributes to
Knowledge of Results
Feedback - the job provides the worker with information about performance.
Feedback from the job not from supervisors or coworkers
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JCT
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Moderators
Moderator variables increase the strength of the relationships within the model.
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Fluctuations in Job Satisfaction
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Employees with job satisfaction feel good about their jobs on average.
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Moods and Emotions
Moods - feelings that are:
Mild in intensity
Last for an extended period of time
Are not directed at anything
Emotions - feelings that are:
Intense
Temporary
Directed at someone or some circumstance
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Different Kinds of Mood
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Why Are Some Employees More Satisfied than Others?
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Effects of Job Satisfaction on Performance and Commitment
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Effects of Job Satisfaction on Life Satisfaction
Life satisfaction:
People feel good about their lives when they feel good about their jobs.
Increases in job satisfaction have a stronger impact on life satisfaction than increases in income.
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Takeaways
Job satisfaction: a pleasurable emotional state resulting from the appraisal of one’s job.
Value-percept theory suggests job satisfaction depends on whether you perceive that your job supplies the things you value.
Facets: pay satisfaction, promotion satisfaction, supervisor satisfaction, coworker satisfaction, and satisfaction with the work itself.
Job characteristics theory suggests characteristics that contribute to satisfaction with the work itself: variety, identity, significance, autonomy, and feedback
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Takeaways
Fluctuations in job satisfaction are triggered by events, which trigger changes in emotions and mood.
Job satisfaction has positive relationships with job performance, organizational commitment, and life satisfaction.
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Confirming Pages
INDIVIDUAL OUTCOMES
MECHANISMS INDIVIDUAL
INDIVIDUAL CHARACTERISTICS
GROUP MECHANISMS
ORGANIZATIONAL MECHANISMS
Organizational Culture
Organizational Structure
Teams: Processes &
Communication
Motivation
Trust, Justice, & Ethics
Teams: Characteristics &
Diversity Learning & Decision Making
Ability
Personality & Cultural Values
Stress
Leadership: Power &
Negotiation
Job Satisfaction
Leadership: Styles & Behaviors
Organizational Commitment
Job Performance
Job Satisfaction
chapter Job Satisfaction 4
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