IT620 Week 7 - Managing Knowledge
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Week Seven: Managing Knowledge
Information Resource Management
Running head: MANAGING KNOWLEDGE 1
MANAGING KNOWLEDGE 3
MANAGING KNOWLEDGE 2
Chapter 14: Question 3. How do human capital, structural capital, and customer capital differ?
ANSWER.
Human capital, structural capital and customer capital are three basic fundamentals of any organization. They differ in their roles playing for that organization. Human capital is the efficiency of a human being on the basis of its skills; more the human is skilled and efficient results in more human capital. On the structural capital is the efficiency of the organizations to provide environment in which they can increase the efficiencies of humans working for them such as data, systems, knowledge and designs. The customer capital is the relationship bond with organization products, stronger the bond between the customer and the products results in a stronger customer capital.
Chapter 14: Question 8. What approach did the energy company take to encourage knowledge sharing among its 15 business units?
ANSWER.
The approach that the energy company took to encourage sharing among its 15 business units was establishing peer groups from various units. The idea was to have employees share his or her knowledge without the involvement of leadership to avoid political aspects. Since this was unsuccessful it was decided to provide a human portal for employees where they can ask questions regarding the problems they faced with their customers and employees from other business units provides a solution to them, its kind knowledge sharing between the organizations from different business units. They also gave a chance to their employees to meet with the other employees from different business unit so that they share their experience for the growth of their particular business unit.
Chapter 14: Question 10. What three questions does Stewart recommend be asked before launching a knowledge management project?
ANSWER
The three questions that Stewart recommends to be asked before launching a knowledge management project are listed as follows:
Listing out the group that will use this knowledge space and make them responsible for all the content they are going to post on that knowledge space.
The type of knowledge groups was going to share on the knowledge space and who will manage the context that the employees were discussed on the knowledge space.
He also raises the question of the culture that the organization is going to adopt, will that be composed of reusers or originators because he stated both are different because a repository of things promotes a reuse culture; an online chat room helps originators, but this is not going to happen opposite.
