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wk_4_assignments.docxAssignment 1
Chapter 7: What do you think now? and Online Research Activity (Page 121)
Complete Projects 7.1 & 7.2 page 121 in your textbook.
Submit to instructor in an Excel document using ACOT e-Learn.
Assignment 2
Chapter 7: Communication Skills at Work (page 122)
Complete
Project 7.3, Handling Emotions, on page 122 in your textbook.
Submit to your instructor using ACoT e-Learn.
Chapter 7: Decision Making at Work (page 122)
Complete Project 7.4, CSR Reaction to Customer Complaints, on page 122 in your textbook
Submit to your instructor using ACoT e-Learn.
Assignment 3
Chapter 8: Case Study (page 135).
Complete Project 8.5, Cost of Nonservice, on page 135 in your textbook.
Submit to your instructor using ACoT e-Learn.
