Synthesis paper

Abiel Georgeo

April 2,2014

Experiential Journal

February 24, 2014

EarthLink Company is a communications network firm based in Atlanta Georgia. The company serves over one hundred and fifty businesses worldwide with most of its consumers coming from the United States. Earthlink operates under two distinct divisions;EarthLink Consumer Services and Earthlink Business Services. EarthLink Business Services offers connectivity services such as the Ethernet, DS3,DSL,T-1, wireless and MPLS. I had the opportunity to speak with Tom, the technical special manager tasked with the responsibility of supervising technicians. He also handles complains related to technical support. The technical relationship manager has so many functions at EarthLink including dealing with the IT services to the customers and he also works with the leadership of the EarthLink. The technical manager of the EarthLink has a purpose of using the experience that he has on IT to define the long-term strategic plan that will enhance the business in EarthLink. He is also responsible for the loss of customer so it is a tough job. EarthLink is the company of my choice because it deals with communication and technology, which are the services and subjects that affect the lives today.

March 3,2014

My expectations are getting in to the office of the person who is full of knowledge about information technology. Apart from finding out their style of leadership and meeting a serious person who delivers information on a professional platform, I expect content in the answers that he is going to give me. Additionally, my expectations were finding a strict employee-manager relationship that clearly defines their ranks. The decisions making body is set aside and it is above the employees of the company. I though I was going to learn several things about the current technologies that the EarthLink company uses or is using but to my surprise, the manager never talked about them, he was so friendly to the point that I felt that I was interviewing a friend.

March 3,2014

During the first meeting with the technical manager, there was a slight tension towards him. The way he tackled questions was extraordinary, and I could easily tell that the guy was so experienced. He explained any question in such simple terms that I managed to understand the need for good leadership for the growth of the company. I have always known that age is an issue when it comes to employment but this manager proved it very wrong. He said that good leadership highly depends on vibrancy and experience therefore, it is very important for the company to mix both the young and the old in order to get good results. The manager is in his mid forties but he is so vibrant with ideas. I imagine that he next meeting will be more interesting as the interview sounded more of a teaching.

March 31,2014

The second meeting was as informative. Personally I learn a lot. I noticed that the research in their company is more harder than interview with their manager. involving companies do perform better than those companies that use the traditional way of leading. Personally, I was used to the companies that decisions were made from the manager downwards. Actually, in most cases the decision sounded like order from the manager. The fact that employees followed orders from their managers made them partly part of the company and to a higher percentage the workers of the company. Generally, the second meeting is very helpful to me since it addresses the need to have a highly involvement organizations and the need to have equality in the work places.

March 31,2014

The two interviews have been extremely informative and it addresses the need to have an employee involvement companies in order to achieve the full potential and the goals of the company. Definitely, the interview will help both my career and life since I have learn to trust other employed people on the success of the company. I noticed that in their company, there are competitive worker that what manager is looking for. I am realize that I have to work harder and try to better than them.