Team Supervisor Multiple choice for Brian Writer only please

1. Mark your answers under Section A on page 2 of the blue assignment cover sheet. 2. There are 23 questions for this assignment. 3. Answers that are not marked on the assignment cover sheet will not be assessed. 4. All answers must be marked in black or in blue pen. 5. Do not mark your answers with a pencil. 6. Remember to keep a copy of your answers. 7. Make sure to indicate the assignment number on the assignment cover sheet. 8. Please check that you received the correct assignment before you start with the assignment. The assignment number and module number is indicated on the first page.

TEAM MODULE 1

FORMATIVE ASSIGNMENT

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Team Supervisor Formative Assessment Page 2 1 Identify communication methods below (choose 2):

a) Talking and listening. b) Typing memo’s. c) Slouching and moving around. d) Fingers and arms. e) Cooking food.

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2 Process of planning: a) Forecasting, programming, scheduling, budgeting, selecting the final. b) Forecasting, setting goals, programming, scheduling, budgeting, go with the result. c) Projection, setting goals, programming, scheduling, budgeting, selecting the final. d) Forecasting, setting goals, programming, scheduling meetings, budgeting, selecting the final. e) Forecasting, setting objectives, recording programmes, scheduling, budgeting, selecting the final.

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3 Identify the methods of forecasting: a) Mechanical predications, analytical predications and forecasting of human behaviour. b) Mechanical projections, analytical projections and prediction of behaviours. c) Past events, analysing events and predicting human behaviours. d) Mechanical forecasting, analytical forecasting and predictions. e) Deciding what will happen in the future by making calculations.

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4 Mechanical projection can be described as: a) Escalating prices with 10% every year. b) Something that happened in the past will happen the same in the future. c) You project the exact same amount as the previous years. d) The rates stay the same every year. e) Take other changes in consideration.

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5 An effective objectives is: a) A statement of improvements. b) Something you hope to achieve. c) An intention you want to achieve and how you are going to measure that it was achieved or not. d) Business results. e) Something to measure.

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6 Programming entails: a) Establishing the sequence of events and how to follow them. b) Determining who will be responsible for performing certain tasks. c) Determining the main actions, how these actions will be prioritised and determining who is

responsible for every task. d) Allocating responsibilities. e) Deciding which tasks are more important than others.

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7 What is a budget? a) Is a document that interprets resources. b) A yardstick for resources. c) To achieve objectives. d) To show how moneys were spent. e) To allocate resources to objectives.

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8 The term scheduling can be described as: a) Helps to coordinate employees and resources. b) To determine the order of priority of the tasks. c) It establishes the time it takes to complete a task. d) Helps to put together the budget. e) Allocates the time for the tasks.

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9 Your duty to carry out your tasks and to achieve your goals can be described as your… a) Duty. b) Authority. c) Duty and authority. d) Responsibility. e) Accountability.

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Team Supervisor Formative—Continue

Page 4 10 Choose steps to delegate responsibility:

a) State the responsibility to the employee. b) Describe the new responsibility and ask for the employees reaction. c) Allow the employee to agree on the specific task. d) Explain to the employee the task, request feedback and agreement. e) Listen to the employees responses and offer your assistance.

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11 How would you manage diversity in an organisation? a) Listen to other people. b) Culture is learned at a young age. c) Change the views of other people. d) Understand different cultures. e) Work in a multi-cultural environment.

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12 Mary is clever but lazy. She always questions your decisions. How will you lead her? a) Bureaucratic. b) Autocratic. c) Democratic. d) Laissez-Fair. e) C and D.

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13 John is clever and has good ideas. He enjoys working in a team. How will you lead John? a) Autocratic. b) Bureaucratic. c) Democratic. d) Laissez-Fair. e) B and D.

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14 What statement is NOT true for decision making? a) You need to establish a measure against which you can assess your decision. b) When you are pressed to make a decision, choose the easiest alternative. c) You need to assess the chance of the decision to go wrong. d) Can be determined as an action that determines the flow of events. e) Discuss major final decisions with your subordinates.

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15 Motivation can be described as: a) Behaviour of people. b) Why people behave the way they behave. c) To improve employees’ performance. d) Internal and external forces that will influence a person’s choice of action. e) Performance.

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16 Choose an activity below that is NOT a control activity a) Measure performance. b) Develop performance standards. c) Correcting performance. d) Actual performance vs. to future performance. e) Evaluating completed work.

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17 Measuring performance is important because… a) Employees find it helpful. b) Management uses information to make decisions. c) Performance can be used to calculate profits. d) Teams are built on performance. e) Salaries are calculated according to performance.

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Team Supervisor Formative —Continue

18 Choose an aspect below that is NOT necessary for a short report a) An introduction. b) A table of contents. c) A title page. d) Conclusions. e) Recommendations.

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19 Progress reporting includes: a) Current status or goals completed. b) What the team wants to achieve. c) Present problems or deviations. d) B and C. e) A and C.

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20 Why is it important to provide progress information to management? a) So that deviations can be analysed and corrected. b) It is important for management to check-in on the project. c) It gives the project leader time to reflect. d) It helps the project manager to point to management who in the team is not

performing. e) All of the above.

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21 From the following choose an aspect that is not necessary when you are preparing for a presentation: a) Practice out loud before you give the actual presentation. b) Prepare your visual aids. c) Organise information into key points. d) Re-write your draft. e) Make sure you know how to pronounce your words correctly.

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22 Reasons why individuals may not accomplish performance goals? a) The goal or objective was impractical an unobtainable, lack of training and workers

that are unproductive. b) The goal or objective is not clear to the employee. c) There is not enough time to accomplish the goal. d) The employee lacks skill to accomplish the goal. e) All of the above.

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23 Benchmarking can be defined as: a) A law on how to control projects. b) The trademark of a product. c) A standard by which something can be judged. d) A budget. e) A duty that needs to be completed.

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Total Team Supervisor Formative 24