only starsolva

Customer Comments

Comment	Category		Categories	Complaint Type	Frequency	%	Cum %
You really, really need to clean your bathroomz . . .	1		1	Cleanliness	16	7%	7%
Place not clean	1		2	Food Prep	58	26%	33%
Not clean is no good.	1		3	Menu	22	10%	43%
bathrum bad	1		4	Unknown	16	7%	50%
Bathrooms	1		5	Other	40	18%	68%
Dirty bathroomz	1		6	Parking	13	6%	74%
kitchen not clean!	1		7	Service	52	23%	97%
Bathroom was dirty.	1		8	Website	6	3%	100%
dirty tables,	1			Total	223	100%	-
Bathroom not clean	1
Silverware dirty.	1
Dirty glasses and plats.	1
dirty plates!	1
Dirty bathroom.	1
Menu hard to read and dirty.	1
When I went to the ladies room, there were no towels or soap.	1
Food has ingredient in it we doesn't like	2
My steak was under/overcooked.	2
Too cold sandwiches!	2
I asked for medium well!!	2
Food is too greasy	2
Too spicey!	2
Food is cold	2
Not enough ice in drink	2
oily food	2
food bad	2
An XXX-tra Rare burger, that wasnt mooing upon arrival.	2
my drink is too bitter	2
Meals arrived too quickly.	2
My drink is too strong.	2
Not enough alcohol in our 'Neat' drink.	2
there is not enough chicken in my soup	2
Too much ice in our soda.	2
Coffee is burnt.	2
Food is dry	2
Food is bland	2
My pasta is too well done	2
Soda is flat	2
Hair in food	2
Sandwiches are good but served cold.	2
Portiosn are too large.	2
Food is overcooked	2
Portions are too small	2
Food is good but served cold.	2
Dinner arrived too quickly.	2
Fod is generally too salty.	2
Spicey dishes are too cold.	2
weird-tasting drinks	2
Food is too salty	2
Wine tastes old, although just opened.	2
Food is taking too long to cook	2
Food too hot	2
Portion is small	2
My fod wuz cold and my wif's was overcooked.	2
I wanted my mustard on the side!	2
Food is too fatty	2
Coffee isnt hot enough	2
why is the water tasting horrible?	2
Food is tasteless	2
Fly in drink	2
Drinks not arriving fast enough.	2
My food is cold	2
Food is flavorless	2
Whats taking so long for our dinners?	2
Soup arrived too quickly.	2
"Mild" chili is too hot.	2
Food is not fresh	2
Spicy dishes are too hot.	2
not enough veggies chicken in my soup	2
My drink isnt strong enough	2
Portions are too small.	2
Food is undercooked	2
my drink is too sweet	2
my drink is too sour	2
Where is the children's menu?	3
Menu is confusing.	3
Menu	3
menu culd be better...	3
Lack of items on the menu (sweet fries, grilled cheese)	3
Lack of sides	3
Menu!	3
Menu needs more fresh items	3
Menu choices are good but could be better. Other than that, we had a great experience.	3
Menu could be clearer.	3
Menu . . .	3
Menu options good be better.	3
Updated your menu! Ours was six months old!	3
Too many choices on menu.	3
Where are the specials on the menu?	3
Food is too unhealthy	3
Not enough choices on menu.	3
You really need to come up with a broader menu.	3
Your menu is hard to read.	3
You need more vegetarian items on your menu.	3
Could you add a better kid's menu?	3
Don't have certain dish on menu anymore	3
Received different than what they expected	4
Never, never, nev	4
My girlfirend broke up with me over the cold fud. Thanks alot…	4
Hello! I think	4
rude, rude, rude!	4
Its not clear.	4
My children did not have a good time at your restatuarnt. I want my money back.	4
No, no, no!	4
too cool!	4
Too cold	4
yes	4
yo mama!	4
Waiting . . .	4
true	4
Having dishes sitting in front of them	4
slow, slow, slow, slow	4
It's too loud in this restaurant!	5
We didn't like the location of where we're sitting	5
This meal is so expensive.	5
Too noisy / can't hold a conversation	5
It's too busy in this restaurant!	5
We had a party of 10 and it took f-o-r-e-v-e-r to get us a table!	5
location	5
It's too dark in this restaurant!	5
Too expensive	5
Loud music	5
the restaurant is too cold	5
the line up to be seated is too long	5
the restaurant is too hot	5
Food is overpriced	5
Am angry that a Top Shelf drink costs too much.	5
Lights being too bright/dim.	5
Dingin room is noisy.	5
decor needs updating	5
Unhappy that we didnt recieve the table we WANT, with no reservation.	5
Waiting too long to be seated.	5
Felt like we have to leave the place for the next group of dinners.	5
Price of salads.	5
all the crayons are broken	5
Parents allowed children to run loose	5
It's too bright in this restaurant!	5
Music was too loud.	5
music is too loud	5
A.C. too cold	5
Thinking we are being overcharged for desserts	5
$24 for one entree?!?	5
Can't watch what we want on TV	5
We didn't like our table but couldn't get a booth.	5
No refills	5
Gratuity added onto check	5
It's too hot in this restaurant!	5
It's too cold in this restaurant!	5
Temperatures being to hot inside.	5
Temperatures being too cold inside.	5
Other loud guest	5
Upset that we have to wait until 5:30 for dinner to even begin.	5
I can't find parking after 7PM.	6
You have the worst parking lot I have ever seen.	6
prking iz baad	6
not enuf parking here	6
Your parking sucks - but I love your food!	6
Parking sucks.	6
Shuld have signs showing alternate paring sites when your lot is full.	6
You don't have enough parking - has anyone ever told you that?	6
Where the heck am I supposed to park after about 6:30?	6
Yo! Parkingg!	6
Parking lot is too small.	6
Parking!	6
there is no parking	6
Service could be faster.	7
Server actually sat next to my boyfriend at our table.	7
Upset that we came 15 minutes early to pick up ToGo and its not ready	7
lack of napkins	7
Check brought too soon.	7
Service is slow	7
Rud servers!	7
Server brought out coffee too soon before dessert and coffee got cold	7
Service slow!	7
Server rushed guests to decide on their order.	7
Waitress didnt take care of us	7
The bill coming too soon.	7
service bad	7
Servers were overly familiar (squatted down at our tble).	7
Server did not refill drinks.	7
Waiters hair being down.	7
wait staff is bad	7
Some severs are terrible.	7
Server unavailable when needed.	7
Service is unfriendly	7
Server was rude and slow.	7
Cannot find server	7
A waiters tattoos.	7
Server started clearing dishes while some of us were still eating	7
Server did not offer a to go box.	7
Server took a rag and flung all the residue and crumbs off the edge of table onto chairs.	7
waiters bring main plate before appetizer is over.	7
Taking dishes before everyone is done.	7
Check came too slow.	7
Service poor.	7
Wiatress wiped down our tabletop and seats with the same dirty cloth.	7
Service could be better.	7
Slow service	7
Watier greeted us as, "How are you guys?" I am a customer, not a casual buddy.	7
I think you should hire better waiters.	7
My server is so slow!	7
servic	7
services	7
Service is bad	7
Waiter took too long to bring drinks.	7
Our waitress was very nice but slow.	7
Service is not professional	7
This is definitely NOT what I ordered!	7
Server was slow.	7
Service slow.	7
Some servers are overwhelmed.	7
The bill coming too late	7
Service is rushed	7
Take too long to pay check	7
Server asked if I needed change - this is presumptuous.	7
A waiter taking too long to arrive at a table	7
Received different dish than ordered	7
Inconvenient parking - your website should explain this.	8
Webstie should list specials.	8
Your sit doesn't have the latest menu.	8
site is hard too read	8
Your website directions do not work with my GPS.	8
website hard too readd	8

Sheet3

60	2
61	1
62	0
63	0
64	0
65	0
66	1
67	0
68	1
69	1
70	0
71	0
72	0
73	0
74	1
75	0
76	1
77	1
78	0
79	0
80	0
81	0
82	0
83	0
84	0
85	1
86	0
87	1
88	1
89	0
90	0
91	0
92	0
93	0
94	1
95	2
96	0
97	0
98	0
99	1
100	1
101	0
102	1
103	0
104	0
105	0
106	0
107	1
108	0
109	0
110	3
111	0
112	0
113	2
114	1
115	1
116	3
117	1
118	1
119	2
120	6
121	2
122	2
123	2
124	2
125	10
Total	57

Pareto Chart

Complaint Type	Frequency	%	Cum %
Food Prep	58	26%	26%
Service	52	23%	49%
Other	40	18%	67%
Menu	22	10%	77%
Cleanliness	16	7%	84%
Unknown	16	7%	91%
Parking	13	6%	97%
Website	6	3%	100%
Total	223	100%	-

Customer Complaints

Frequency Food Prep Service Other Menu Cleanliness Unknown Parking Website 58 52 40 22 16 16 13 6 Cum % Food Prep Service Other Menu Cleanliness Unknown Parking Website Total 0.26008968609865468 0.49327354260089684 0.67264573991031384 0.77130044843049317 0.84304932735425997 0.91479820627802677 0.97309417040358737 0.99999999999999989