Block 7

Instructions - Block 7 Waiting for Service

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Part 1:

What lesson did Meyer learn regarding taking reservations?

 

Part 2:

 

Study waiting-line situations (restaurant, hotel check-in, athletic events, fast-food outlets, etc.) in which you find yourself over a period of time. Evaluate how well the lines are being managed. Which line-management strategies described in Ch. 11 might have been used to improve these situations?

YOU MUST REFER TO YOUR BOOK(S) by SPECIFIC page numbers when you write! You must provide a citation to the book at the conclusion of your discussion.