PRO PAUL

HR/475 Final Exam

1. Identify a major sector within the hospitality industry.

2. What external forces or trends do you believe will have the greatest influence on the hospitality market in the 21st century?

3. Define the term Franchising.

4. List three forces that will likely have a significant impact on both the industry and management strategies throughout the 21st century?

5. Select a type of strategy used in the hospitability industry and describe a situation in which the strategy would be the best strategy.

6. Which financial strategy options produce the quickest return on invested capital in the hospitality industry and why?

7. List and describe the four human resource management strategic classifications.

8. What are the drawbacks or disadvantages of outsourcing the purchasing function?

9. What are the four As of communication strategy? Please describe each.

10. What are the four phases of managing change?