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Running head: TAKING RESPONSIBILITY: Customer-First Values Shape Hiring 1 Decisions at Zappos

TAKING RESPONSIBILITY: Customer-First Values Shape Hiring Decisions at Zappos 2

TAKING RESPONSIBILITY: Customer-First Values Shape Hiring Decisions at Zappos

Gabriella Cortez

Kaplan University

MT 203 Human Resource Management

Prof:  Dana Williams

February 11, 2014

Zappos is an online retail company. Zappos has its own methods of hiring fit candidates. Utililizing criteria that would benefit Zappos. Working at Zappos is like being with family, is your home.

The following are steps of the selection process at Zappos.

1. First interview is done over the phone. Comment by DEW: You cannot have numbered lists in the body of your paper.

2. Second interview candidate go to a set up room to answer questions and see their behavior

Interviews, and if they have any knowledge of Zappos.

3. Directors of Human Resource finds out whether the candidate treated the driver with respect

if not the candidate is eliminated.

4. Open-minded the interviewer gives the candidate newspaper to see what they notice which

should be the headline.

5. Candidates are invited for lunch and are observe how they interact with other people.

6. After the process is over some receive a job offer. Is up to the candidate if they want to be

part of Zappos.

I think this seem like a complete selection process to hire qualify candidates.

http://about.zappos.com/press-center/media-coverage/zappos-knows-how-kick-it

Reviewing the criteria for a successful selection method Zappos meet them all.Zappos have procedures follow to hire qualify candidates. They hire candidates that are suitable for the job.

Candidate that would fit and are appropriate for the position. Everything is done by the book. Zappos measure their success of its selection methods by sharing their values, certified them t satisfy customers and inspired them to enjoy.

I definitely recommend that decision makers at Zappos use highly structured for job interviews. Using their method will look for qualify candidates, one that knows about the company and is sociable. A candidate that would represent Zappos with their skills and able to go further.

The following are 10 core values that indicate Zappos Comment by DEW: See above.

1. Deliver WOW through service

2. Embrace and drive change

3. Create fun and little weirdness

4. Be adventurous, creative and open-minded

5. Pursue growth and learning

6. Build open and honest relationships with communication

7. Build positive team and family spirit

8. Do more with less

9. Be passionate and determined

10. Humble

http://humanresources.about.com/od/organizationalculture/a/how-zappos-reinforces-its-company-culture.htm

20 Ways Zappos Reinforces Its Company Culture

By Susan M. Heathfield

http://www.youtube.com/watch?v=g6WHAfWqX3s

Zappos is a company that follows procedures of hiring candidates. A company with core values. Employees enjoy working for Zappos.

References

http://about.zappos.com/press-center/media-coverage/zappos-knows-how-kick-it

http://humanresources.about.com/od/organizationalculture/a/how-zappos-reinforces-its-company-culture.htm

20 Ways Zappos Reinforces Its Company Culture, By: Susan M. Heathfield

http://www.youtube.com/watch?v=g6WHAfWqX3s

Unit 4 Business Week case study

 

 

Content and Analysis

Points Possible

Points Earned

Describe the steps in the selection process at Zappos. Does this seem like a complete selection process? If not, what steps would you add? Review the criteria for a successful selection method; reliable, valid, generalizable, practical, and legal. How well does Zappos meet those criteria? How can it measure the success of its selection methods? Would you recommend that decision makers at Zappos use highly structured job interviews? Why, or why not?

25

20

At least two academic sources are used to reinforce and support ideas. Meets minimum length requirements.

15

10

Mechanics

 

 

Clearly stated purpose and viewpoint Logical transitions between ideas Organized and focused Correct grammar, spelling and punctuation

10

8

 

 

 

Total Points 20% late penalty applied

50

28

Comments:

Also, make sure to use the case study template that is provided.