revise same like before
Running head: TAKING RESPONSIBILITY: Customer-First Values Shape Hiring 1 Decisions at Zappos
TAKING RESPONSIBILITY: Customer-First Values Shape Hiring Decisions at Zappos 2
TAKING RESPONSIBILITY: Customer-First Values Shape Hiring Decisions at Zappos
Kaplan University
MT 203 Human Resource Management
Prof: Dana Williams
February 11, 2014
Zappos is an online retail company. Zappos has its own methods of hiring fit candidates. Utililizing criteria that would benefit Zappos. Working at Zappos is like being with family, is your home.
The following are steps of the selection process at Zappos.
1. First interview is done over the phone. Comment by DEW: You cannot have numbered lists in the body of your paper.
2. Second interview candidate go to a set up room to answer questions and see their behavior
Interviews, and if they have any knowledge of Zappos.
3. Directors of Human Resource finds out whether the candidate treated the driver with respect
if not the candidate is eliminated.
4. Open-minded the interviewer gives the candidate newspaper to see what they notice which
should be the headline.
5. Candidates are invited for lunch and are observe how they interact with other people.
6. After the process is over some receive a job offer. Is up to the candidate if they want to be
part of Zappos.
I think this seem like a complete selection process to hire qualify candidates.
http://about.zappos.com/press-center/media-coverage/zappos-knows-how-kick-it
Reviewing the criteria for a successful selection method Zappos meet them all.Zappos have procedures follow to hire qualify candidates. They hire candidates that are suitable for the job.
Candidate that would fit and are appropriate for the position. Everything is done by the book. Zappos measure their success of its selection methods by sharing their values, certified them t satisfy customers and inspired them to enjoy.
I definitely recommend that decision makers at Zappos use highly structured for job interviews. Using their method will look for qualify candidates, one that knows about the company and is sociable. A candidate that would represent Zappos with their skills and able to go further.
The following are 10 core values that indicate Zappos Comment by DEW: See above.
1. Deliver WOW through service
2. Embrace and drive change
3. Create fun and little weirdness
4. Be adventurous, creative and open-minded
5. Pursue growth and learning
6. Build open and honest relationships with communication
7. Build positive team and family spirit
8. Do more with less
9. Be passionate and determined
10. Humble
http://humanresources.about.com/od/organizationalculture/a/how-zappos-reinforces-its-company-culture.htm
20 Ways Zappos Reinforces Its Company Culture
http://www.youtube.com/watch?v=g6WHAfWqX3s
Zappos is a company that follows procedures of hiring candidates. A company with core values. Employees enjoy working for Zappos.
References
http://about.zappos.com/press-center/media-coverage/zappos-knows-how-kick-it
http://humanresources.about.com/od/organizationalculture/a/how-zappos-reinforces-its-company-culture.htm
20 Ways Zappos Reinforces Its Company Culture, By: Susan M. Heathfield
http://www.youtube.com/watch?v=g6WHAfWqX3s
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Unit 4 Business Week case study |
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Content and Analysis |
Points Possible |
Points Earned |
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Describe the steps in the selection process at Zappos. Does this seem like a complete selection process? If not, what steps would you add? Review the criteria for a successful selection method; reliable, valid, generalizable, practical, and legal. How well does Zappos meet those criteria? How can it measure the success of its selection methods? Would you recommend that decision makers at Zappos use highly structured job interviews? Why, or why not? |
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At least two academic sources are used to reinforce and support ideas. Meets minimum length requirements. |
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Mechanics |
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Clearly stated purpose and viewpoint Logical transitions between ideas Organized and focused Correct grammar, spelling and punctuation |
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Total Points 20% late penalty applied |
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28 |
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Comments: |
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Also, make sure to use the case study template that is provided.
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