marketing help

profilesauce111
lastex.docx

1. (1)

Which of the following influences organizational culture and, thus, organizational buyer behavior?

culture

marketing activities

organizational values

motives

all of the above

2. (1)

Different functional areas of an organization often do all of the following EXCEPT _____.

play different roles in the purchase process

utilize different information sources

use different evaluative criteria

assign different weights to evaluative criteria

all of the above are done by different functional areas

3. (1)

For products in which stage of the product life cycle are the engineering and R&D likely to be key functions influencing the purchase decision?

introduction

growth

maturity

decline

fortification

4. (1)

Which of the following is an organizational purchase situation?

nominal

modified rebuy

limited

extended

routine

5. (1)

Payments, warranties, delivery dates, and so forth represent _____.

purchase specifications

product specifications

terms and conditions

postpurchase evaluation

relationship marketing

6. (1)

Given the informational role of the web in today's B2B environment, salespeople need to

adopt the role of solution provider

adopt the role of information provider

replace the use of search engines

redesign corporate websites

all of the above

7. (1)

_____ involve both organization characteristics (e.g., size, activities, and location) and characteristics of the composition of the organization (e.g., gender, age, education).

Firmographics

Psychographics

Demographics

Geographics

Behaviorgraphics

8. (1)

General Electric commits millions of dollars a year to research and development to develop new products. How would this be classified with respect to general organizational objectives and the nature of the organizational activity?

commercial objective, routine activity

commercial objective, complex activity

commercial objective, technical activity

cooperative objective, technical activity

nonprofit objective, complex activity

9. (1)

Which of the following is NOT an objective uncovered through research that drives the management of privately held firms?

building a place for the entire family to work and be involved

becoming wealthy

avoiding corporations and working for others

build a lasting "empire"

change governmental regulations

10. (1)

Which of the following is NOT considered a user reference group in organizational buying?

lead user

trade press

early adopters

followers

all of the above are considered a user reference group

11. (1)

Which of the following is a reason for the significant role of salespeople in industrial markets?

Because it is the least expensive form of communication for the selling organization.

Business buyers prefer to do business with firms they know, like, and trust, and sales personnel are the most common representative of the selling organization.

Because advertising has been shown to not have any positive impact on awareness and sales.

Business buyers usually are not allowed to purchase without the assistance of a sales representative.

none of the above

12. (1)

Which organization buyer segment doesn't want value-added service and doesn't want to pay for it?

commodity buyers

underperforming buyers

partner buyers

most-valuable buyers

government buyers

13. (1)

Individual power and expertise have virtually no influence on organizational decisions since it is a group process involving DMUs.

True

False

14. (1)

To process information, a firm must go through the same sequential stages of exposure, attention, and interpretation as consumers.

True

False

15. (1)

Buyers with higher risk tolerance should prefer relational exchanges.

True

False

16. (1)

Which of the following is a special unit of the National Advertising Division of the Council of Better Business Bureaus that specifically reviews advertising aimed at children?

Children's Advertising Review Unit (CARU)

National Advertising Review Board (NARB)

National Children's Advertising Division (NCAD)

National Children's Advertising Review Board (NCARB)

Federal Trade Commission (FTC)

17. (1)

What is the concern regarding the limited ability of children to comprehend advertising messages?

Do children understand the selling intend of commercials?

Can children understand specific aspects of commercials?

Do children like commercials?

a and b

a, b, and c

18. (1)

If consumers call a specific number, they can access games on their cell phones. The games usually involve a branded product or an event, such as the release of a movie. This is an example of which type of marketing activity aimed at children that is considered controversial?

violent entertainment products

kids' clubs

mobile marketing

commercialization in schools

Internet marketing

19. (1)

Which of the following is NOT a classification of commercialization of schools?

in-school ads

ads in classrooms

corporate-sponsored educational materials and programs

corporate-sponsored contests and incentive programs

mobile games

20. (1)

What year did the rules based on the guidelines in the Children's Online Privacy Protection Act go in to effect?

1990

1995

1998

2000

2002

21. (1)

Which of the following has the purpose of ensuring that consumers are provided with adequate information?

Telephone Consumer Protection Act

truth-in-lending legislation

FTC Corrective Advertising Act

Internet Protection Act

FTC's unfairness authority

22. (1)

Which law deals with nutrition labeling on products' packages?

Truth-in-Labeling Law

Nutritional Labeling and Education Act

Trans Fat Labeling Act

Fair Packaging and Labeling Act

U.S. Packaging and Labeling Law

23. (1)

A new rule that requires marketers to list the number of grams of trans fat on a product's package is an amendment of which law?

Truth-in-Labeling Law

Nutritional Labeling and Education Act

Fat Labeling Act

Fair Packaging and Labeling Act

U.S. Packaging and Labeling Law

24. (1)

What is the health risk of trans fat that prompted to government to require that the number of grams of trans fat be provided in nutrition labels on packages?

it raises the level of LDL (bad) cholesterol

it lowers the level of HDL (good) cholesterol

it raises blood sugar levels

a and b

a, b, and c

25. (1)

While government and businesses want consumers to have full disclosure, which of the following might result for consumers?

information overload

increased time to make a decision

inability to make a decision

all purchases become high-involvement situations

inferior choices will be made

26. (1)

Marketing practices are sometimes controversial.

True

False

27. (1)

The regulation of marketing activities aimed at children focuses primarily on product safety, advertising and promotions, and child pornography.

True

False

28. (1)

Research indicates that disclaimers such as "Part of a nutritious breakfast" or "Each sold separately" are fully understood even by children as young as 3 years old.

True

False

29. (1)

Gillette's advertising for the M3 Power razor which claimed that "gentle micropulses stimulate hair up and away from skin" was deemed to be literally false by the court hearing the case.

True

False

30. (1)

Corrective advertising is advertising run by the government to cause consumers to unlearn inaccurate information they acquired as a result of a firm's earlier advertising.

True

False