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Case study analysis on new campus recruiter

Holly LaFave

COMM/215

April 20, 2014

Mark Polanzak

CASE STUDY ANALYSIS ON NEW CAMPUS RECRUITER

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CASE STUDY ANALYSIS ON NEW CAMPUS RECRUITER

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Case study analysis on new campus recruiter

One of the biggest challenges for a new hire is adapting to the company guidelines. Most companies establish strict rules and regulations for their employees. The company established rules are intended to institute sound human relations and to create a loyal relationship; resulting in effective business performance. Companies today are focusing strongly on communication, working as a team, and shifting toward being a model organization. In today’s completive world, companies are transforming their means of effective communication, by revising policies, updating technology and holding productive meetings.

ABC Inc. hired Carl Robins in April, 2013 as their new campus recruiter. Six months later Carl’s first recruitment effort was successful, and he recruited 15 new hires to work for Monica Carrolls, Operations Supervisor. Carl scheduled the new hire orientation for June 15, 2013 with hopes to have all the new hires working by early July 2013. On May 15, 2013, Monica contacted Carl regarding the coordination of the orientation. Carl assured Monica everything would be arranged in time for the orientation in June. To prepare for the orientation, Carl has to make sure the schedule is complete for the orientation, and he had enough copies of the policy manuals, coordinate physicals and drug test, and other necessary business human resource requirements. Upon return from Memorial Day, Carl began to finalize the necessary paperwork for the June 15 orientation, and as he was going through the paperwork he began to get nervous. Carl noticed the packets were missing several items; such as completed applications, transcripts, and there were no appoints set up for the mandatory screenings. Frustrated and concern, Carl then began to review the orientation manual, and to his surprise he found pages missing in some copies. At this point, Carl was irritated and decided to check out the training room for the orientation. When Carl arrived to the training room, he found Joe from Technology Services inside. Joe was setting up computer terminals for a training seminar on the new database software implementation; scheduled for the entire month of June. Carl is aggravated and has no clue what to do

ABC Incorporated seems to have an effective recruiting technique; however Carl is struggling with communication and preparation prior to scheduling an orientation. Did ABC Incorporated trained Carl accurately on the company policies when he was hired, and if so, does Carl remember the information. ABC Incorporated is a large company, and established process and procedures should be in place when hiring a potential new hire. Carl is negligent, and did not have the necessary paperwork completed prior to the scheduled orientation. Carl is battling with time management skills and seems to be under the assumption that maybe someone else is responsible. It seems Carl is working solo in the recruiting department, and he is struggling with organization. Does Carl have an understanding of his job duties as a recruiter, and is he happy in his job. Unhappy employees lead to lack of attention to detail, causing an ineffective work environment. What is Carl using an effective organizational tool to help him with daily responsibilities? ABC Incorporated may not have an up to date equipped means of communication; resulting in double booking the conference room.

I think ABC Incorporated is missing a few steps during their new hire process; for example, did Carl use an in-processing checklist when hiring the new employees? I am also wondering if the company has a policy stipulating the process to schedule a meeting room, and if such policy does exits, Carl should review the policy and procedures. Due to Carl being new to the company, is seniority playing a part, and maybe because of his successful recruitment, other team member are resentful and suspicious of his booming effort. I ponder that maybe the company is short staffed and Carl is extremely overwhelmed. I am curious if Carl has administrative support within his department. Administrative assistance would eliminate stress on Carl, as his primary job is to recruit qualified employees.

Carl should have an interview/recruiting checklist to help him with the interview process prior to hiring a potential employee. The check list should have the key jobs requirements for the listed position, and the applicant must meet those requirements to move onto the next step in the hiring process. The next step Carl should take in the hiring process, prior to the orientation, is to create a pre-employment in-process screening check-list. The in-processing checklist packet should including all the necessary forms due prior to the orientation. Administrative support and attention to detail to the in-processing process would be essential. ABC Incorporated must meet business, state and federal policies to fall within compliance for proper reporting laws, or face serious fines and penalties. The administrative support personnel could help in confirming the orientation manual along with the required state and federal reporting forms are up to date. The website Resources for Entrepreneurs (2001-2013) stated, “Administrative assistant jobs are a vital part of the economy. The role of an administrative assistant is to keep the office organized and -ensure that everything runs smoothly." The administrative personnel could also be responsible for overseeing the conference rooms in the facility, keeping responsibility to one person or team. In the future, a computer generated calendar would be an effective tool to avoid double booking a conference room.

ABC Incorporated should be holding weekly meetings with key personal to discuss departmental goals for the week and upcoming events. Following the weekly meetings, minutes should be posted on an internally shared drive for all staff member to review their assigned tasks. The assigned tasks in the meeting minutes will be complete prior to the next meeting. The effective communication from a meeting establishes healthier interpersonal skills among staff. Kikoski, J. F. (1993) states “Managers devote more time to communicating on the job than any other activity. Approximately 75 percent of a manager's day is spent communicating --listening, speaking, reading, and writing. Most of the time is spent in face-to-face communication” (para. 2).

ABC Incorporated must be committed to identifying and correct a potential problem employee may have, and identify a system or technique on how to solve the situation or problem. Carl Robins, the new campus recruiter, has been with ABC Incorporated for six month. Carl is struggling with effective communication and time management during his recruiting and orientation process. Carl should have a deadline date set up for a new hire orientation to be complete, and Carl did not have the necessary paperwork completed, nor did he have a place to hold the orientation. Carl must establish an efficient checklist process to use during the interview process and pre-employment screening. Carl should have effective communication and research skills confirming compliance with company, state and federal requirements. One critical effective tool is any company is to have administrative support. Administrative personnel can cover other business tools needed within the company. Administrative support would benefit Carl in the recruiting department, especially with such high number of potential new hires. Administrative support could assist with daily phone calls, setting up interviews, support the interview and pre-employment checklist screening process, and control the scheduling of meeting rooms and calendars. Administrative personnel could assist with the overall organization in an office setting, and offer a smooth workflow. Carl, and the entire staff at ABC Incorporated would benefit from having the necessary policy, procedures and tools in place and would create a successful working environment.

References

Kikoski, J. F. (1993). Effective communication in the international workplace: Models for public

sector managers and theorists. Public Administration Quarterly, 17(1), 84. Retrieved from

http://search.proquest.com/docview/226972947?accountid=35812

Resources for entrepreneurs. (2001-2013). Retrieved from http://www. gaebler.com /

Administrative -Assistant-Role.htmhttp://www.gaebler.com/Administrative-Assistant-

Role.htm