data collection 2-3 pages only rewrite

profileusstudent45
research_guidance.zip

Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE 1.pdf

1

Questionnaire

The purpose of this research is to investigate the intercultural communication in the

aviation industry within the organizations in the UAE. We are interested in your opinions

about the intercultural communication in your organization. The information you provide

will be kept confidential and will not be shared for other purposes outside this research.

SECTION ONE: DEMOGRAPHICS

Please answer the following questions by ticking or writing briefly appropriately.

1. Gender Male Female

2. What is your highest level of education?

i. Primary School

ii. Secondary School

iii. College

iv. Others, Please specify ………………………

3. What is your age group?

i. Below 25 years

ii. 26-30 years

iii. 31-44 years

iv. 45 years and above

4. How long have you worked in the aviation industry within the United Arab Emirates?

i. Less than 3 years

ii. 3-5 years

iii. Above 5 years

2

SECTION TWO: CULTURAL SENSITIVITY

4. Rate your level of awareness of the culture of the people that you deal with in your

line of duty

i. Completely aware

ii. Somewhat aware

iii. Never aware

5. Rate your level of consideration about other people’s culture when communicating to

them?

i. Complete consideration

ii. Average consideration

iii. No consideration at all

6. Please provide some reasons for your response in question 5 above

i. It helps in knowing the language to use

ii. It does not help at all

iii. Other

iv. Reasons Specify……………………….

7. How sensitive are the employees of the aviation organizations in the UAE towards

other cultural groups?

i. Very sensitive

ii. Somewhat sensitive

iii. Not sensitive at all

3

SECTION THREE: EFFECTIVENESS OF INTERCULTURAL

COMMUNICATION

8. What is your native language of communication? …………………………….

9. List the languages that you can comfortably use in communication?

……………………………………………………………………………………..

……………………………………………………………………………………..

10. List the languages that you have ever come across in your line of communication

within the aviation industry.

…………………………………………………………………………………………

…………………………………………………………………………………………

11. How competent are you in communicating with people of different cultures in your

line of duty?

i. Very competent

ii. Somewhat competent

iii. Not competent at all

12. Please choose as many objectives that describe your organization’s culture.

Friendly

Open

Transparent

4

13. Please rate the effectiveness of intercultural communication in your organization

based on your own personal view.

i. Very effective

ii. Somehow effective

iii. Absolutely ineffective.

14. Please tick for “Yes” or for “No” in the following questions.

i. Does working with culturally diverse group increase commitment of workers?

Yes ………. No …………..

ii. Do you notice increased creativity and innovativeness in the workplace when

employees are culturally different?

Yes ………. No …………..

iii. Does having people of different cultural background in your line of duty

improve the image of the company?

Yes ………. No …………..

iv. Do you notice lower level of communication between workers while they are

working with people of other cultures?

Yes ………. No …………..

15. List three obstacles to effective intercultural communication in your organization.

…………………………………………………………………………………………

…………………………………………………………………………………………

……………………………………………………………………………………………

  1. undefined_4:
  2. Specify:
  3. 8 What is your native language of communication: Italian
  4. Text1: ITALIAN, ENGLISH
  5. Text2:
  6. Text3: ARABIC, INDIAN, PHILIPINO
  7. Text4:
  8. Check Box6: Yes
  9. Check Box7: Off
  10. Check Box8: Yes
  11. Check Box9: Off
  12. Check Box10: Yes
  13. Check Box11: Off
  14. Check Box12: Yes
  15. Check Box13: Off
  16. Text14: different nationalities that doesn't know my native language
  17. Text15: cultural difference
  18. Text16: different viewpoint
  19. Check Box1: Yes
  20. Check Box2: Off
  21. Check Box3: Off
  22. Check Box4: Off
  23. Check Box5: Yes
  24. Check Box14: Off
  25. Check Box15: Off
  26. Check Box16: Off
  27. Check Box17: Yes
  28. Check Box18: Off
  29. Check Box19: Off
  30. Check Box20: Off
  31. Check Box21: Yes
  32. Check Box22: Yes
  33. Check Box23: Off
  34. Check Box24: Off
  35. Check Box25: Yes
  36. Check Box26: Off
  37. Check Box27: Off
  38. Check Box28: Yes
  39. Check Box29: Off
  40. Check Box30: Off
  41. Check Box31: Yes
  42. Check Box32: Off
  43. Check Box33: Off
  44. Check Box34: Yes
  45. Check Box35: Off
  46. Check Box36: Off
  47. Check Box37: Off
  48. Check Box38: Off
  49. Check Box39: Yes
  50. Check Box40: Yes
  51. Check Box41: Off
  52. Check Box42: Off

Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE 4.pdf

1

Questionnaire

The purpose of this research is to investigate the intercultural communication in the

aviation industry within the organizations in the UAE. We are interested in your opinions

about the intercultural communication in your organization. The information you provide

will be kept confidential and will not be shared for other purposes outside this research.

SECTION ONE: DEMOGRAPHICS

Please answer the following questions by ticking or writing briefly appropriately.

1. Gender Male Female

2. What is your highest level of education?

i. Primary School

ii. Secondary School

iii. College

iv. Others, Please specify ………………………

3. What is your age group?

i. Below 25 years

ii. 26-30 years

iii. 31-44 years

iv. 45 years and above

4. How long have you worked in the aviation industry within the United Arab Emirates?

i. Less than 3 years

ii. 3-5 years

iii. Above 5 years

2

SECTION TWO: CULTURAL SENSITIVITY

4. Rate your level of awareness of the culture of the people that you deal with in your

line of duty

i. Completely aware

ii. Somewhat aware

iii. Never aware

5. Rate your level of consideration about other people’s culture when communicating to

them?

i. Complete consideration

ii. Average consideration

iii. No consideration at all

6. Please provide some reasons for your response in question 5 above

i. It helps in knowing the language to use

ii. It does not help at all

iii. Other

iv. Reasons Specify……………………….

7. How sensitive are the employees of the aviation organizations in the UAE towards

other cultural groups?

i. Very sensitive

ii. Somewhat sensitive

iii. Not sensitive at all

3

SECTION THREE: EFFECTIVENESS OF INTERCULTURAL

COMMUNICATION

8. What is your native language of communication? …………………………….

9. List the languages that you can comfortably use in communication?

……………………………………………………………………………………..

……………………………………………………………………………………..

10. List the languages that you have ever come across in your line of communication

within the aviation industry.

…………………………………………………………………………………………

…………………………………………………………………………………………

11. How competent are you in communicating with people of different cultures in your

line of duty?

i. Very competent

ii. Somewhat competent

iii. Not competent at all

12. Please choose as many objectives that describe your organization’s culture.

Friendly

Open

Transparent

4

13. Please rate the effectiveness of intercultural communication in your organization

based on your own personal view.

i. Very effective

ii. Somehow effective

iii. Absolutely ineffective.

14. Please tick for “Yes” or for “No” in the following questions.

i. Does working with culturally diverse group increase commitment of workers?

Yes ………. No …………..

ii. Do you notice increased creativity and innovativeness in the workplace when

employees are culturally different?

Yes ………. No …………..

iii. Does having people of different cultural background in your line of duty

improve the image of the company?

Yes ………. No …………..

iv. Do you notice lower level of communication between workers while they are

working with people of other cultures?

Yes ………. No …………..

15. List three obstacles to effective intercultural communication in your organization.

…………………………………………………………………………………………

…………………………………………………………………………………………

……………………………………………………………………………………………

  1. undefined_4:
  2. Specify:
  3. 8 What is your native language of communication: Russian
  4. Text1: Russian,English, learning arabic
  5. Text2:
  6. Text3: English, French, Chinese, Portuguese, Spanish, Russian, Italian, and Arabic
  7. Text4:
  8. Check Box6: Yes
  9. Check Box7: Off
  10. Check Box8: Yes
  11. Check Box9: Off
  12. Check Box10: Yes
  13. Check Box11: Off
  14. Check Box12: Off
  15. Check Box13: Yes
  16. Text14: Using technical communication
  17. Text15:
  18. Text16:
  19. Check Box1: Off
  20. Check Box2: Yes
  21. Check Box3: Off
  22. Check Box4: Off
  23. Check Box5: Yes
  24. Check Box14: Off
  25. Check Box15: Off
  26. Check Box16: Off
  27. Check Box17: Yes
  28. Check Box18: Off
  29. Check Box19: Off
  30. Check Box20: Off
  31. Check Box21: Yes
  32. Check Box22: Yes
  33. Check Box23: Off
  34. Check Box24: Off
  35. Check Box25: Off
  36. Check Box26: Yes
  37. Check Box27: Off
  38. Check Box28: Yes
  39. Check Box29: Off
  40. Check Box30: Off
  41. Check Box31: Off
  42. Check Box32: Yes
  43. Check Box33: Off
  44. Check Box34: Yes
  45. Check Box35: Off
  46. Check Box36: Off
  47. Check Box37: Off
  48. Check Box38: Off
  49. Check Box39: Yes
  50. Check Box40: Off
  51. Check Box41: Yes
  52. Check Box42: Off

Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE 5.pdf

1

Questionnaire

The purpose of this research is to investigate the intercultural communication in the

aviation industry within the organizations in the UAE. We are interested in your opinions

about the intercultural communication in your organization. The information you provide

will be kept confidential and will not be shared for other purposes outside this research.

SECTION ONE: DEMOGRAPHICS

Please answer the following questions by ticking or writing briefly appropriately.

1. Gender Male Female

2. What is your highest level of education?

i. Primary School

ii. Secondary School

iii. College

iv. Others, Please specify ………………………

3. What is your age group?

i. Below 25 years

ii. 26-30 years

iii. 31-44 years

iv. 45 years and above

4. How long have you worked in the aviation industry within the United Arab Emirates?

i. Less than 3 years

ii. 3-5 years

iii. Above 5 years

2

SECTION TWO: CULTURAL SENSITIVITY

4. Rate your level of awareness of the culture of the people that you deal with in your

line of duty

i. Completely aware

ii. Somewhat aware

iii. Never aware

5. Rate your level of consideration about other people’s culture when communicating to

them?

i. Complete consideration

ii. Average consideration

iii. No consideration at all

6. Please provide some reasons for your response in question 5 above

i. It helps in knowing the language to use

ii. It does not help at all

iii. Other

iv. Reasons Specify……………………….

7. How sensitive are the employees of the aviation organizations in the UAE towards

other cultural groups?

i. Very sensitive

ii. Somewhat sensitive

iii. Not sensitive at all

3

SECTION THREE: EFFECTIVENESS OF INTERCULTURAL

COMMUNICATION

8. What is your native language of communication? …………………………….

9. List the languages that you can comfortably use in communication?

……………………………………………………………………………………..

……………………………………………………………………………………..

10. List the languages that you have ever come across in your line of communication

within the aviation industry.

…………………………………………………………………………………………

…………………………………………………………………………………………

11. How competent are you in communicating with people of different cultures in your

line of duty?

i. Very competent

ii. Somewhat competent

iii. Not competent at all

12. Please choose as many objectives that describe your organization’s culture.

Friendly

Open

Transparent

4

13. Please rate the effectiveness of intercultural communication in your organization

based on your own personal view.

i. Very effective

ii. Somehow effective

iii. Absolutely ineffective.

14. Please tick for “Yes” or for “No” in the following questions.

i. Does working with culturally diverse group increase commitment of workers?

Yes ………. No …………..

ii. Do you notice increased creativity and innovativeness in the workplace when

employees are culturally different?

Yes ………. No …………..

iii. Does having people of different cultural background in your line of duty

improve the image of the company?

Yes ………. No …………..

iv. Do you notice lower level of communication between workers while they are

working with people of other cultures?

Yes ………. No …………..

15. List three obstacles to effective intercultural communication in your organization.

…………………………………………………………………………………………

…………………………………………………………………………………………

……………………………………………………………………………………………

  1. undefined_4:
  2. Specify:
  3. 8 What is your native language of communication: English
  4. Text1: English
  5. Text2: Basic Arabic
  6. Text3: English
  7. Text4: Basic Arabic
  8. Check Box6: Yes
  9. Check Box7: Off
  10. Check Box8: Yes
  11. Check Box9: Off
  12. Check Box10: Yes
  13. Check Box11: Off
  14. Check Box12: Off
  15. Check Box13: Yes
  16. Text14: difference in age
  17. Text15: varieties in nationalities
  18. Text16: physical environment
  19. Check Box1: Yes
  20. Check Box2: Off
  21. Check Box3: Off
  22. Check Box4: Off
  23. Check Box5: Yes
  24. Check Box14: Off
  25. Check Box15: Off
  26. Check Box16: Off
  27. Check Box17: Off
  28. Check Box18: Yes
  29. Check Box19: Off
  30. Check Box20: Off
  31. Check Box21: Yes
  32. Check Box22: Yes
  33. Check Box23: Off
  34. Check Box24: Off
  35. Check Box25: Yes
  36. Check Box26: Off
  37. Check Box27: Off
  38. Check Box28: Yes
  39. Check Box29: Off
  40. Check Box30: Off
  41. Check Box31: Off
  42. Check Box32: Yes
  43. Check Box33: Off
  44. Check Box34: Yes
  45. Check Box35: Off
  46. Check Box36: Off
  47. Check Box37: Off
  48. Check Box38: Yes
  49. Check Box39: Off
  50. Check Box40: Yes
  51. Check Box41: Off
  52. Check Box42: Off

Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE 7.pdf

1

Questionnaire

The purpose of this research is to investigate the intercultural communication in the

aviation industry within the organizations in the UAE. We are interested in your opinions

about the intercultural communication in your organization. The information you provide

will be kept confidential and will not be shared for other purposes outside this research.

SECTION ONE: DEMOGRAPHICS

Please answer the following questions by ticking or writing briefly appropriately.

1. Gender Male Female

2. What is your highest level of education?

i. Primary School

ii. Secondary School

iii. College

iv. Others, Please specify ………………………

3. What is your age group?

i. Below 25 years

ii. 26-30 years

iii. 31-44 years

iv. 45 years and above

4. How long have you worked in the aviation industry within the United Arab Emirates?

i. Less than 3 years

ii. 3-5 years

iii. Above 5 years

2

SECTION TWO: CULTURAL SENSITIVITY

4. Rate your level of awareness of the culture of the people that you deal with in your

line of duty

i. Completely aware

ii. Somewhat aware

iii. Never aware

5. Rate your level of consideration about other people’s culture when communicating to

them?

i. Complete consideration

ii. Average consideration

iii. No consideration at all

6. Please provide some reasons for your response in question 5 above

i. It helps in knowing the language to use

ii. It does not help at all

iii. Other

iv. Reasons Specify……………………….

7. How sensitive are the employees of the aviation organizations in the UAE towards

other cultural groups?

i. Very sensitive

ii. Somewhat sensitive

iii. Not sensitive at all

3

SECTION THREE: EFFECTIVENESS OF INTERCULTURAL

COMMUNICATION

8. What is your native language of communication? …………………………….

9. List the languages that you can comfortably use in communication?

……………………………………………………………………………………..

……………………………………………………………………………………..

10. List the languages that you have ever come across in your line of communication

within the aviation industry.

…………………………………………………………………………………………

…………………………………………………………………………………………

11. How competent are you in communicating with people of different cultures in your

line of duty?

i. Very competent

ii. Somewhat competent

iii. Not competent at all

12. Please choose as many objectives that describe your organization’s culture.

Friendly

Open

Transparent

4

13. Please rate the effectiveness of intercultural communication in your organization

based on your own personal view.

i. Very effective

ii. Somehow effective

iii. Absolutely ineffective.

14. Please tick for “Yes” or for “No” in the following questions.

i. Does working with culturally diverse group increase commitment of workers?

Yes ………. No …………..

ii. Do you notice increased creativity and innovativeness in the workplace when

employees are culturally different?

Yes ………. No …………..

iii. Does having people of different cultural background in your line of duty

improve the image of the company?

Yes ………. No …………..

iv. Do you notice lower level of communication between workers while they are

working with people of other cultures?

Yes ………. No …………..

15. List three obstacles to effective intercultural communication in your organization.

…………………………………………………………………………………………

…………………………………………………………………………………………

……………………………………………………………………………………………

  1. undefined_4:
  2. Specify: Only some considerations can be given cultural considerations. Sometimes, the corporate culture should be stronger than individual cultures.
  3. 8 What is your native language of communication: English
  4. Text1: English, Arabic
  5. Text2:
  6. Text3: English
  7. Text4:
  8. Check Box6: Yes
  9. Check Box7: Off
  10. Check Box8: Yes
  11. Check Box9: Off
  12. Check Box10: Yes
  13. Check Box11: Off
  14. Check Box12: Yes
  15. Check Box13: Off
  16. Text14: People background
  17. Text15: Religion Matter
  18. Text16: Different personalities
  19. Check Box1: Yes
  20. Check Box2: Off
  21. Check Box3: Off
  22. Check Box4: Off
  23. Check Box5: Yes
  24. Check Box14: Off
  25. Check Box15: Off
  26. Check Box16: Yes
  27. Check Box17: Off
  28. Check Box18: Off
  29. Check Box19: Off
  30. Check Box20: Off
  31. Check Box21: Yes
  32. Check Box22: Yes
  33. Check Box23: Off
  34. Check Box24: Off
  35. Check Box25: Off
  36. Check Box26: Yes
  37. Check Box27: Off
  38. Check Box28: Off
  39. Check Box29: Off
  40. Check Box30: Yes
  41. Check Box31: Off
  42. Check Box32: Yes
  43. Check Box33: Off
  44. Check Box34: Yes
  45. Check Box35: Off
  46. Check Box36: Off
  47. Check Box37: Off
  48. Check Box38: Yes
  49. Check Box39: Off
  50. Check Box40: Yes
  51. Check Box41: Off
  52. Check Box42: Off

Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE-1.pdf

1

Questionnaire

The purpose of this research is to investigate the intercultural communication in the

aviation industry within the organizations in the UAE. We are interested in your opinions

about the intercultural communication in your organization. The information you provide

will be kept confidential and will not be shared for other purposes outside this research.

SECTION ONE: DEMOGRAPHICS

Please answer the following questions by ticking or writing briefly appropriately.

1. Gender Male Female

2. What is your highest level of education?

i. Primary School

ii. Secondary School

iii. College

iv. Others, Please specify ………………………

3. What is your age group?

i. Below 25 years

ii. 26-30 years

iii. 31-44 years

iv. 45 years and above

4. How long have you worked in the aviation industry within the United Arab Emirates?

i. Less than 3 years

ii. 3-5 years

iii. Above 5 years

2

SECTION TWO: CULTURAL SENSITIVITY

4. Rate your level of awareness of the culture of the people that you deal with in your

line of duty

i. Completely aware

ii. Somewhat aware

iii. Never aware

5. Rate your level of consideration about other people’s culture when communicating to

them?

i. Complete consideration

ii. Average consideration

iii. No consideration at all

6. Please provide some reasons for your response in question 5 above

i. It helps in knowing the language to use

ii. It does not help at all

iii. Other

iv. Reasons Specify……………………….

7. How sensitive are the employees of the aviation organizations in the UAE towards

other cultural groups?

i. Very sensitive

ii. Somewhat sensitive

iii. Not sensitive at all

3

SECTION THREE: EFFECTIVENESS OF INTERCULTURAL

COMMUNICATION

8. What is your native language of communication? …………………………….

9. List the languages that you can comfortably use in communication?

……………………………………………………………………………………..

……………………………………………………………………………………..

10. List the languages that you have ever come across in your line of communication

within the aviation industry.

…………………………………………………………………………………………

…………………………………………………………………………………………

11. How competent are you in communicating with people of different cultures in your

line of duty?

i. Very competent

ii. Somewhat competent

iii. Not competent at all

12. Please choose as many objectives that describe your organization’s culture.

Friendly

Open

Transparent

4

13. Please rate the effectiveness of intercultural communication in your organization

based on your own personal view.

i. Very effective

ii. Somehow effective

iii. Absolutely ineffective.

14. Please tick for “Yes” or for “No” in the following questions.

i. Does working with culturally diverse group increase commitment of workers?

Yes ………. No …………..

ii. Do you notice increased creativity and innovativeness in the workplace when

employees are culturally different?

Yes ………. No …………..

iii. Does having people of different cultural background in your line of duty

improve the image of the company?

Yes ………. No …………..

iv. Do you notice lower level of communication between workers while they are

working with people of other cultures?

Yes ………. No …………..

15. List three obstacles to effective intercultural communication in your organization.

…………………………………………………………………………………………

…………………………………………………………………………………………

……………………………………………………………………………………………

  1. undefined_4: O-Level
  2. Specify: Religious beliefs, Traditions
  3. 8 What is your native language of communication: English
  4. Text1: English
  5. Text2:
  6. Text3: English
  7. Text4:
  8. Check Box6: Off
  9. Check Box7: Yes
  10. Check Box8: Yes
  11. Check Box9: Off
  12. Check Box10: Yes
  13. Check Box11: Off
  14. Check Box12: Off
  15. Check Box13: Yes
  16. Text14: Understanding different religions
  17. Text15: Learning about culture and traditions
  18. Text16: Language barriers
  19. Check Box1: Off
  20. Check Box2: Yes
  21. Check Box3: Off
  22. Check Box4: Off
  23. Check Box5: Off
  24. Check Box14: Yes
  25. Check Box15: Off
  26. Check Box16: Off
  27. Check Box17: Yes
  28. Check Box18: Off
  29. Check Box19: Off
  30. Check Box20: Off
  31. Check Box21: Yes
  32. Check Box22: Yes
  33. Check Box23: Off
  34. Check Box24: Off
  35. Check Box25: Yes
  36. Check Box26: Off
  37. Check Box27: Off
  38. Check Box28: Off
  39. Check Box29: Off
  40. Check Box30: Yes
  41. Check Box31: Off
  42. Check Box32: Yes
  43. Check Box33: Off
  44. Check Box34: Yes
  45. Check Box35: Off
  46. Check Box36: Off
  47. Check Box37: Yes
  48. Check Box38: Yes
  49. Check Box39: Off
  50. Check Box40: Yes
  51. Check Box41: Off
  52. Check Box42: Off

Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE.pdf

1

Questionnaire

The purpose of this research is to investigate the intercultural communication in the

aviation industry within the organizations in the UAE. We are interested in your opinions

about the intercultural communication in your organization. The information you provide

will be kept confidential and will not be shared for other purposes outside this research.

SECTION ONE: DEMOGRAPHICS

Please answer the following questions by ticking or writing briefly appropriately.

1. Gender Male Female

2. What is your highest level of education?

i. Primary School

ii. Secondary School

iii. College

iv. Others, Please specify ………………………

3. What is your age group?

i. Below 25 years

ii. 26-30 years

iii. 31-44 years

iv. 45 years and above

4. How long have you worked in the aviation industry within the United Arab Emirates?

i. Less than 3 years

ii. 3-5 years

iii. Above 5 years

2

SECTION TWO: CULTURAL SENSITIVITY

4. Rate your level of awareness of the culture of the people that you deal with in your

line of duty

i. Completely aware

ii. Somewhat aware

iii. Never aware

5. Rate your level of consideration about other people’s culture when communicating to

them?

i. Complete consideration

ii. Average consideration

iii. No consideration at all

6. Please provide some reasons for your response in question 5 above

i. It helps in knowing the language to use

ii. It does not help at all

iii. Other

iv. Reasons Specify……………………….

7. How sensitive are the employees of the aviation organizations in the UAE towards

other cultural groups?

i. Very sensitive

ii. Somewhat sensitive

iii. Not sensitive at all

3

SECTION THREE: EFFECTIVENESS OF INTERCULTURAL

COMMUNICATION

8. What is your native language of communication? …………………………….

9. List the languages that you can comfortably use in communication?

……………………………………………………………………………………..

……………………………………………………………………………………..

10. List the languages that you have ever come across in your line of communication

within the aviation industry.

…………………………………………………………………………………………

…………………………………………………………………………………………

11. How competent are you in communicating with people of different cultures in your

line of duty?

i. Very competent

ii. Somewhat competent

iii. Not competent at all

12. Please choose as many objectives that describe your organization’s culture.

Friendly

Open

Transparent

4

13. Please rate the effectiveness of intercultural communication in your organization

based on your own personal view.

i. Very effective

ii. Somehow effective

iii. Absolutely ineffective.

14. Please tick for “Yes” or for “No” in the following questions.

i. Does working with culturally diverse group increase commitment of workers?

Yes ………. No …………..

ii. Do you notice increased creativity and innovativeness in the workplace when

employees are culturally different?

Yes ………. No …………..

iii. Does having people of different cultural background in your line of duty

improve the image of the company?

Yes ………. No …………..

iv. Do you notice lower level of communication between workers while they are

working with people of other cultures?

Yes ………. No …………..

15. List three obstacles to effective intercultural communication in your organization.

…………………………………………………………………………………………

…………………………………………………………………………………………

……………………………………………………………………………………………

  1. undefined_4: Post Graduate
  2. Specify: l
  3. 8 What is your native language of communication: Malayalam
  4. Text1: English, Hindi, Malayalam, Tamil (can understand), Urdu,
  5. Text2: and a little German.
  6. Text3: English,French, German, Spanish, Bengali, Arabic, Russian, Portuguese
  7. Text4: almost all Indian Languages...
  8. Check Box6: Off
  9. Check Box7: Yes
  10. Check Box8: Off
  11. Check Box9: Yes
  12. Check Box10: Yes
  13. Check Box11: Off
  14. Check Box12: Yes
  15. Check Box13: Off
  16. Text14: Perception due ethic differences
  17. Text15: Lack of confidence - in some cases, language, skills etc
  18. Text16: Inferiority complex
  19. Check Box1: Off
  20. Check Box2: Yes
  21. Check Box3: Off
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  24. Check Box14: Yes
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Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE2.pdf

1

Questionnaire

The purpose of this research is to investigate the intercultural communication in the

aviation industry within the organizations in the UAE. We are interested in your opinions

about the intercultural communication in your organization. The information you provide

will be kept confidential and will not be shared for other purposes outside this research.

SECTION ONE: DEMOGRAPHICS

Please answer the following questions by ticking or writing briefly appropriately.

1. Gender Male Female

2. What is your highest level of education?

i. Primary School

ii. Secondary School

iii. College

iv. Others, Please specify ………………………

3. What is your age group?

i. Below 25 years

ii. 26-30 years

iii. 31-44 years

iv. 45 years and above

4. How long have you worked in the aviation industry within the United Arab Emirates?

i. Less than 3 years

ii. 3-5 years

iii. Above 5 years

2

SECTION TWO: CULTURAL SENSITIVITY

4. Rate your level of awareness of the culture of the people that you deal with in your

line of duty

i. Completely aware

ii. Somewhat aware

iii. Never aware

5. Rate your level of consideration about other people’s culture when communicating to

them?

i. Complete consideration

ii. Average consideration

iii. No consideration at all

6. Please provide some reasons for your response in question 5 above

i. It helps in knowing the language to use

ii. It does not help at all

iii. Other

iv. Reasons Specify……………………….

7. How sensitive are the employees of the aviation organizations in the UAE towards

other cultural groups?

i. Very sensitive

ii. Somewhat sensitive

iii. Not sensitive at all

3

SECTION THREE: EFFECTIVENESS OF INTERCULTURAL

COMMUNICATION

8. What is your native language of communication? …………………………….

9. List the languages that you can comfortably use in communication?

……………………………………………………………………………………..

……………………………………………………………………………………..

10. List the languages that you have ever come across in your line of communication

within the aviation industry.

…………………………………………………………………………………………

…………………………………………………………………………………………

11. How competent are you in communicating with people of different cultures in your

line of duty?

i. Very competent

ii. Somewhat competent

iii. Not competent at all

12. Please choose as many objectives that describe your organization’s culture.

Friendly

Open

Transparent

4

13. Please rate the effectiveness of intercultural communication in your organization

based on your own personal view.

i. Very effective

ii. Somehow effective

iii. Absolutely ineffective.

14. Please tick for “Yes” or for “No” in the following questions.

i. Does working with culturally diverse group increase commitment of workers?

Yes ………. No …………..

ii. Do you notice increased creativity and innovativeness in the workplace when

employees are culturally different?

Yes ………. No …………..

iii. Does having people of different cultural background in your line of duty

improve the image of the company?

Yes ………. No …………..

iv. Do you notice lower level of communication between workers while they are

working with people of other cultures?

Yes ………. No …………..

15. List three obstacles to effective intercultural communication in your organization.

…………………………………………………………………………………………

…………………………………………………………………………………………

……………………………………………………………………………………………

  1. undefined_4:
  2. Specify:
  3. 8 What is your native language of communication: arabic
  4. Text1: Both Arabic and English
  5. Text2:
  6. Text3: I think both languautes within UAE are the very populor and the English language is the m
  7. Text4: main one used in the aviation industry in general
  8. Check Box6: Off
  9. Check Box7: Yes
  10. Check Box8: Yes
  11. Check Box9: Off
  12. Check Box10: Yes
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  15. Check Box13: Yes
  16. Text14: communication complication
  17. Text15: physical barriers
  18. Text16: attitudes
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  50. Check Box40: Yes
  51. Check Box41: Off
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Guidance Material/11_april_2014-_literature_review_assignment.doc

Literature Review Assignment

Due on Sunday 11 April

In this assignment, you will include an introduction and a literature review.

Introduction (1-2 pages)

The purpose of an introduction is to introduce the problem area and establish its importance. Be very specific when giving reasons for the importance of the topic. You can cite statistics or provide vivid examples. For example, you could point out the number or percentage of people who are affected by the problem you are studying. Introductions usually conclude with an explicit statement of the purpose of the research project. After I read the introduction, I should be able to answer: “why is this study needed?”

Literature Review (5-8 pages)

The purpose of a literature review is to let your reader know what knowledge and ideas have already been established on a topic and what their strengths and weaknesses are.

Read the chapter on writing literature review posted on BlackBoard.

Finish with a research question, not a conclusion

You will need to send me a copy of the paper by midnight the 11th of April. Use the APA style to cite your sources. Include a title page. Don’t forget to include page numbers. The paper must be double-spaced and typed. Writing mechanics count. If I can’t understand what you are writing, you will not receive a high grade, even if you have done the work. Please pay attention to spelling, grammar and punctuation.

Guidance Material/15_april-methodology.doc

Methodology

Due 15th April

Methods Section (2-3 pages double space)

You should start by including the research question(s) you will try to answer. The methods should address how you will answer the question.

You need to provide information on the research design such as:

1. Sampling: how will you include people/artifacts/groups to participate in your research projects? What methods will you use? Radom? Nonrandom? Be very specific

2. Participants: who are you including (demographics)

3. Variables: identify the concepts that you will be studying. Include a conceptual definition and an operational definition for each variable you are studying (look a your research question to identify your variable)

4. Material: if conducting content analysis, include coding sheet, if conducting survey, include survey, if conducting interviews, include interview questions, etc.

5. Procedures: what are the various actions that need to be taken in order for this methodology to be done.

You need to provide enough information so that I know exactly what you plan on doing and be able to do the same thing at the same time. The method section should utilize subheadings to divide up different subsections.

Guidance Material/2_may_2014_-_data_collection.docx

Now the data is collected and all data is transferred to an excel sheet (Data collected – Survey).

If you open the excel sheet you will find that all data is coded into (1s,2s,3s etc.) what does those numbers mean.

If you go to the first question asking about the gender you will find 2 option which is: (1) Male ; (2) Female. So I coded the males as (1) and the females as (2) in the excel sheet.

In question number 2: There is 4 options to answer. (1) Primary School (2) Secondary School (3) College (4) Others. So I put the numbers depending on the number of answers.

How can you decode the data and write the data collection in the research paper:

1) You need to download free software. Go to the following website and download it http://www.sofastatistics.com/home.php ( I will explain how you will use it)

2) Open “Sofa Statistics” Application

3) Click on “Import Data”

4) Click on Browse: and select the excel sheet (data collected); and the press “import)

And then press “ Has Header Row”

5) After the above step, go to the main page of “Sofa statistics”

Then click on “add”

You can compare and contrast between the questions of the survey. For example, you can see how many males/females answered the survey. You can see the majority of used language etc. (for more details see the below image)

I selected age and gender, it shows that 57 males answered and the majority choose the 3rd answer for the age.

Now you can start working and analyze and answer you research question by using the data collected.

Remember:

The questions are:

The general research question was; how effective is intercultural communication in the aviation industry within the organizations in the UAE?

RQ1: What are the obstacles to effective intercultural communication in the aviation industry within the organizations in the UAE?

RQ2: How does cultural diversity contribute the culture of the organization?

RQ3: How sensitive are the employees of the aviation organizations in the UAE towards other cultural groups?

RQ4: Does working together with people of different culture improve innovativeness and creativity among employees?

The task for Saturday 2 May 2014: is to analyze the data so that you can answer ONE of your research question. You will need to write 1-3 page paper that contains:

1. your research question

2. your answer using your data

For quantitative:

use statistics: frequencies, percentages, average/means, cross tabs, etc.

present your data in tables NOT charts. Charts are for power point presentation

Guidance Material/data_collected_-_survey.xlsx

Sheet1

Number of respodants Gender education age experience awareness level reason sensitive native language 1 language 2 language list 1 language list 2 competent objective effectiveness cultural diverse creativity background level obstacles
1 1 3 3 3 1 1 3 1 2 2 2 1 1 1 1 1 1 1
2 2 3 3 3 1 1 2 2 2 2 2 1 1 2 2 1 2 1
3 1 2 2 2 3 2 3 1 1 1 2 1 2 1 2 1 1 1 1 1
4 1 3 2 3 1 1 3 2 2 2 1 1 1 1 1 1 1
5 1 3 2 3 1 2 3 2 2 1 2 1 2 1 1 2 1 1 1 2
6 2 3 3 3 1 1 1 2 1 1 2 1 2 1 1 1 2 2 1 2
7 2 4 3 3 1 1 3 2 2 2 2 1 2 1 2 1 1 2
8 2 4 3 3 1 1 1 2 2 2 2 1 2 2 2 1 1 1
9 1 3 3 2 1 1 1 2 2 1 2 1 2 1 1 1 2 1 2 1
10 1 4 4 3 1 2 1 1 2 1 2 1 2 1 2 1 1 1 2 1
11 1 3 2 3 3 1 2 2 2 1 2 1 2 2 2 1 1 1 1 1
12 2 3 2 2 2 1 3 2 2 2 2 1 3 1 1 1 1 1
13 1 4 3 3 3 1 3 2 2 2 2 1 2 1 1 1 1 1
14 2 4 3 2 3 1 3 2 2 2 2 1 1 1 1 1 1 1
15 2 3 2 3 3 1 3 3 2 2 2 1 2 1 1 1 1 1
16 2 4 3 4 2 1 1 1 2 2 2 1 1 1 1 1 1 1
17 2 3 2 3 3 1 1 3 2 2 2 1 1 1 1 1 1 1
18 1 3 3 3 2 1 1 2 2 2 2 1 1 1 1 1 2 1
19 1 3 4 4 2 1 1 2 2 2 2 1 1 1 2 1 1 1
20 2 2 3 4 3 1 2 3 2 2 2 1 2 1 2 1 2 1
21 1 4 4 4 3 1 1 3 2 2 2 1 2 1 1 1 1 1
22 2 4 3 3 2 1 2 3 2 2 2 1 3 1 2 1 2 1
23 1 4 2 4 2 1 3 1 2 2 2 2 1 1 1 1 2 1
24 1 4 3 3 3 1 3 1 1 1 2 1 2 1 2 1 1 1 1 1
25 1 3 4 3 2 1 3 1 2 2 2 1 1 1 2 1 1 1
26 2 3 3 4 2 1 3 1 2 2 2 1 3 1 2 1 1 1
27 1 3 4 3 2 1 3 1 2 2 2 1 3 1 2 1 1 1
28 2 3 2 4 3 1 3 2 2 2 2 1 1 1 1 1 1 1
29 2 3 4 3 2 1 3 1 2 2 2 1 3 1 2 1 1 2
30 1 3 3 3 3 1 1 2 1 1 2 1 2 2 2 2 1 1 1 1
31 2 3 4 2 2 1 1 2 1 1 2 1 2 1 1 1 1 1 1 1
32 1 3 2 3 2 2 3 1 1 1 2 1 2 1 2 2 2 1 1 1
33 1 3 3 4 3 1 3 2 2 2 2 1 1 1 1 1 1 1
34 2 3 4 3 2 1 3 1 2 2 2 1 2 1 2 1 1 1
35 1 3 1 2 1 1 3 1 2 2 2 1 3 1 1 1 1 1
36 1 3 4 2 2 2 3 2 1 1 2 1 2 2 2 1 2 1 1 1
37 1 3 4 4 3 1 3 1 2 2 2 1 2 1 1 1 1 1
38 2 4 3 4 3 1 2 1 1 2 2 1 2 1 2 1 1 1
39 1 4 4 3 3 1 2 1 2 2 2 1 3 1 2 1 2 2
40 2 3 3 3 2 1 2 1 2 2 2 2 1 2 2 1 1 1
41 2 3 2 4 3 2 1 2 2 2 2 1 3 1 1 1 2 2
42 2 3 3 2 3 2 1 2 1 1 2 1 2 1 1 2 1 1 2 2
43 1 3 3 4 2 2 1 2 1 1 2 1 2 2 2 1 1 1 1 1
44 2 3 4 2 1 1 1 1 2 2 2 1 1 1 1 1 2 1
45 1 4 3 2 2 1 1 1 1 1 2 1 2 1 2 1 1 1 1 1
46 2 4 4 4 2 1 1 1 2 2 2 1 2 1 1 1 1 2
47 2 3 3 3 3 1 3 2 1 1 2 1 2 1 2 1 2 1 1 1
48 1 4 3 3 3 1 3 1 2 2 2 1 1 2 2 1 1 2
49 1 3 3 2 3 1 3 2 2 2 2 1 1 1 1 1 1 1
50 1 4 3 2 2 1 3 1 2 2 2 2 1 1 2 1 1 1
51 1 4 3 3 2 1 3 1 2 2 2 1 1 1 1 1 1 1
52 2 3 3 2 2 1 3 1 2 2 2 1 1 1 1 1 2 1
53 1 3 3 2 2 1 3 2 2 2 2 1 1 1 1 1 1 1
54 2 4 3 3 3 1 3 1 2 2 2 2 1 2 2 1 2 1
55 1 3 3 3 2 1 3 2 2 2 2 1 1 1 2 1 1 1
56 1 4 3 3 3 1 2 3 1 1 2 1 2 1 1 1 2 1 2 2
57 1 3 3 2 2 1 2 2 1 1 2 1 2 2 2 1 1 1 1 1
58 2 3 3 3 3 1 3 3 1 1 2 1 2 1 1 1 1 1 1 1
59 2 3 3 2 2 1 2 2 1 1 2 1 2 1 2 1 2 1 1 1
60 1 3 3 2 2 1 3 1 2 2 2 1 1 1 1 1 1 1
61 2 3 3 2 3 1 2 3 1 1 2 1 2 1 2 2 2 1 1 1
62 1 4 3 2 2 2 3 1 2 2 2 1 2 1 1 1 1 1
63 2 3 3 4 3 1 3 3 1 1 2 1 2 1 2 1 2 1 1 2
64 1 4 3 4 3 1 3 2 2 2 2 1 1 1 1 1 1 1
65 2 4 4 4 2 1 3 3 1 1 2 1 2 2 3 1 2 1 1 1
66 1 4 3 3 3 1 3 2 1 1 2 1 2 1 1 1 1 1 2 1
67 2 4 4 2 2 1 3 3 2 2 2 1 2 1 2 1 1 1
68 1 3 2 3 3 1 3 1 1 1 2 1 2 1 1 1 1 1 2 1
69 1 4 4 2 2 1 3 2 2 1 2 1 2 2 2 1 2 1 1 1
70 2 4 2 3 2 1 3 3 1 1 2 1 2 1 1 1 2 1 1 2
71 1 4 2 2 2 1 3 2 2 2 2 1 1 2 2 1 1 1
72 2 4 3 3 2 1 3 1 1 1 2 1 2 1 1 1 1 1 1 1
73 1 4 3 3 2 1 3 1 2 2 2 1 1 1 1 1 1 1
74 2 4 3 3 2 1 3 1 1 1 2 1 2 1 1 1 1 1 1 1
75 1 3 2 3 3 1 3 1 2 2 2 1 1 1 1 1 1 1
76 1 3 4 4 3 1 3 2 1 1 2 1 2 1 1 1 1 1 1 1
77 2 4 2 4 3 1 3 1 2 2 2 2 1 2 2 1 1 2
78 1 3 3 4 3 1 3 2 1 1 2 1 2 1 1 2 1 1 1 1
79 2 4 3 3 3 1 3 1 2 2 2 1 1 1 2 1 1 1
80 2 4 4 4 3 2 3 3 1 1 2 1 2 1 1 2 1 1 1 1
81 1 3 3 4 3 1 2 1 2 2 2 1 2 1 2 1 1 1
82 2 3 4 3 3 1 3 2 2 2 2 1 1 2 2 1 1 1
83 2 4 2 4 3 1 2 1 2 2 2 1 2 1 1 1 1 1
84 2 4 2 3 3 1 3 1 2 2 2 1 2 2 1 1 2 1
85 2 4 2 3 2 1 2 1 2 2 2 1 1 1 1 1 1 1
86 1 3 2 3 3 1 3 1 2 2 2 1 2 1 1 1 2 2
87 2 3 3 3 2 1 2 1 2 2 2 2 1 1 1 1 1 1
88 1 4 1 1 3 1 3 1 2 2 2 1 2 1 1 1 1 1
89 2 3 4 3 2 1 3 2 2 2 2 1 1 1 2 1 1 1
90 2 4 3 3 2 1 3 2 2 2 2 1 2 1 1 1 1 1
91 1 3 3 3 3 1 3 2 1 1 2 1 2 1 1 2 2 1 1 2
92 1 3 4 4 3 1 3 2 1 1 2 1 2 1 1 2 1 1 1 2
93 1 4 2 3 3 1 3 1 1 1 2 1 2 2 1 2 2 2 1 1
94 1 4 3 4 3 1 2 2 2 2 2 1 1 1 1 1 1 2
95 1 4 4 3 2 1 3 2 1 1 2 1 2 1 1 1 2 1 1 1
96 2 3 3 2 2 1 3 1 2 2 2 1 1 2 1 1 1 1
97 1 3 4 3 2 1 3 2 1 1 2 1 2 1 1 2 2 1 2 1
98 1 3 2 3 3 1 3 1 1 1 2 1 2 1 1 2 1 1 1 1
99 1 4 3 3 2 1 2 2 2 2 2 1 1 2 2 1 1 1
100 1 4 4 4 3 1 3 1 1 1 2 1 2 1 1 1 1 1 1 1
101 2 3 4 2 2 1 1 2 2 2 2 1 2 2 1 1 1 1
102 1 3 3 2 3 1 3 1 1 1 2 1 2 1 1 1 1 1 1 1
103 1 3 3 3 3 1 3 2 2 2 2 1 1 2 1 1 1 1
104 2 4 3 2 2 1 3 2 1 1 2 1 2 1 1 1 2 1 1 1

Sheet2

Sheet3

Guidance Material/may_13-_project_paper.doc

Final Research Project

Due on May 13

· Title page

· Table of Content

· Executive Summary (1-2 pages)

· Background/Literature Review

You need to let your reader know what knowledge and ideas have already been established on a topic and what their strengths and weaknesses are.

1. Present in the form of an essay. It should try to integrate and summarize the research rather than just listing study after study. In essence, you’re summarizing what is and is not known.

2. The essay should take the reader from topic to topic. The literature on a topic is cited during the discussion of that topic. Research with similar findings can be cited together.

3. You should emphasize the findings of previous research and point out trends and themes in the literature. After reviewing many articles on the topic, you can try to group together the findings or results of these articles.

4. You can also point out a gap in the literature. For example, if you can’t find something on your topic, you can point it out. Example: “These studies do not consider the relationship between…”

5. When describing a specific organization/company, use a separate heading

6. Use direct quotations sparingly. Paraphrasing is the best way to explain the main ideas.

7. CITE YOUR SOURCES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

8. Conclude this section with the research questions, research objectives and/or your hypotheses.

· Methodology

You need to provide information on the research design such as:

1. Sampling: how did you include people/artifacts/groups to participate in your research projects? What sampling method did you use? Random? Nonrandom? Be very specific. What was the response rate (if possible)? Consent form?

2. Participants: who are they? (demographic description) If you have any descriptive statistics about the demographic, you include it here.

3. Variables: identify the concepts that you studied. You should explain how you measured these.

4. Material: Describe the material you used to collect your data (if conducting content analysis, include coding sheet, if conducting survey, include survey, if conducting interviews, include interview questions, etc.). All the material used will be put in an appendix.

5. Procedures: what are the various actions that you took in order to conduct this study?

The method section should utilize subheadings to divide up different subsections.

· Results

The result section follows the section on methods. Here are some guidelines:

1. Organize the results section around the hypotheses, research objectives or research questions

2. Statistical procedure are named only; it’s not necessary to show formulas or calculations

3. Present descriptive statistics before inferential statistics

4. Organize large numbers of statistics in tables, and give each table a number and descriptive title.

5. When describing the statistics presented in a table, point out only the highlights.

6. Statistical figures (i.e. bar graphs) should be professionally drawn but used minimally.

7. Spell numbers that are less than ten.

8. For qualitative research, describe steps taken to ensure the trustworthiness of the data (not based on researchers’ opinions)

9. For qualitative research, provide a specific description of the method of analysis

10. For qualitative research, use the major themes as subheadings

11. For qualitative research, you can quote directly participants.

· Discussion

The Discussion section is the last section of a research report and typically uses a heading like: “Discussion and Conclusions” or “Conclusions and Implications”

1. Consider starting the discussion with a summary

2. Early in the discussion, refer to the research hypotheses, research objectives, or research questions stated earlier

3. Point out whether results of the current study are consistent with the results and expectations described in the literature review/background

4. Interpret the results by offering explanations for them

5. Mention important strengths and limitations as separate headings

6. It is inappropriate to introduce new data or new references in the discussion section

7. When possible, state specific implications (actions that individuals or organizations should take based on the results).

8. Be specific when making recommendations for future research.

· References

· Appendices

Guidance Material/methodology_design.docx

SAMPLING

Sampling will be done across different employment levels in companies in the Aviation industry.4 companies will be targeted in UAE. The companies are:

· Emirates Airlines

· Fly Dubai in Dubai

· Air Arabia in Sharjah City

· Royal Jet in Abu Dhabi

Maybe we need to cross (private) in our research because some companies are governmental.

Focus will be on the aviation personnel that are involved in communications. These are

1. Company executives (communicating with employees)

2. Human Resource manager (communicating with employees) –

3. Pilots (communicating with flight staff and passengers) –

4. Customer care personnel (communicating with clients) –

5. Flight attendants (communicating with clients) –

6. Other aviation industry employees (communicating with management). –

Total of 104 questionnare

You will prepare the questionnaire for me, I’ll send it to them and I’ll give you the responses for your action.

In sample please add name, company name, designation and how many years employed in the organization and the questions.

The gernal question for the research will be:

How effective is intercultural communication in the UAE?

The specific research question that will support the general question will be : (avoid yes/no questions)

RQ1: What are obstacles to effective intercultural communication?

RQ2: how does cultural diversity contribute the the culture of the organization?

RQ3:

RQ4:

RQ5: (feel free to add more if you want)

On Sunday 20 April 2014, I will give you the teacher feedback if we need to correct something or amend. Currently, the methodology part will be in future tense. After getting the feedbacks from the particpants will change it to past tense.

Please mention if any observation will take place during the interview, or the word of mouth or any influence. Provide with the operation definition for example write what are the challenges, how it will be defined and how it will be measured . The questions are considered to be an operational definition. (what do u want to find out??) – don’t forget to focus and be specific

Reference: you can use reference if you are citing the source of some the material. But don't review the literature.

Guidance Material/research_design.docx

SAMPLING

Sampling will be done across different employment levels in companies in the Aviation industry. Focus will be on the aviation personnel that are involved in communications. These are

1. Company executives (communicating with employees)

2. Human Resource managers (communicating with employees)

3. Pilots (communicating with flight staff and passengers)

4. Customer care personnel (communicating with clients)

5. Flight attendants (communicating with clients)

6. Other aviation industry employees (communicating with management).

Intercultural communications will be handled on two fronts:

· Employees communicating with clients from different cultures

· Communication within the aviation companies between employees from different cultures

This might be a bit broad, so you might choose to concentrate on one specific aspect, either internal intercultural communications (within the aviation companies) or external (between the company and its clients. Comment by Noura Abdulla Ahmed: I prefer to do both, but if you feel that you will be unable to cover it up from all prespectives I will choose “External”

Whichever approach we decide on, sampling will be done randomly, and according to different employment categories. Since you will be conducting the data collection, pick 4 or 5 companies that you have access to, then from each we shall pick equal representation, according to the employee types. Comment by Noura Abdulla Ahmed: Will choose 4 companies EK, Etihad, Empire aviation group, Medex Aviation

For example, from each we shall choose 2 senior executives, 2 human resource personnel, 4 pilots, 5 customer care personnel, 5 flight attendants and 5 employees in other sectors.

DATA COLLECTION

I propose we use questionnaires, instead of surveys. That way we control the scope of the responses and data analysis will be easier. If we select questionnaires, then we shall use quantitative analysis, it is better when dealing with large research populations and if we structure the questionnaires well (which we will) then the results can be very informative. Comment by Noura Abdulla Ahmed: Ok, prepare the questionnaires and I will send it to the companies with the responses. Then, It will be sent back to you.

PURPOSE OF THE RESEARCH

Depending on the scope we decide on (internal communication, external communication or both) then the purpose of the research will be to find out the effectiveness of (internal or external) intercultural communications in the Dubai aviation industry

RATIONALE OF THE RESEARCH

Dubai being a multi-cultural city, the aviation industry is composed of people from various cultural identities (employees and clients) and as such, effective inter-cultural communications is important for the industry to function properly.

As a side note, you have chosen a very good topic. The rest of the paper should go smoothly. What you need to decide on is:

· The scope of the research (will it be internal communications or external communications). Comment by Noura Abdulla Ahmed: Discussed in the above note.

· The aviation companies we shall research on. Comment by Noura Abdulla Ahmed: See above notes

· The size of the population we shall sample (how many respondents) Comment by Noura Abdulla Ahmed: Let say 6 from each organization, so if we choose 4 organizations that means we will have 24 in total. Will it be enough?

· The types of aviation employees you think we should focus on (top management, HR, Customer care etc) Comment by Noura Abdulla Ahmed: Now it depends, if you choose internal then you need to focus on top management. If you choose external then you need to focus on the Customer care and clients.

· Any other suggestions. Comment by Noura Abdulla Ahmed: If I have any will let you know

Thanks.