data collection 2-3 pages only rewrite
Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE 1.pdf
1
Questionnaire
The purpose of this research is to investigate the intercultural communication in the
aviation industry within the organizations in the UAE. We are interested in your opinions
about the intercultural communication in your organization. The information you provide
will be kept confidential and will not be shared for other purposes outside this research.
SECTION ONE: DEMOGRAPHICS
Please answer the following questions by ticking or writing briefly appropriately.
1. Gender Male Female
2. What is your highest level of education?
i. Primary School
ii. Secondary School
iii. College
iv. Others, Please specify ………………………
3. What is your age group?
i. Below 25 years
ii. 26-30 years
iii. 31-44 years
iv. 45 years and above
4. How long have you worked in the aviation industry within the United Arab Emirates?
i. Less than 3 years
ii. 3-5 years
iii. Above 5 years
2
SECTION TWO: CULTURAL SENSITIVITY
4. Rate your level of awareness of the culture of the people that you deal with in your
line of duty
i. Completely aware
ii. Somewhat aware
iii. Never aware
5. Rate your level of consideration about other people’s culture when communicating to
them?
i. Complete consideration
ii. Average consideration
iii. No consideration at all
6. Please provide some reasons for your response in question 5 above
i. It helps in knowing the language to use
ii. It does not help at all
iii. Other
iv. Reasons Specify……………………….
7. How sensitive are the employees of the aviation organizations in the UAE towards
other cultural groups?
i. Very sensitive
ii. Somewhat sensitive
iii. Not sensitive at all
3
SECTION THREE: EFFECTIVENESS OF INTERCULTURAL
COMMUNICATION
8. What is your native language of communication? …………………………….
9. List the languages that you can comfortably use in communication?
……………………………………………………………………………………..
……………………………………………………………………………………..
10. List the languages that you have ever come across in your line of communication
within the aviation industry.
…………………………………………………………………………………………
…………………………………………………………………………………………
11. How competent are you in communicating with people of different cultures in your
line of duty?
i. Very competent
ii. Somewhat competent
iii. Not competent at all
12. Please choose as many objectives that describe your organization’s culture.
Friendly
Open
Transparent
4
13. Please rate the effectiveness of intercultural communication in your organization
based on your own personal view.
i. Very effective
ii. Somehow effective
iii. Absolutely ineffective.
14. Please tick for “Yes” or for “No” in the following questions.
i. Does working with culturally diverse group increase commitment of workers?
Yes ………. No …………..
ii. Do you notice increased creativity and innovativeness in the workplace when
employees are culturally different?
Yes ………. No …………..
iii. Does having people of different cultural background in your line of duty
improve the image of the company?
Yes ………. No …………..
iv. Do you notice lower level of communication between workers while they are
working with people of other cultures?
Yes ………. No …………..
15. List three obstacles to effective intercultural communication in your organization.
…………………………………………………………………………………………
…………………………………………………………………………………………
……………………………………………………………………………………………
- undefined_4:
- Specify:
- 8 What is your native language of communication: Italian
- Text1: ITALIAN, ENGLISH
- Text2:
- Text3: ARABIC, INDIAN, PHILIPINO
- Text4:
- Check Box6: Yes
- Check Box7: Off
- Check Box8: Yes
- Check Box9: Off
- Check Box10: Yes
- Check Box11: Off
- Check Box12: Yes
- Check Box13: Off
- Text14: different nationalities that doesn't know my native language
- Text15: cultural difference
- Text16: different viewpoint
- Check Box1: Yes
- Check Box2: Off
- Check Box3: Off
- Check Box4: Off
- Check Box5: Yes
- Check Box14: Off
- Check Box15: Off
- Check Box16: Off
- Check Box17: Yes
- Check Box18: Off
- Check Box19: Off
- Check Box20: Off
- Check Box21: Yes
- Check Box22: Yes
- Check Box23: Off
- Check Box24: Off
- Check Box25: Yes
- Check Box26: Off
- Check Box27: Off
- Check Box28: Yes
- Check Box29: Off
- Check Box30: Off
- Check Box31: Yes
- Check Box32: Off
- Check Box33: Off
- Check Box34: Yes
- Check Box35: Off
- Check Box36: Off
- Check Box37: Off
- Check Box38: Off
- Check Box39: Yes
- Check Box40: Yes
- Check Box41: Off
- Check Box42: Off
Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE 4.pdf
1
Questionnaire
The purpose of this research is to investigate the intercultural communication in the
aviation industry within the organizations in the UAE. We are interested in your opinions
about the intercultural communication in your organization. The information you provide
will be kept confidential and will not be shared for other purposes outside this research.
SECTION ONE: DEMOGRAPHICS
Please answer the following questions by ticking or writing briefly appropriately.
1. Gender Male Female
2. What is your highest level of education?
i. Primary School
ii. Secondary School
iii. College
iv. Others, Please specify ………………………
3. What is your age group?
i. Below 25 years
ii. 26-30 years
iii. 31-44 years
iv. 45 years and above
4. How long have you worked in the aviation industry within the United Arab Emirates?
i. Less than 3 years
ii. 3-5 years
iii. Above 5 years
2
SECTION TWO: CULTURAL SENSITIVITY
4. Rate your level of awareness of the culture of the people that you deal with in your
line of duty
i. Completely aware
ii. Somewhat aware
iii. Never aware
5. Rate your level of consideration about other people’s culture when communicating to
them?
i. Complete consideration
ii. Average consideration
iii. No consideration at all
6. Please provide some reasons for your response in question 5 above
i. It helps in knowing the language to use
ii. It does not help at all
iii. Other
iv. Reasons Specify……………………….
7. How sensitive are the employees of the aviation organizations in the UAE towards
other cultural groups?
i. Very sensitive
ii. Somewhat sensitive
iii. Not sensitive at all
3
SECTION THREE: EFFECTIVENESS OF INTERCULTURAL
COMMUNICATION
8. What is your native language of communication? …………………………….
9. List the languages that you can comfortably use in communication?
……………………………………………………………………………………..
……………………………………………………………………………………..
10. List the languages that you have ever come across in your line of communication
within the aviation industry.
…………………………………………………………………………………………
…………………………………………………………………………………………
11. How competent are you in communicating with people of different cultures in your
line of duty?
i. Very competent
ii. Somewhat competent
iii. Not competent at all
12. Please choose as many objectives that describe your organization’s culture.
Friendly
Open
Transparent
4
13. Please rate the effectiveness of intercultural communication in your organization
based on your own personal view.
i. Very effective
ii. Somehow effective
iii. Absolutely ineffective.
14. Please tick for “Yes” or for “No” in the following questions.
i. Does working with culturally diverse group increase commitment of workers?
Yes ………. No …………..
ii. Do you notice increased creativity and innovativeness in the workplace when
employees are culturally different?
Yes ………. No …………..
iii. Does having people of different cultural background in your line of duty
improve the image of the company?
Yes ………. No …………..
iv. Do you notice lower level of communication between workers while they are
working with people of other cultures?
Yes ………. No …………..
15. List three obstacles to effective intercultural communication in your organization.
…………………………………………………………………………………………
…………………………………………………………………………………………
……………………………………………………………………………………………
- undefined_4:
- Specify:
- 8 What is your native language of communication: Russian
- Text1: Russian,English, learning arabic
- Text2:
- Text3: English, French, Chinese, Portuguese, Spanish, Russian, Italian, and Arabic
- Text4:
- Check Box6: Yes
- Check Box7: Off
- Check Box8: Yes
- Check Box9: Off
- Check Box10: Yes
- Check Box11: Off
- Check Box12: Off
- Check Box13: Yes
- Text14: Using technical communication
- Text15:
- Text16:
- Check Box1: Off
- Check Box2: Yes
- Check Box3: Off
- Check Box4: Off
- Check Box5: Yes
- Check Box14: Off
- Check Box15: Off
- Check Box16: Off
- Check Box17: Yes
- Check Box18: Off
- Check Box19: Off
- Check Box20: Off
- Check Box21: Yes
- Check Box22: Yes
- Check Box23: Off
- Check Box24: Off
- Check Box25: Off
- Check Box26: Yes
- Check Box27: Off
- Check Box28: Yes
- Check Box29: Off
- Check Box30: Off
- Check Box31: Off
- Check Box32: Yes
- Check Box33: Off
- Check Box34: Yes
- Check Box35: Off
- Check Box36: Off
- Check Box37: Off
- Check Box38: Off
- Check Box39: Yes
- Check Box40: Off
- Check Box41: Yes
- Check Box42: Off
Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE 5.pdf
1
Questionnaire
The purpose of this research is to investigate the intercultural communication in the
aviation industry within the organizations in the UAE. We are interested in your opinions
about the intercultural communication in your organization. The information you provide
will be kept confidential and will not be shared for other purposes outside this research.
SECTION ONE: DEMOGRAPHICS
Please answer the following questions by ticking or writing briefly appropriately.
1. Gender Male Female
2. What is your highest level of education?
i. Primary School
ii. Secondary School
iii. College
iv. Others, Please specify ………………………
3. What is your age group?
i. Below 25 years
ii. 26-30 years
iii. 31-44 years
iv. 45 years and above
4. How long have you worked in the aviation industry within the United Arab Emirates?
i. Less than 3 years
ii. 3-5 years
iii. Above 5 years
2
SECTION TWO: CULTURAL SENSITIVITY
4. Rate your level of awareness of the culture of the people that you deal with in your
line of duty
i. Completely aware
ii. Somewhat aware
iii. Never aware
5. Rate your level of consideration about other people’s culture when communicating to
them?
i. Complete consideration
ii. Average consideration
iii. No consideration at all
6. Please provide some reasons for your response in question 5 above
i. It helps in knowing the language to use
ii. It does not help at all
iii. Other
iv. Reasons Specify……………………….
7. How sensitive are the employees of the aviation organizations in the UAE towards
other cultural groups?
i. Very sensitive
ii. Somewhat sensitive
iii. Not sensitive at all
3
SECTION THREE: EFFECTIVENESS OF INTERCULTURAL
COMMUNICATION
8. What is your native language of communication? …………………………….
9. List the languages that you can comfortably use in communication?
……………………………………………………………………………………..
……………………………………………………………………………………..
10. List the languages that you have ever come across in your line of communication
within the aviation industry.
…………………………………………………………………………………………
…………………………………………………………………………………………
11. How competent are you in communicating with people of different cultures in your
line of duty?
i. Very competent
ii. Somewhat competent
iii. Not competent at all
12. Please choose as many objectives that describe your organization’s culture.
Friendly
Open
Transparent
4
13. Please rate the effectiveness of intercultural communication in your organization
based on your own personal view.
i. Very effective
ii. Somehow effective
iii. Absolutely ineffective.
14. Please tick for “Yes” or for “No” in the following questions.
i. Does working with culturally diverse group increase commitment of workers?
Yes ………. No …………..
ii. Do you notice increased creativity and innovativeness in the workplace when
employees are culturally different?
Yes ………. No …………..
iii. Does having people of different cultural background in your line of duty
improve the image of the company?
Yes ………. No …………..
iv. Do you notice lower level of communication between workers while they are
working with people of other cultures?
Yes ………. No …………..
15. List three obstacles to effective intercultural communication in your organization.
…………………………………………………………………………………………
…………………………………………………………………………………………
……………………………………………………………………………………………
- undefined_4:
- Specify:
- 8 What is your native language of communication: English
- Text1: English
- Text2: Basic Arabic
- Text3: English
- Text4: Basic Arabic
- Check Box6: Yes
- Check Box7: Off
- Check Box8: Yes
- Check Box9: Off
- Check Box10: Yes
- Check Box11: Off
- Check Box12: Off
- Check Box13: Yes
- Text14: difference in age
- Text15: varieties in nationalities
- Text16: physical environment
- Check Box1: Yes
- Check Box2: Off
- Check Box3: Off
- Check Box4: Off
- Check Box5: Yes
- Check Box14: Off
- Check Box15: Off
- Check Box16: Off
- Check Box17: Off
- Check Box18: Yes
- Check Box19: Off
- Check Box20: Off
- Check Box21: Yes
- Check Box22: Yes
- Check Box23: Off
- Check Box24: Off
- Check Box25: Yes
- Check Box26: Off
- Check Box27: Off
- Check Box28: Yes
- Check Box29: Off
- Check Box30: Off
- Check Box31: Off
- Check Box32: Yes
- Check Box33: Off
- Check Box34: Yes
- Check Box35: Off
- Check Box36: Off
- Check Box37: Off
- Check Box38: Yes
- Check Box39: Off
- Check Box40: Yes
- Check Box41: Off
- Check Box42: Off
Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE 7.pdf
1
Questionnaire
The purpose of this research is to investigate the intercultural communication in the
aviation industry within the organizations in the UAE. We are interested in your opinions
about the intercultural communication in your organization. The information you provide
will be kept confidential and will not be shared for other purposes outside this research.
SECTION ONE: DEMOGRAPHICS
Please answer the following questions by ticking or writing briefly appropriately.
1. Gender Male Female
2. What is your highest level of education?
i. Primary School
ii. Secondary School
iii. College
iv. Others, Please specify ………………………
3. What is your age group?
i. Below 25 years
ii. 26-30 years
iii. 31-44 years
iv. 45 years and above
4. How long have you worked in the aviation industry within the United Arab Emirates?
i. Less than 3 years
ii. 3-5 years
iii. Above 5 years
2
SECTION TWO: CULTURAL SENSITIVITY
4. Rate your level of awareness of the culture of the people that you deal with in your
line of duty
i. Completely aware
ii. Somewhat aware
iii. Never aware
5. Rate your level of consideration about other people’s culture when communicating to
them?
i. Complete consideration
ii. Average consideration
iii. No consideration at all
6. Please provide some reasons for your response in question 5 above
i. It helps in knowing the language to use
ii. It does not help at all
iii. Other
iv. Reasons Specify……………………….
7. How sensitive are the employees of the aviation organizations in the UAE towards
other cultural groups?
i. Very sensitive
ii. Somewhat sensitive
iii. Not sensitive at all
3
SECTION THREE: EFFECTIVENESS OF INTERCULTURAL
COMMUNICATION
8. What is your native language of communication? …………………………….
9. List the languages that you can comfortably use in communication?
……………………………………………………………………………………..
……………………………………………………………………………………..
10. List the languages that you have ever come across in your line of communication
within the aviation industry.
…………………………………………………………………………………………
…………………………………………………………………………………………
11. How competent are you in communicating with people of different cultures in your
line of duty?
i. Very competent
ii. Somewhat competent
iii. Not competent at all
12. Please choose as many objectives that describe your organization’s culture.
Friendly
Open
Transparent
4
13. Please rate the effectiveness of intercultural communication in your organization
based on your own personal view.
i. Very effective
ii. Somehow effective
iii. Absolutely ineffective.
14. Please tick for “Yes” or for “No” in the following questions.
i. Does working with culturally diverse group increase commitment of workers?
Yes ………. No …………..
ii. Do you notice increased creativity and innovativeness in the workplace when
employees are culturally different?
Yes ………. No …………..
iii. Does having people of different cultural background in your line of duty
improve the image of the company?
Yes ………. No …………..
iv. Do you notice lower level of communication between workers while they are
working with people of other cultures?
Yes ………. No …………..
15. List three obstacles to effective intercultural communication in your organization.
…………………………………………………………………………………………
…………………………………………………………………………………………
……………………………………………………………………………………………
- undefined_4:
- Specify: Only some considerations can be given cultural considerations. Sometimes, the corporate culture should be stronger than individual cultures.
- 8 What is your native language of communication: English
- Text1: English, Arabic
- Text2:
- Text3: English
- Text4:
- Check Box6: Yes
- Check Box7: Off
- Check Box8: Yes
- Check Box9: Off
- Check Box10: Yes
- Check Box11: Off
- Check Box12: Yes
- Check Box13: Off
- Text14: People background
- Text15: Religion Matter
- Text16: Different personalities
- Check Box1: Yes
- Check Box2: Off
- Check Box3: Off
- Check Box4: Off
- Check Box5: Yes
- Check Box14: Off
- Check Box15: Off
- Check Box16: Yes
- Check Box17: Off
- Check Box18: Off
- Check Box19: Off
- Check Box20: Off
- Check Box21: Yes
- Check Box22: Yes
- Check Box23: Off
- Check Box24: Off
- Check Box25: Off
- Check Box26: Yes
- Check Box27: Off
- Check Box28: Off
- Check Box29: Off
- Check Box30: Yes
- Check Box31: Off
- Check Box32: Yes
- Check Box33: Off
- Check Box34: Yes
- Check Box35: Off
- Check Box36: Off
- Check Box37: Off
- Check Box38: Yes
- Check Box39: Off
- Check Box40: Yes
- Check Box41: Off
- Check Box42: Off
Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE-1.pdf
1
Questionnaire
The purpose of this research is to investigate the intercultural communication in the
aviation industry within the organizations in the UAE. We are interested in your opinions
about the intercultural communication in your organization. The information you provide
will be kept confidential and will not be shared for other purposes outside this research.
SECTION ONE: DEMOGRAPHICS
Please answer the following questions by ticking or writing briefly appropriately.
1. Gender Male Female
2. What is your highest level of education?
i. Primary School
ii. Secondary School
iii. College
iv. Others, Please specify ………………………
3. What is your age group?
i. Below 25 years
ii. 26-30 years
iii. 31-44 years
iv. 45 years and above
4. How long have you worked in the aviation industry within the United Arab Emirates?
i. Less than 3 years
ii. 3-5 years
iii. Above 5 years
2
SECTION TWO: CULTURAL SENSITIVITY
4. Rate your level of awareness of the culture of the people that you deal with in your
line of duty
i. Completely aware
ii. Somewhat aware
iii. Never aware
5. Rate your level of consideration about other people’s culture when communicating to
them?
i. Complete consideration
ii. Average consideration
iii. No consideration at all
6. Please provide some reasons for your response in question 5 above
i. It helps in knowing the language to use
ii. It does not help at all
iii. Other
iv. Reasons Specify……………………….
7. How sensitive are the employees of the aviation organizations in the UAE towards
other cultural groups?
i. Very sensitive
ii. Somewhat sensitive
iii. Not sensitive at all
3
SECTION THREE: EFFECTIVENESS OF INTERCULTURAL
COMMUNICATION
8. What is your native language of communication? …………………………….
9. List the languages that you can comfortably use in communication?
……………………………………………………………………………………..
……………………………………………………………………………………..
10. List the languages that you have ever come across in your line of communication
within the aviation industry.
…………………………………………………………………………………………
…………………………………………………………………………………………
11. How competent are you in communicating with people of different cultures in your
line of duty?
i. Very competent
ii. Somewhat competent
iii. Not competent at all
12. Please choose as many objectives that describe your organization’s culture.
Friendly
Open
Transparent
4
13. Please rate the effectiveness of intercultural communication in your organization
based on your own personal view.
i. Very effective
ii. Somehow effective
iii. Absolutely ineffective.
14. Please tick for “Yes” or for “No” in the following questions.
i. Does working with culturally diverse group increase commitment of workers?
Yes ………. No …………..
ii. Do you notice increased creativity and innovativeness in the workplace when
employees are culturally different?
Yes ………. No …………..
iii. Does having people of different cultural background in your line of duty
improve the image of the company?
Yes ………. No …………..
iv. Do you notice lower level of communication between workers while they are
working with people of other cultures?
Yes ………. No …………..
15. List three obstacles to effective intercultural communication in your organization.
…………………………………………………………………………………………
…………………………………………………………………………………………
……………………………………………………………………………………………
- undefined_4: O-Level
- Specify: Religious beliefs, Traditions
- 8 What is your native language of communication: English
- Text1: English
- Text2:
- Text3: English
- Text4:
- Check Box6: Off
- Check Box7: Yes
- Check Box8: Yes
- Check Box9: Off
- Check Box10: Yes
- Check Box11: Off
- Check Box12: Off
- Check Box13: Yes
- Text14: Understanding different religions
- Text15: Learning about culture and traditions
- Text16: Language barriers
- Check Box1: Off
- Check Box2: Yes
- Check Box3: Off
- Check Box4: Off
- Check Box5: Off
- Check Box14: Yes
- Check Box15: Off
- Check Box16: Off
- Check Box17: Yes
- Check Box18: Off
- Check Box19: Off
- Check Box20: Off
- Check Box21: Yes
- Check Box22: Yes
- Check Box23: Off
- Check Box24: Off
- Check Box25: Yes
- Check Box26: Off
- Check Box27: Off
- Check Box28: Off
- Check Box29: Off
- Check Box30: Yes
- Check Box31: Off
- Check Box32: Yes
- Check Box33: Off
- Check Box34: Yes
- Check Box35: Off
- Check Box36: Off
- Check Box37: Yes
- Check Box38: Yes
- Check Box39: Off
- Check Box40: Yes
- Check Box41: Off
- Check Box42: Off
Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE.pdf
1
Questionnaire
The purpose of this research is to investigate the intercultural communication in the
aviation industry within the organizations in the UAE. We are interested in your opinions
about the intercultural communication in your organization. The information you provide
will be kept confidential and will not be shared for other purposes outside this research.
SECTION ONE: DEMOGRAPHICS
Please answer the following questions by ticking or writing briefly appropriately.
1. Gender Male Female
2. What is your highest level of education?
i. Primary School
ii. Secondary School
iii. College
iv. Others, Please specify ………………………
3. What is your age group?
i. Below 25 years
ii. 26-30 years
iii. 31-44 years
iv. 45 years and above
4. How long have you worked in the aviation industry within the United Arab Emirates?
i. Less than 3 years
ii. 3-5 years
iii. Above 5 years
2
SECTION TWO: CULTURAL SENSITIVITY
4. Rate your level of awareness of the culture of the people that you deal with in your
line of duty
i. Completely aware
ii. Somewhat aware
iii. Never aware
5. Rate your level of consideration about other people’s culture when communicating to
them?
i. Complete consideration
ii. Average consideration
iii. No consideration at all
6. Please provide some reasons for your response in question 5 above
i. It helps in knowing the language to use
ii. It does not help at all
iii. Other
iv. Reasons Specify……………………….
7. How sensitive are the employees of the aviation organizations in the UAE towards
other cultural groups?
i. Very sensitive
ii. Somewhat sensitive
iii. Not sensitive at all
3
SECTION THREE: EFFECTIVENESS OF INTERCULTURAL
COMMUNICATION
8. What is your native language of communication? …………………………….
9. List the languages that you can comfortably use in communication?
……………………………………………………………………………………..
……………………………………………………………………………………..
10. List the languages that you have ever come across in your line of communication
within the aviation industry.
…………………………………………………………………………………………
…………………………………………………………………………………………
11. How competent are you in communicating with people of different cultures in your
line of duty?
i. Very competent
ii. Somewhat competent
iii. Not competent at all
12. Please choose as many objectives that describe your organization’s culture.
Friendly
Open
Transparent
4
13. Please rate the effectiveness of intercultural communication in your organization
based on your own personal view.
i. Very effective
ii. Somehow effective
iii. Absolutely ineffective.
14. Please tick for “Yes” or for “No” in the following questions.
i. Does working with culturally diverse group increase commitment of workers?
Yes ………. No …………..
ii. Do you notice increased creativity and innovativeness in the workplace when
employees are culturally different?
Yes ………. No …………..
iii. Does having people of different cultural background in your line of duty
improve the image of the company?
Yes ………. No …………..
iv. Do you notice lower level of communication between workers while they are
working with people of other cultures?
Yes ………. No …………..
15. List three obstacles to effective intercultural communication in your organization.
…………………………………………………………………………………………
…………………………………………………………………………………………
……………………………………………………………………………………………
- undefined_4: Post Graduate
- Specify: l
- 8 What is your native language of communication: Malayalam
- Text1: English, Hindi, Malayalam, Tamil (can understand), Urdu,
- Text2: and a little German.
- Text3: English,French, German, Spanish, Bengali, Arabic, Russian, Portuguese
- Text4: almost all Indian Languages...
- Check Box6: Off
- Check Box7: Yes
- Check Box8: Off
- Check Box9: Yes
- Check Box10: Yes
- Check Box11: Off
- Check Box12: Yes
- Check Box13: Off
- Text14: Perception due ethic differences
- Text15: Lack of confidence - in some cases, language, skills etc
- Text16: Inferiority complex
- Check Box1: Off
- Check Box2: Yes
- Check Box3: Off
- Check Box4: Off
- Check Box5: Off
- Check Box14: Yes
- Check Box15: Off
- Check Box16: Off
- Check Box17: Yes
- Check Box18: Off
- Check Box19: Off
- Check Box20: Off
- Check Box21: Yes
- Check Box22: Yes
- Check Box23: Off
- Check Box24: Off
- Check Box25: Yes
- Check Box26: Off
- Check Box27: Off
- Check Box28: Yes
- Check Box29: Off
- Check Box30: Off
- Check Box31: Off
- Check Box32: Yes
- Check Box33: Off
- Check Box34: Yes
- Check Box35: Off
- Check Box36: Off
- Check Box37: Off
- Check Box38: Yes
- Check Box39: Off
- Check Box40: Off
- Check Box41: Yes
- Check Box42: Off
Surveys/Survey- Intercultural Communication in Aviation Organizations in the UAE2.pdf
1
Questionnaire
The purpose of this research is to investigate the intercultural communication in the
aviation industry within the organizations in the UAE. We are interested in your opinions
about the intercultural communication in your organization. The information you provide
will be kept confidential and will not be shared for other purposes outside this research.
SECTION ONE: DEMOGRAPHICS
Please answer the following questions by ticking or writing briefly appropriately.
1. Gender Male Female
2. What is your highest level of education?
i. Primary School
ii. Secondary School
iii. College
iv. Others, Please specify ………………………
3. What is your age group?
i. Below 25 years
ii. 26-30 years
iii. 31-44 years
iv. 45 years and above
4. How long have you worked in the aviation industry within the United Arab Emirates?
i. Less than 3 years
ii. 3-5 years
iii. Above 5 years
2
SECTION TWO: CULTURAL SENSITIVITY
4. Rate your level of awareness of the culture of the people that you deal with in your
line of duty
i. Completely aware
ii. Somewhat aware
iii. Never aware
5. Rate your level of consideration about other people’s culture when communicating to
them?
i. Complete consideration
ii. Average consideration
iii. No consideration at all
6. Please provide some reasons for your response in question 5 above
i. It helps in knowing the language to use
ii. It does not help at all
iii. Other
iv. Reasons Specify……………………….
7. How sensitive are the employees of the aviation organizations in the UAE towards
other cultural groups?
i. Very sensitive
ii. Somewhat sensitive
iii. Not sensitive at all
3
SECTION THREE: EFFECTIVENESS OF INTERCULTURAL
COMMUNICATION
8. What is your native language of communication? …………………………….
9. List the languages that you can comfortably use in communication?
……………………………………………………………………………………..
……………………………………………………………………………………..
10. List the languages that you have ever come across in your line of communication
within the aviation industry.
…………………………………………………………………………………………
…………………………………………………………………………………………
11. How competent are you in communicating with people of different cultures in your
line of duty?
i. Very competent
ii. Somewhat competent
iii. Not competent at all
12. Please choose as many objectives that describe your organization’s culture.
Friendly
Open
Transparent
4
13. Please rate the effectiveness of intercultural communication in your organization
based on your own personal view.
i. Very effective
ii. Somehow effective
iii. Absolutely ineffective.
14. Please tick for “Yes” or for “No” in the following questions.
i. Does working with culturally diverse group increase commitment of workers?
Yes ………. No …………..
ii. Do you notice increased creativity and innovativeness in the workplace when
employees are culturally different?
Yes ………. No …………..
iii. Does having people of different cultural background in your line of duty
improve the image of the company?
Yes ………. No …………..
iv. Do you notice lower level of communication between workers while they are
working with people of other cultures?
Yes ………. No …………..
15. List three obstacles to effective intercultural communication in your organization.
…………………………………………………………………………………………
…………………………………………………………………………………………
……………………………………………………………………………………………
- undefined_4:
- Specify:
- 8 What is your native language of communication: arabic
- Text1: Both Arabic and English
- Text2:
- Text3: I think both languautes within UAE are the very populor and the English language is the m
- Text4: main one used in the aviation industry in general
- Check Box6: Off
- Check Box7: Yes
- Check Box8: Yes
- Check Box9: Off
- Check Box10: Yes
- Check Box11: Off
- Check Box12: Off
- Check Box13: Yes
- Text14: communication complication
- Text15: physical barriers
- Text16: attitudes
- Check Box1: Off
- Check Box2: Yes
- Check Box3: Off
- Check Box4: Off
- Check Box5: Yes
- Check Box14: Off
- Check Box15: Off
- Check Box16: Off
- Check Box17: Yes
- Check Box18: Off
- Check Box19: Off
- Check Box20: Off
- Check Box21: Yes
- Check Box22: Yes
- Check Box23: Off
- Check Box24: Off
- Check Box25: Yes
- Check Box26: Off
- Check Box27: Off
- Check Box28: Yes
- Check Box29: Off
- Check Box30: Off
- Check Box31: Off
- Check Box32: Yes
- Check Box33: Off
- Check Box34: Yes
- Check Box35: Off
- Check Box36: Off
- Check Box37: Yes
- Check Box38: Off
- Check Box39: Off
- Check Box40: Yes
- Check Box41: Off
- Check Box42: Off
Guidance Material/11_april_2014-_literature_review_assignment.doc
Literature Review Assignment
Due on Sunday 11 April
In this assignment, you will include an introduction and a literature review.
Introduction (1-2 pages)
The purpose of an introduction is to introduce the problem area and establish its importance. Be very specific when giving reasons for the importance of the topic. You can cite statistics or provide vivid examples. For example, you could point out the number or percentage of people who are affected by the problem you are studying. Introductions usually conclude with an explicit statement of the purpose of the research project. After I read the introduction, I should be able to answer: “why is this study needed?”
Literature Review (5-8 pages)
The purpose of a literature review is to let your reader know what knowledge and ideas have already been established on a topic and what their strengths and weaknesses are.
Read the chapter on writing literature review posted on BlackBoard.
Finish with a research question, not a conclusion
You will need to send me a copy of the paper by midnight the 11th of April. Use the APA style to cite your sources. Include a title page. Don’t forget to include page numbers. The paper must be double-spaced and typed. Writing mechanics count. If I can’t understand what you are writing, you will not receive a high grade, even if you have done the work. Please pay attention to spelling, grammar and punctuation.
Guidance Material/15_april-methodology.doc
Methodology
Due 15th April
Methods Section (2-3 pages double space)
You should start by including the research question(s) you will try to answer. The methods should address how you will answer the question.
You need to provide information on the research design such as:
1. Sampling: how will you include people/artifacts/groups to participate in your research projects? What methods will you use? Radom? Nonrandom? Be very specific
2. Participants: who are you including (demographics)
3. Variables: identify the concepts that you will be studying. Include a conceptual definition and an operational definition for each variable you are studying (look a your research question to identify your variable)
4. Material: if conducting content analysis, include coding sheet, if conducting survey, include survey, if conducting interviews, include interview questions, etc.
5. Procedures: what are the various actions that need to be taken in order for this methodology to be done.
You need to provide enough information so that I know exactly what you plan on doing and be able to do the same thing at the same time. The method section should utilize subheadings to divide up different subsections.
Guidance Material/2_may_2014_-_data_collection.docx
Now the data is collected and all data is transferred to an excel sheet (Data collected – Survey).
If you open the excel sheet you will find that all data is coded into (1s,2s,3s etc.) what does those numbers mean.
If you go to the first question asking about the gender you will find 2 option which is: (1) Male ; (2) Female. So I coded the males as (1) and the females as (2) in the excel sheet.
In question number 2: There is 4 options to answer. (1) Primary School (2) Secondary School (3) College (4) Others. So I put the numbers depending on the number of answers.
How can you decode the data and write the data collection in the research paper:
1) You need to download free software. Go to the following website and download it http://www.sofastatistics.com/home.php ( I will explain how you will use it)
2) Open “Sofa Statistics” Application
3) Click on “Import Data”
4) Click on Browse: and select the excel sheet (data collected); and the press “import)
And then press “ Has Header Row”
5) After the above step, go to the main page of “Sofa statistics”
Then click on “add”
You can compare and contrast between the questions of the survey. For example, you can see how many males/females answered the survey. You can see the majority of used language etc. (for more details see the below image)
I selected age and gender, it shows that 57 males answered and the majority choose the 3rd answer for the age.
Now you can start working and analyze and answer you research question by using the data collected.
Remember:
The questions are:
The general research question was; how effective is intercultural communication in the aviation industry within the organizations in the UAE?
RQ1: What are the obstacles to effective intercultural communication in the aviation industry within the organizations in the UAE?
RQ2: How does cultural diversity contribute the culture of the organization?
RQ3: How sensitive are the employees of the aviation organizations in the UAE towards other cultural groups?
RQ4: Does working together with people of different culture improve innovativeness and creativity among employees?
1. your research question
2. your answer using your data
For quantitative:
use statistics: frequencies, percentages, average/means, cross tabs, etc.
present your data in tables NOT charts. Charts are for power point presentation
Guidance Material/april_20_-proposal.docx
Literature review & Method
Due April 20 - 9 pm
Background.
Write a short background/literature review (4-5 pages). You should review and synthesize the information and literature on the subject you’re researching. Make sure you include the review of research articles. Conclude the review with your research objectives (research questions, hypotheses)
Method
In 3-4 pages, students will completely describe and justify the method chosen to conduct their applied research project. You will include: participants you are studying, sampling technique, measurement(s) to be employed, and complete description of data collection procedures.
Guidance Material/data_collected_-_survey.xlsx
Sheet1
| Number of respodants | Gender | education | age | experience | awareness | level | reason | sensitive | native | language 1 | language 2 | language list 1 | language list 2 | competent | objective | effectiveness | cultural diverse | creativity | background | level | obstacles |
| 1 | 1 | 3 | 3 | 3 | 1 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 2 | 2 | 3 | 3 | 3 | 1 | 1 | 2 | 2 | 2 | 2 | 2 | 1 | 1 | 2 | 2 | 1 | 2 | 1 | |||
| 3 | 1 | 2 | 2 | 2 | 3 | 2 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |
| 4 | 1 | 3 | 2 | 3 | 1 | 1 | 3 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | ||||
| 5 | 1 | 3 | 2 | 3 | 1 | 2 | 3 | 2 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | 2 | |
| 6 | 2 | 3 | 3 | 3 | 1 | 1 | 1 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 2 | 2 | 1 | 2 | |
| 7 | 2 | 4 | 3 | 3 | 1 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | |||
| 8 | 2 | 4 | 3 | 3 | 1 | 1 | 1 | 2 | 2 | 2 | 2 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | |||
| 9 | 1 | 3 | 3 | 2 | 1 | 1 | 1 | 2 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | |
| 10 | 1 | 4 | 4 | 3 | 1 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 2 | 1 | |
| 11 | 1 | 3 | 2 | 3 | 3 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | |
| 12 | 2 | 3 | 2 | 2 | 2 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 3 | 1 | 1 | 1 | 1 | 1 | |||
| 13 | 1 | 4 | 3 | 3 | 3 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |||
| 14 | 2 | 4 | 3 | 2 | 3 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 15 | 2 | 3 | 2 | 3 | 3 | 1 | 3 | 3 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |||
| 16 | 2 | 4 | 3 | 4 | 2 | 1 | 1 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 17 | 2 | 3 | 2 | 3 | 3 | 1 | 1 | 3 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 18 | 1 | 3 | 3 | 3 | 2 | 1 | 1 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 2 | 1 | |||
| 19 | 1 | 3 | 4 | 4 | 2 | 1 | 1 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 2 | 1 | 1 | 1 | |||
| 20 | 2 | 2 | 3 | 4 | 3 | 1 | 2 | 3 | 2 | 2 | 2 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | |||
| 21 | 1 | 4 | 4 | 4 | 3 | 1 | 1 | 3 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |||
| 22 | 2 | 4 | 3 | 3 | 2 | 1 | 2 | 3 | 2 | 2 | 2 | 1 | 3 | 1 | 2 | 1 | 2 | 1 | |||
| 23 | 1 | 4 | 2 | 4 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 2 | 1 | |||
| 24 | 1 | 4 | 3 | 3 | 3 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |
| 25 | 1 | 3 | 4 | 3 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 2 | 1 | 1 | 1 | |||
| 26 | 2 | 3 | 3 | 4 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 3 | 1 | 2 | 1 | 1 | 1 | |||
| 27 | 1 | 3 | 4 | 3 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 3 | 1 | 2 | 1 | 1 | 1 | |||
| 28 | 2 | 3 | 2 | 4 | 3 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 29 | 2 | 3 | 4 | 3 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 3 | 1 | 2 | 1 | 1 | 2 | |||
| 30 | 1 | 3 | 3 | 3 | 3 | 1 | 1 | 2 | 1 | 1 | 2 | 1 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | |
| 31 | 2 | 3 | 4 | 2 | 2 | 1 | 1 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |
| 32 | 1 | 3 | 2 | 3 | 2 | 2 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | |
| 33 | 1 | 3 | 3 | 4 | 3 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 34 | 2 | 3 | 4 | 3 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | |||
| 35 | 1 | 3 | 1 | 2 | 1 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 3 | 1 | 1 | 1 | 1 | 1 | |||
| 36 | 1 | 3 | 4 | 2 | 2 | 2 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | |
| 37 | 1 | 3 | 4 | 4 | 3 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |||
| 38 | 2 | 4 | 3 | 4 | 3 | 1 | 2 | 1 | 1 | 2 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | |||
| 39 | 1 | 4 | 4 | 3 | 3 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 3 | 1 | 2 | 1 | 2 | 2 | |||
| 40 | 2 | 3 | 3 | 3 | 2 | 1 | 2 | 1 | 2 | 2 | 2 | 2 | 1 | 2 | 2 | 1 | 1 | 1 | |||
| 41 | 2 | 3 | 2 | 4 | 3 | 2 | 1 | 2 | 2 | 2 | 2 | 1 | 3 | 1 | 1 | 1 | 2 | 2 | |||
| 42 | 2 | 3 | 3 | 2 | 3 | 2 | 1 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | 1 | 1 | 2 | 2 | |
| 43 | 1 | 3 | 3 | 4 | 2 | 2 | 1 | 2 | 1 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | |
| 44 | 2 | 3 | 4 | 2 | 1 | 1 | 1 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 2 | 1 | |||
| 45 | 1 | 4 | 3 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |
| 46 | 2 | 4 | 4 | 4 | 2 | 1 | 1 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 2 | |||
| 47 | 2 | 3 | 3 | 3 | 3 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | |
| 48 | 1 | 4 | 3 | 3 | 3 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 2 | 2 | 1 | 1 | 2 | |||
| 49 | 1 | 3 | 3 | 2 | 3 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 50 | 1 | 4 | 3 | 2 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | |||
| 51 | 1 | 4 | 3 | 3 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 52 | 2 | 3 | 3 | 2 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 2 | 1 | |||
| 53 | 1 | 3 | 3 | 2 | 2 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 54 | 2 | 4 | 3 | 3 | 3 | 1 | 3 | 1 | 2 | 2 | 2 | 2 | 1 | 2 | 2 | 1 | 2 | 1 | |||
| 55 | 1 | 3 | 3 | 3 | 2 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 2 | 1 | 1 | 1 | |||
| 56 | 1 | 4 | 3 | 3 | 3 | 1 | 2 | 3 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 2 | 1 | 2 | 2 | |
| 57 | 1 | 3 | 3 | 2 | 2 | 1 | 2 | 2 | 1 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | |
| 58 | 2 | 3 | 3 | 3 | 3 | 1 | 3 | 3 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |
| 59 | 2 | 3 | 3 | 2 | 2 | 1 | 2 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | |
| 60 | 1 | 3 | 3 | 2 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 61 | 2 | 3 | 3 | 2 | 3 | 1 | 2 | 3 | 1 | 1 | 2 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | |
| 62 | 1 | 4 | 3 | 2 | 2 | 2 | 3 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |||
| 63 | 2 | 3 | 3 | 4 | 3 | 1 | 3 | 3 | 1 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | |
| 64 | 1 | 4 | 3 | 4 | 3 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 65 | 2 | 4 | 4 | 4 | 2 | 1 | 3 | 3 | 1 | 1 | 2 | 1 | 2 | 2 | 3 | 1 | 2 | 1 | 1 | 1 | |
| 66 | 1 | 4 | 3 | 3 | 3 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 2 | 1 | |
| 67 | 2 | 4 | 4 | 2 | 2 | 1 | 3 | 3 | 2 | 2 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | |||
| 68 | 1 | 3 | 2 | 3 | 3 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 2 | 1 | |
| 69 | 1 | 4 | 4 | 2 | 2 | 1 | 3 | 2 | 2 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | |
| 70 | 2 | 4 | 2 | 3 | 2 | 1 | 3 | 3 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 2 | 1 | 1 | 2 | |
| 71 | 1 | 4 | 2 | 2 | 2 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 2 | 2 | 1 | 1 | 1 | |||
| 72 | 2 | 4 | 3 | 3 | 2 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |
| 73 | 1 | 4 | 3 | 3 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 74 | 2 | 4 | 3 | 3 | 2 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |
| 75 | 1 | 3 | 2 | 3 | 3 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 76 | 1 | 3 | 4 | 4 | 3 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |
| 77 | 2 | 4 | 2 | 4 | 3 | 1 | 3 | 1 | 2 | 2 | 2 | 2 | 1 | 2 | 2 | 1 | 1 | 2 | |||
| 78 | 1 | 3 | 3 | 4 | 3 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | 1 | |
| 79 | 2 | 4 | 3 | 3 | 3 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 2 | 1 | 1 | 1 | |||
| 80 | 2 | 4 | 4 | 4 | 3 | 2 | 3 | 3 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | 1 | |
| 81 | 1 | 3 | 3 | 4 | 3 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | |||
| 82 | 2 | 3 | 4 | 3 | 3 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 2 | 2 | 1 | 1 | 1 | |||
| 83 | 2 | 4 | 2 | 4 | 3 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |||
| 84 | 2 | 4 | 2 | 3 | 3 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 2 | 2 | 1 | 1 | 2 | 1 | |||
| 85 | 2 | 4 | 2 | 3 | 2 | 1 | 2 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 86 | 1 | 3 | 2 | 3 | 3 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 2 | 2 | |||
| 87 | 2 | 3 | 3 | 3 | 2 | 1 | 2 | 1 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | |||
| 88 | 1 | 4 | 1 | 1 | 3 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |||
| 89 | 2 | 3 | 4 | 3 | 2 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 2 | 1 | 1 | 1 | |||
| 90 | 2 | 4 | 3 | 3 | 2 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | |||
| 91 | 1 | 3 | 3 | 3 | 3 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | 2 | 1 | 1 | 2 | |
| 92 | 1 | 3 | 4 | 4 | 3 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | 2 | |
| 93 | 1 | 4 | 2 | 3 | 3 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 2 | 1 | 2 | 2 | 2 | 1 | 1 | |
| 94 | 1 | 4 | 3 | 4 | 3 | 1 | 2 | 2 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 2 | |||
| 95 | 1 | 4 | 4 | 3 | 2 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 2 | 1 | 1 | 1 | |
| 96 | 2 | 3 | 3 | 2 | 2 | 1 | 3 | 1 | 2 | 2 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | 1 | |||
| 97 | 1 | 3 | 4 | 3 | 2 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | 2 | 1 | 2 | 1 | |
| 98 | 1 | 3 | 2 | 3 | 3 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | 1 | |
| 99 | 1 | 4 | 3 | 3 | 2 | 1 | 2 | 2 | 2 | 2 | 2 | 1 | 1 | 2 | 2 | 1 | 1 | 1 | |||
| 100 | 1 | 4 | 4 | 4 | 3 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |
| 101 | 2 | 3 | 4 | 2 | 2 | 1 | 1 | 2 | 2 | 2 | 2 | 1 | 2 | 2 | 1 | 1 | 1 | 1 | |||
| 102 | 1 | 3 | 3 | 2 | 3 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | |
| 103 | 1 | 3 | 3 | 3 | 3 | 1 | 3 | 2 | 2 | 2 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | 1 | |||
| 104 | 2 | 4 | 3 | 2 | 2 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 2 | 1 | 1 | 1 | 2 | 1 | 1 | 1 |
Sheet2
Sheet3
Guidance Material/may_13-_project_paper.doc
Final Research Project
Due on May 13
· Title page
· Table of Content
· Executive Summary (1-2 pages)
· Background/Literature Review
You need to let your reader know what knowledge and ideas have already been established on a topic and what their strengths and weaknesses are.
1. Present in the form of an essay. It should try to integrate and summarize the research rather than just listing study after study. In essence, you’re summarizing what is and is not known.
2. The essay should take the reader from topic to topic. The literature on a topic is cited during the discussion of that topic. Research with similar findings can be cited together.
3. You should emphasize the findings of previous research and point out trends and themes in the literature. After reviewing many articles on the topic, you can try to group together the findings or results of these articles.
4. You can also point out a gap in the literature. For example, if you can’t find something on your topic, you can point it out. Example: “These studies do not consider the relationship between…”
5. When describing a specific organization/company, use a separate heading
6. Use direct quotations sparingly. Paraphrasing is the best way to explain the main ideas.
7. CITE YOUR SOURCES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
8. Conclude this section with the research questions, research objectives and/or your hypotheses.
· Methodology
You need to provide information on the research design such as:
1. Sampling: how did you include people/artifacts/groups to participate in your research projects? What sampling method did you use? Random? Nonrandom? Be very specific. What was the response rate (if possible)? Consent form?
2. Participants: who are they? (demographic description) If you have any descriptive statistics about the demographic, you include it here.
3. Variables: identify the concepts that you studied. You should explain how you measured these.
4. Material: Describe the material you used to collect your data (if conducting content analysis, include coding sheet, if conducting survey, include survey, if conducting interviews, include interview questions, etc.). All the material used will be put in an appendix.
5. Procedures: what are the various actions that you took in order to conduct this study?
The method section should utilize subheadings to divide up different subsections.
· Results
The result section follows the section on methods. Here are some guidelines:
1. Organize the results section around the hypotheses, research objectives or research questions
2. Statistical procedure are named only; it’s not necessary to show formulas or calculations
3. Present descriptive statistics before inferential statistics
4. Organize large numbers of statistics in tables, and give each table a number and descriptive title.
5. When describing the statistics presented in a table, point out only the highlights.
6. Statistical figures (i.e. bar graphs) should be professionally drawn but used minimally.
7. Spell numbers that are less than ten.
8. For qualitative research, describe steps taken to ensure the trustworthiness of the data (not based on researchers’ opinions)
9. For qualitative research, provide a specific description of the method of analysis
10. For qualitative research, use the major themes as subheadings
11. For qualitative research, you can quote directly participants.
· Discussion
The Discussion section is the last section of a research report and typically uses a heading like: “Discussion and Conclusions” or “Conclusions and Implications”
1. Consider starting the discussion with a summary
2. Early in the discussion, refer to the research hypotheses, research objectives, or research questions stated earlier
3. Point out whether results of the current study are consistent with the results and expectations described in the literature review/background
4. Interpret the results by offering explanations for them
5. Mention important strengths and limitations as separate headings
6. It is inappropriate to introduce new data or new references in the discussion section
7. When possible, state specific implications (actions that individuals or organizations should take based on the results).
8. Be specific when making recommendations for future research.
· References
· Appendices
Guidance Material/methodology_design.docx
SAMPLING
Sampling will be done across different employment levels in companies in the Aviation industry.4 companies will be targeted in UAE. The companies are:
· Emirates Airlines
· Fly Dubai in Dubai
· Air Arabia in Sharjah City
· Royal Jet in Abu Dhabi
Maybe we need to cross (private) in our research because some companies are governmental.
Focus will be on the aviation personnel that are involved in communications. These are
1. Company executives (communicating with employees)
2. Human Resource manager (communicating with employees) –
3. Pilots (communicating with flight staff and passengers) –
4. Customer care personnel (communicating with clients) –
5. Flight attendants (communicating with clients) –
6. Other aviation industry employees (communicating with management). –
You will prepare the questionnaire for me, I’ll send it to them and I’ll give you the responses for your action.
In sample please add name, company name, designation and how many years employed in the organization and the questions.
The gernal question for the research will be:
How effective is intercultural communication in the UAE?
The specific research question that will support the general question will be : (avoid yes/no questions)
RQ1: What are obstacles to effective intercultural communication?
RQ2: how does cultural diversity contribute the the culture of the organization?
RQ3:
RQ4:
RQ5: (feel free to add more if you want)
On Sunday 20 April 2014, I will give you the teacher feedback if we need to correct something or amend. Currently, the methodology part will be in future tense. After getting the feedbacks from the particpants will change it to past tense.
Please mention if any observation will take place during the interview, or the word of mouth or any influence. Provide with the operation definition for example write what are the challenges, how it will be defined and how it will be measured . The questions are considered to be an operational definition. (what do u want to find out??) – don’t forget to focus and be specific
Reference: you can use reference if you are citing the source of some the material. But don't review the literature.
Guidance Material/research_design.docx
SAMPLING
Sampling will be done across different employment levels in companies in the Aviation industry. Focus will be on the aviation personnel that are involved in communications. These are
1. Company executives (communicating with employees)
2. Human Resource managers (communicating with employees)
3. Pilots (communicating with flight staff and passengers)
4. Customer care personnel (communicating with clients)
5. Flight attendants (communicating with clients)
6. Other aviation industry employees (communicating with management).
Intercultural communications will be handled on two fronts:
· Employees communicating with clients from different cultures
· Communication within the aviation companies between employees from different cultures
This might be a bit broad, so you might choose to concentrate on one specific aspect, either internal intercultural communications (within the aviation companies) or external (between the company and its clients. Comment by Noura Abdulla Ahmed: I prefer to do both, but if you feel that you will be unable to cover it up from all prespectives I will choose “External”
Whichever approach we decide on, sampling will be done randomly, and according to different employment categories. Since you will be conducting the data collection, pick 4 or 5 companies that you have access to, then from each we shall pick equal representation, according to the employee types. Comment by Noura Abdulla Ahmed: Will choose 4 companies EK, Etihad, Empire aviation group, Medex Aviation
For example, from each we shall choose 2 senior executives, 2 human resource personnel, 4 pilots, 5 customer care personnel, 5 flight attendants and 5 employees in other sectors.
DATA COLLECTION
I propose we use questionnaires, instead of surveys. That way we control the scope of the responses and data analysis will be easier. If we select questionnaires, then we shall use quantitative analysis, it is better when dealing with large research populations and if we structure the questionnaires well (which we will) then the results can be very informative. Comment by Noura Abdulla Ahmed: Ok, prepare the questionnaires and I will send it to the companies with the responses. Then, It will be sent back to you.
PURPOSE OF THE RESEARCH
Depending on the scope we decide on (internal communication, external communication or both) then the purpose of the research will be to find out the effectiveness of (internal or external) intercultural communications in the Dubai aviation industry
RATIONALE OF THE RESEARCH
Dubai being a multi-cultural city, the aviation industry is composed of people from various cultural identities (employees and clients) and as such, effective inter-cultural communications is important for the industry to function properly.
As a side note, you have chosen a very good topic. The rest of the paper should go smoothly. What you need to decide on is:
· The scope of the research (will it be internal communications or external communications). Comment by Noura Abdulla Ahmed: Discussed in the above note.
· The aviation companies we shall research on. Comment by Noura Abdulla Ahmed: See above notes
· The size of the population we shall sample (how many respondents) Comment by Noura Abdulla Ahmed: Let say 6 from each organization, so if we choose 4 organizations that means we will have 24 in total. Will it be enough?
· The types of aviation employees you think we should focus on (top management, HR, Customer care etc) Comment by Noura Abdulla Ahmed: Now it depends, if you choose internal then you need to focus on top management. If you choose external then you need to focus on the Customer care and clients.
· Any other suggestions. Comment by Noura Abdulla Ahmed: If I have any will let you know
Thanks.