Assignment 1: Presenting the Final Plan
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table_stuff_excel-2.xlsxOperational Framework
| Problem | Solution | Metrics | Timeline | Who |
| Inadequate manager training | Six Sigma Training Program | 99% test accuracy rate | by 9/30/14 | Cohen/Guinan |
| less than 1% error rate | ||||
| High turnover/early retirement | Employee hotline | 30% reduction in turnover | by 9/30/14 | Guinan |
| Employee suggestion boxes | 50% reduction in turnover | by 3/30/14 | Guinan | |
| Execs travel to branches | 50% reduction in early retirements | by 3/30/14 | All executives | |
| Lack of ethical alignment | Empoyee manual/ethics code | Code exists & is printed | by 4/15/2014 | Cohen/all execs |
| Existing employee training | HR audits employee files | quarterly/ongoing | Guinan | |
| Training in orientations for | ongoing | Guinan | ||
| new employees | ||||
| Insufficient MD/PhD representation | Recruiting strategy | 200 Medical College visits monthly | by 05/30/14 | Samuels/Cohen/Guinan |
| Incentives package | increase MD/PhD from 2 to 30% | by 12/31/14 | Guinan | |
| Internship program | 10 interns per month | by 6/30/14 | Cohen | |
| Mailing test results slow/expensive | Smartphone apps | Reduce mail % by 90% | 11/15/14 | Shorten/Samuels/Guinan |
| Email apps | ||||
Solution Evaluation, TImeline & Accountability
Diversification
| Problem | Solution | Metrics | Timeline | Who |
| Revenue decreased by 3% | Expand wellness services | Increase revenue by .5% | by 12/31/15 | Shorten, Cohen, Samuels |
| Globalization | Increase revenue by 4% | by 03/15/15 | Cohen, Samuels, Holmes | |
| No lawsuits, fines | thru 03/15/15 | Cohen | ||
| by 3/30/14 | ||||
| Veterinary Services | Increase revenue by 2% | by 12/31/15 | Shorten, Cohen, Samuels | |
| POCT | Increase revenue by 1% | by 12/31/15 | All Senior Management |
Strategic Alliances
| PROBLEM | SOLUTION | METRICS | TIMELINE | WHO |
| Few Licensing Agreements | Seek multiple agreements | a. Increase revenues to | a. By 12/31/14 | Shorten (R&D), Samuels (networks) |
| with point of care providers | $1.5 billion | Cohen (Legal), Guinan (Financial | ||
| b. Increase # of tests to | b. by 12/31/14 | & IT Compatibility) | ||
| 700 million | ||||
| Few Joint Ventures | a. Veterinary ventures | a. Increase revenues by $500 million | a. By 12/31/15 | Shorten, Samuels, Cohen, Guinan |
| b. Education ventures | b. Increase revenues by $500 million | b. By 12/31/15 | Shorten, Samuels, Cohen, Guinan | |
| c. Retail ventures | c. Increase revenues by $500 million | c. By 12/31/15 | Shorten, Samuels, Cohen, Guinan | |
| d. Global hospital ventures | d. Increase revenues by $500 million | d. By 12/31/15 | Shorten, Samuels, Cohen, Guinan | |
| No part in any consortium | a. Sell 5% stock to competitor | a. Reduce debt by $100 million | a. By 10/31/14 | Samuels, Coen, Guinan |
| b. Forge consortium with | b. Increase global revenues from 4% | b. By 12/31/15 | Samuels, Coen, Guinan, Holmes | |
| competitors to enter | to 8% | (Supply Chain & Facilities) | ||
| overseas markets | ||||
Organizational Structure
| Problem | Solution | Metrics | Timeline | Who |
| Large, hierarchical structure | Flatten to 5 functions | a. Reduce Sr. Mgmt. | 6/30/14 | Guinan |
| salaries by 70% | ||||
| b. Reduce Sr. Mgmt. | 6/30/14 | Guinan | ||
| benefit costs by 70% | ||||
| Multiple management layers | Reduce # of middle | a. Reduce middle manager | 11/30/14 | Guinan |
| managers | labor /benefits by 40% | |||
| Large number of employees | Reduce # of employees | Reduce labor costs by 30% | 12/31/14 | Guinan |
| by 30% | b. Reduce employee | |||
| benefit cost by 30% | 12/31/14 | |||
| c. Reduce payroll taxes | 12/31/14 | |||
| by 35% | ||||
| Redundant lab facilities | Close redundant | a. Reduce facilities costs | 12/31/14 | Guinan, Samuels, |
| facilities | by 35% | Wendel | ||
| b. Increase profit by 25% | 12/31/14 | Guinan, Samuels, | ||
| Wendel | ||||
