research method

RESEARCH METHOD

I will follow the experimental research to handle this study. Initially, I would try to randomize the group that I will choose to eliminate any bias in the study. Since we have a big number of populations I would like to choose about 250 representatives to run my research on and they will represent of whole population. To make a proper randomization and study as well, many individuals will be excluded as the people they fear of firing them from job to apply the study on them because thy will make indulgence of the behavior due to to their postion. In addition, the representatives who will be withdrawn during the study due to their desires or their administrative report must be excluded. The investigators need to pay attention to prevent any kind of discrimination as ethnicity, age, gender, and color. For example, female can attribute by 1f, 2f, 3f… till their exact number and they will be distributed by software which it distributes them into equally to the groups.

In this research I will divide the experimental sample into three experimental groups. The representatives who attended more than six workshops are consider a first group. Second, the representatives who attended between 3-6 workshops will be a group. Third, the representatives who attended two workshops and less are last group. The control group is the rest sample that I choose and will not involve in any kind of experiment (practicing their work naturally). So the first group will be 55 representatives, the second one is 55, the third one is 55 and the control group will be 55.

The research question is to measure the quantity of attending the workshops on the representative’s performance and how the workshops decline the number of complaints from customers. So the method that I will use the classical method which is about taking the number of complaints for these groups who are various number of attending the workshops prior the study and post of the experiment and comparing these result with control group before and after as well. The frame time for this study can be identified as six months and will be divided to three courses (course per two months).

The type of data analysis that I will use is quantitative data analysis because it relates to measure the relationship on data basis or numbers (digits). The quantitative has structured method rather that qualitative method which is unstructured like using the interview. In addition, the advantage of using the quantitative method is the randomization samples which means the result of the study we can be generalize on the population the sample is belonging to unlike the qualitative is selected sample.