facebook case study and one RQ , key terms

· Review Question:

· How have information systems affected everyday life?

· Explain why it is so difficult to hold software services liable for failure or injury .

· List and describe the principal causes of system quality problems .

· Name and describe four quality –of-life impacts of computers and information systems

· Define and describe technostress and RSI and explain their relationship to information technology.

· Explain the terms with examples.

1. Activity

2. , Business Process

3. , Five-Component Framework

4. , Information,

5. Information-System (IS)

6. , Procedures,

7. Repository,

8. Role,

9. System

10. Executive Support Systems,

11. Information Silos,

12. Management Information Systems,

13. Metrics,

14. Operational Processes,

15. Procurement Process,

16. Sales Processes,

17. Strategic Processes

18. Transaction Processing System