ONLY FOR SIDDHARTH

Question 1.

1. Which of the following customer service elements can be classified

as examples of pre-transaction elements? (Points : 1)

Question 2.

2. According to the textbook, the five basic modes of transportation are

motor, rail, air, water, and cyberspace. (Points : 1)

Question 3.

3. The responsibility of transportation is to create both time utility and

place utility, which means that products will be delivered at precisely

the right time to the desired location. (Points : 1)

Question 4.

4. In order to maximize customer satisfaction/visits, service organizations

must be able to identify customer needs, create systems that can quickly

satisfy these needs in a cost-effective manner, hire, train, and schedule

service representatives effectively, utilize technology effectively, and

conveniently locate service facilities. (Points : 1)

Question 5.

5. Location strategy is important in that it can provide barriers to entry,

and competitive positioning, as well as generating additional demand. (Points : 1)

Question 6.

6. When an organization attempts to offer the right products and services

to customers at the right time through the offer of individual promotions tied

to specific events, like birthdays and anniversaries, this is referred to as: (Points : 1)

Question 7.

7. Which of the following carriers typically transports goods for the company that

owns the carrier, they are not subject to economic regulation, and since the fleets

are rather large the cost of transport is very likely less than if the company had hired

another company to provide the service? (Points : 1)

Question 8.

8. Which of the following would NOT be considered an acceptable option in

managing capacity when demand exceeds available service capacity? (Points : 1)

Question 9.

9. Which of the following regional trade agreements is paired with the appropriate

region of the world? (Points : 1)