BSL 4040 Unit I Mini Project

_...(,_; -(, PART ONE Communication Principles tor Leadership

C' J

Relationship an ongoing connection developed with another person through interpersonal communication.

Interpersonal communication communication that occurs when two people interact to mutually influence each other, usually for the purpose of managing relationships.

Media richness theory theory that a communication medium is rich if it has ( 1) potential for instant feedback, (2) verbal and nonverbal cues that can be processed by senders and receivers, (3) natural language, and (4) a focus on individuals.

teams allows people to collaborate with others. Finally, communication in the public context takes place through effective business and professional presentations. Although each context is different, the communication principles remain the same. You use the same five principles to develop and manage relationships as you do to make effective sales presentations to poten- tial customers. What's different is how the communication principles are applied. You will see how the five communication principles are woven throughout the three contexts (interper- sonal, team, and public) and how the context determines how the principles are applied to achieve communication goals as you assume leadership roles. In the model in Figure 1.2 you'll note that the same five principles are present regardless of whether the skill is relating, collaborating, or presenting. In each context, you draw on all five fundamental principles.

Relating to Others: Interpersonal Communication A relationship is an ongoing connection we make with others through interpersonal communication.47 To relate to someone is to give and take, listen and respond, act and react. When we talk about a good or positive relationship with someone, we often mean that we are together, or "in synch:' You will develop and manage relationships with your man- ager, your coworkers, with the people you lead, and with your customers and clients. Com- munication allows the relationships to develop. Without communication, there are no relationships. To relate to others effectively, you should be aware of your communication, effectively use verbal and nonverbal messages, listen and respond, and appropriately adapt your messages to others in interpersonal situations.

Interpersonal communication occurs when at least two people interact with each other to mutually influence each other, usually for the purpose of developing and managing their relationship. You engage in interpersonal communication when you interview for a job or visit with a colleague. You communicate with an interviewer with the hope of influencing the person and developing a relationship-convincing him or her that you're the most qualified for the position. When talking with a colleague, you may be swapping office stories or just talking about the weather.

Yet true interpersonal communication occurs not simply when you interact with some- one, but when you treat the other person as a unique human being. Think of all human

FiGURE '1.2 Communication Principles and Skills for Leadership