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Running Head: Week 7 1

Running Head: Week 7 2

Week 7

Eddie Feliciano

Rasmussen

Author Notes

This research is being submitted on November 22, 2013, for Eddie Feliciano B250/LBS2030 Training and Development

Training oriented to the task of filling the skill gap requires patience and understanding of the exact skills lacking in the personnel. The two office personnel presented by the vice president Cindy Kramer, lack workplace competencies that relate to the vast changing technology field. The training topic would be most helpful to these two personnel, as it will help them appreciate the individual skills that they contribute to the company despite their weaknesses. This training will enable the two personnel to identify their strengths in performing their work and will show them how they are unique to the company on a team-based approach. The training will also steer them towards learning new skills from other personnel who are skilled in new technology, while stressing on the need to share skills and learn from others. While turning focus on Maria, her relatively limited English-speaking skills despite being the most valuable employee in the company and the sensitivity her job position bares upon the need for effective communication. The training remedy for Maria would be encourage her to take part-time English classes at the same time organize a support structure whereby the other workers would be requested to communicate with her in an educative fashion, and to exercise patience with her as they communicate during operations. Maria will benefit from the above suggestions, as she will be relieved of the pressure to learn quickly as the entire staff will support her.