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List of objectives.

This list will focus on a simple task of welcoming guests into the front office of the company, objectives will include; formal greetings, courtesy in welcoming clientele, good communication skills, and hospitality in accommodating them within the business premises.

Preparing a lesson plan

The training will take two weeks each having five business days. The first week will focus on understanding the different types of clientele and their cultures. The second week will focus on welcoming skills, courtesy requirements and hospitality techniques to be used in the business premises.

i. Week 1- Introduction and brief outline of the training course. Objectives and expected outcomes of the training course will me mentioned here. The need for sensitivity towards different clientele races, cultures will be emphasized on during this week. At the end of the week, the trainees will undertake a weekly assessment test to evaluate what they have learned.

ii. The training for the second week will focus on sharpening the welcoming, courtesy and hospitality skills of the trainees. They will watch videos on hospitality and perform mock run tests to evaluate the improvement of their skills.

Training methods and media

The training will utilize a classroom approach with a facilitator who will be responsible for the training. In addition, an open forum approach will be utilized in the last week of the training. Training media will include charts, pictures and video depicting hospitality techniques. This will give the trainees a real time example of the task they are required to undertake.