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Running Head: WEEK 2 1

Running Head: WEEK 2 2

Week 2

Eddie Feliciano

Rasmussen

Author Notes

This research is being submitted on October 19, 2013, for Eddie Feliciano B250/LBS2030 Training and Development

Week 02 - What Do You Expect? (10 points)

Explain the expected outcomes once employees have attended the training program you are designing. Submit a short report addressing the following issues:

Outcomes: Explain the types of outcomes and the effects on employee motivation toward doing the job duties being targeted in the training. (In Chapter 2 of your textbook, refer to the section on "Motivation.")

Performance Expectations: What type of improvement do you hope to see in performance after the employees have attended the training? (Show where this skill improvement fits in the overall chart of "Employee Behavior" in Figure 2-1 of your text.)

Job Enrichment: How will this training assist with job enrichment for the employees? (See "job enrichment" in Chapter 2.)

KSA: Explain how your training will assist with the employees' knowledge, skills, and abilities to conduct their job duties. Why is this important? (Refer to the discussions of KSAs in Chapter 2.)

Answer

In any industry organizational success is mostly dependent on its work force. Many

companies mistakenly believe that employees are only seeking financial benefits from their

jobs. So they have not paid any attention of training or employees motivation.  Lack of

employee training is not only a mistake of employee’s retention and satisfaction but it also

has unfavourable consequences for the company’s business. . Business success depends on

how well employees are performing their duties and how much customers satisfy with them. 

For the purpose of employees motivation I have organised training on the issue

How to appropriately answer a business call

My employee training and development program have a wonderful effect on employees

motivation. Following benefits has been achieved by the training program

· Increased employees Morale

· Positive interpersonal relationships

· Positive customer relationship

· Competence to adapt to changes

· super innovation

· Improved company’s image

· Improved efficiency and productivity

After the training program we have observed

· Improved employees communication skills, both in the verbal and written areas

· Improved computer knowledge which is most important in this technological era

· Improved customer service so that the company is going highly successful in client relationship.

· Reduction in organizational conflicts and Improving personal relationships

· Flourishing skills in buying, selling, quality management, standards of quality, benchmarks and so on.

· Low Employees turn over

As the result of more training employee’s satisfaction will high, instead this less training

reduce employee’s satisfaction level. All the companies that are using training and

development as a business strategy, and they have higher job satisfaction rates as compared

to other companies in the industry. They are well aware of high employee satisfaction

because they target along with applicants, turnover and new hiring’s. So as the results of this

type of program employees got more satisfied because they aware that company are making

such a large investment on them.

As the results of my training employees understanding of each and every aspect of

customer handling is increased and they will go smooth for their daily work performance.

This training program develops their confidence, efficiency and as well as decreases the cost

of production, which helps the organization to maximize its profits. This enables the

company to provide employee better salary, packages, bonuses and other facilities.

So there are many types of trainings that can be scheduled on the basis of requirements

of the company. Continued improvement training is only one of the patterns which can also

be used to refresh the knowledge and skills of already trained employees on regular basis.