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To: Fleet Trucking Upper management From: Fleet Trucking Manager Date: Oct 16, 2013 Subject: Employees Training

Training is considered an essential part of any successful business because by effective training and development employees of a company will acquire the capabilities to perform their jobs more effectively. Training is connected with employee’s performance and retention. By writing this memo I want to draw your attention on a very important issue that office personnel are not apparently trained about their job duties. So as you know without proper training they will not reach their full potential and higher levels of productivity will never be achieved unless they are properly trained. A poorly trained work force will go with poor performance and results are costly mistakes.

There are many reasons for employees training like

· Effective training will increase productivity and employees will be able to provide better quality service and product as well.

· Employee turnover will be reduced. When company will invest on employees it will prove them that company is interested to improve their skills and they will stay longer with us.

· It will decrease Supervision need

· Training will increase the ability to cope with new technologies.

· Work-related injury/illness will be controlled

· Employee’s morale and job satisfaction will goes up,

· It will Enhance company image, and risk management

While it is always possible to improve all the areas of a company, but there are some areas that aren't performing up to the right standards so after a deep study i have selected one of them which are immediate need training i.e.

How to appropriately answer a business call

It is very important to correct this and encourage employees to perform at their level best.

Good customer service is always considered the life blood of a business. So Phone answering skills are very critical for businesses. It is still consider business’s primary point of contact with customers. And the way in which employee answer company's phone will form customer's first impression about business and company as well. So need to learn how to answer the phone properly and win business:

In order to do this, employees training is necessary. Middle management is my main point of focus for this training. Through training sessions, they will learn important tactics about phone handling like promptness, greetings, Acknowledgment, Pleasantries, ending and why they are so important. I hope you will allow me to conduct this training. I hope it will give 100% results. Please grant me permission so that I will prepare my training plan accordingly and conduct a needs assessment before launching training.

Sincerely

Eddie Feliciano