Need help completing Week 9 of my online Business Course UoP.

xcom285_syllabus.doc

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Syllabus

XCOM/285 Version 2

Syllabus

Axia College/College of Humanities

XCOM/285 Version 2

Essentials of Managerial Communication

Course Description

This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual setting. Students will develop skills in forms of written communication, including memos, e-mails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas of further exploration of communication as a business skill.

Policies

Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents:

· University policies : You must be logged into the student website to view this document.

· Instructor policies: This document is posted in the Course Materials forum.

University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality.

Course Materials

Locker, K., & Kienzler, D. (2008). Business and administrative communication (8th ed.). New York, NY: McGraw-Hill.

Supplemental Resource

Axia College’s Writing Style Handbook, available online at

https://axiaecampus.phoenix.edu/Writing_Style_Handbook_AxiaUOP.pdf

All electronic materials are available on the student website.

*Week One: Business Communication Overview*
	*Details*	*Due*	*Points*
Objectives	1.1 Describe the managerial functions of communication. 1.2 Identify trends in business communication.
Course Preparation	Read the course description and objectives. Read the instructor’s biography and post your own.
Reading	Read Appendix A.
Reading	Read Ch. 1 of Business and Administrative Communication.
Assignment: Individual Business Communication Trends	Read Ch. 1 of Business and Administrative Communication. Write a 350- to 500-word five-paragraph (introduction with thesis, three paragraphs of body, conclusion) paper with at least one reference and citation describing current trends in business communication. Be sure to address the following questions in your paper: · What role does business communication play in your day-to-day work activities? · How does it help you manage your daily activities? · What trends have you seen in your current or previous workplace? · What message types are results of these trends? Use third person. Example: At XYZ Construction, instant messaging among salespeople helps coordinate sales efforts. Include at least one source with in-text citations and a reference. Format your paper consistent with APA guidelines (title page, references, double spacing, Times New Roman, etc.). Post your paper as an attachment.	Sunday	50
Participation	Participate in class discussion.	Throughout the week	30

*Week Two: Business Communication Concepts*
	*Details*	*Due*	*Points*
Objectives	1.3 Identify various message types. 1.4 Explain the audience’s impact on communication. 1.5 Analyze the characteristics of effective messages.
Reading	Read Ch. 2 of Business and Administrative Communication.
Reading	Read Ch. 3 of Business and Administrative Communication.
Participation	Participate in class discussion.	Throughout the week	30
Assignment: Audience-Focused Communication Matrix	Complete the Audience-Focused Communication Matrix, located in Appendix B, using the following information: · Communication must always be designed with the audience in mind. Consider the following situation. There is an upcoming presentation of quarterly sales information in an in-person meeting to a group of stakeholders that includes managers, salespeople, and customers. · What are some audience characteristics that should be considered? · What communication channels are appropriate and why? · What are some considerations to keep in mind with the diversity of the audience? · What can be done to ensure that the message is effective? · Remember to include three to four sentences per cell. Post the completed matrix as an attachment.	Sunday	50

*Week Three: Communication Strategies*
	*Details*	*Due*	*Points*
Objectives	1.6 Identify various electronic communications. 1.7 Identify strategies to increase positive cross-cultural communication. 1.8 Analyze the advantages and disadvantages of using technology for communication.
Reading	Read Ch. 13 of Business and Administrative Communication.
Reading	Read this week’s Electronic Reserve Readings.
Participation	Participate in class discussion.	Throughout the week	30
Assignment: Cross-Cultural Communication Matrix and Essay	Access the map on the Business Around the World Web site using the following instructions: · Navigate to http://www.mhhe.com/business/buscom/bcommonline/ · On the Business Communications Online website, click Business Around the World on the lower-left corner of the page. · Click Reset. · Follow the onscreen instructions. · Select three regions of the world to research. · Narrow the area down by selecting one country from each region. · Enter your selections into the matrix located in Appendix C. The website provides you with a strong starting point. You may also want to perform a general Internet search to find additional information to use in the matrix. Complete the Cross-Cultural Communication Matrix in Appendix C, using the country information. Remember to include three to four sentences per cell. Write a 200-250-word essay. Discuss how technology could be used to facilitate cross-cultural communication. Based on the information you researched, what difficulties could arise from using technology? Include in-text citations and at least one reference. Format your references consistent with APA guidelines. Post your completed matrix and essay response as an attachment.	Sunday	70

*Week Four: Understanding the Writing Process*
	*Details*	*Due*	*Points*
Objectives	1.9 Describe the steps in various business writing. 1.10 Compare and contrast business and academic writing.
Reading	Read Ch. 4 of Business and Administrative Communication.
Reading	Read Ch. 5 of Business and Administrative Communication.
Reading	Read this week’s Electronic Reserve Readings.
Participation	Participate in class discussion.	Throughout the week	30
Assignment: Graphic Organizer	Create a graphic organizer using a Venn diagram, Web diagram, flowchart, or similar graphic organizer to summarize the steps in business writing. Choose a graphic type appropriate for the nature of the process. (Any graphic organizer might not appropriately reflect the process.) Include a reference or references at the bottom. Include various activities completed in each step. Use the information provided in Ch. 5 of the text. Post the graphic organizer as an attachment. Note that this must be a Word document.	Sunday	70

*Week Five: Business Writing*
	*Details*	*Due*	*Points*
Objectives	1.11 Create documents in various business formats. 1.12 Apply appropriate e-mail etiquette. 1.13 Create documents to deliver difficult messages.
Reading	Read Appendix A of Business and Administrative Communication.
Reading	Read Ch. 10 of Business and Administrative Communication.
Reading	Read Ch. 11 of Business and Administrative Communication.
Participation	Participate in class discussion.	Throughout the week	30
Assignment: Store Operations Messages	Read the scenario in Appendix E. Create three messages, following the instructions in Appendix E. Post the completed messages as an attachment. Please note the memo should go to one particular audience and contain particular information for that audience, etc. (Hint: Would you mail a letter to someone inside the office?) Also ask yourself, is there a reason to have people worry needlessly or bring matters up that do not need to be brought up? Format each message appropriately.	Sunday	60

*Week Six: Interpersonal and Group Communication*
	*Details*	*Due*	*Points*
Objectives	1.14 Identify ways to foster positive group communication. 1.15 Compare and contrast individual and group communication.
Reading	Read Ch. 14 of Business and Administrative Communication.
Participation	Participate in class discussion.	Throughout the week.	30
Assignment Group Communication	Write a 350- to 500-word response to the following: · Many businesses organize their departments into teams, to support one another and complete projects. Consider how these teams work together and what aspects of group communication need to be considered to have successful communication. Respond to the following questions in your answer: · How does group communication differ from individual communication? Define group communication in your own words, in three to five sentences. Discuss strategies used to promote individual and group communication. · What conflict resolution strategies could be used in case of disagreement? · What strategies can be used to foster group communication? Provide examples of how these strategies can be used. · Include in-text citations and at least one reference. · Structure as a five-paragraph essay. Format your paper consistent with APA guidelines (title page, references, double spacing, Times New Roman, etc.).	Sunday	70

*Week Seven: Reports and Presentations*
	*Details*	*Due*	*Points*
Objectives	1.16 Identify skills needed to deliver effective oral presentations. 1.17 Apply business presentation techniques to create Microsoft® PowerPoint® slides. 1.18 Create a written report.
Reading	Read Ch. 15 of Business and Administrative Communication.
Reading	Read Ch. 16 of Business and Administrative Communication.
Reading	Read Ch. 17 of Business and Administrative Communication.
Participation	Participate in class discussion.	Throughout the week	30
Assignment Tuition Reimbursement Implementation Report	Review the following scenario: Your company has had a very profitable year and is looking to expand their employee benefits. As an employee in the benefits department, you have been asked to prepare a report to persuade your company administrators that adding tuition reimbursement for the bachelor’s degrees in business and communication benefits the company. Because the company has already approved a budget for this expansion, financial costs are not a concern. Write a 1,050- to 1,200-word report that explains the benefits to the company. Include the following: · New professional opportunities you believe this degree affords to employees · Types of careers people with the degree often have · Earning potential of people who have the degree · Benefits to the company, like increased retention Include at least three scholarly research resources into the paper (in-text citations and references). Format your paper consistent with APA guidelines (title page, references, double spacing, Times New Roman, etc.). Alternately, you may use proposal formatting for this assignment, but you still must include citations and references. Post your paper as an attachment.	Sunday	90

*Week Eight: Laws and Ethics in Communication*
	*Details*	*Due*	*Points*
Objectives	1.19 Analyze workplace communication policies regarding privacy and ethics. 1.20 Identify laws relating to employees and communication privacy.
Reading	Read this week’s Electronic Reserve Readings.
Participation	Participate in class discussion.	Throughout the week	30
Assignment Oral Presentation	Create a Microsoft® PowerPoint® presentation of 10 to 15 slides with speaker notes on oral presentations. This presentation will give advice on giving presentations . Include a reference slide. Include speaker’s notes (only key points should be on the slides). Include visuals. Review Ch. 17 of the text for information. Follow the guidelines for formatting presentation slides. Post the presentation as an attachment. Note that this must be a PowerPoint presentation (ppt or pptx).	Friday	80

*Week Nine: Improving Writing Skills*
	*Details*	*Due*	*Points*
Objectives	1.21 Apply techniques used to improve various business writing.
Reading	Read Ch. 4 of Business and Administrative Communication.
Participation	Participate in class discussion.	Throughout the week	40
Assignment: Final Project Business Writing Portfolio and Reflection	Write a 300- to 400-word reflection, summarizing the key points of the course and describing how you can use the business writing techniques you learned in future courses and in your career. Include support from the text and a reference. Use APA style. Post the reflection after the title page of your portfolio. Revise the Business Writing Portfolio documents, incorporating your instructor’s feedback and your understanding of the writing process. Do not include the instructor’s actual comments; rather, use the feedback and your learning throughout the course to improve the documents. Compile the documents for the Business Writing Portfolio in Appendix A. You are encouraged to use the tools available in the Center for Writing Excellence; of particular importance are WritePoint and Tutor Review to finalize the documents for your portfolio. Review Appendix A for complete instructions. Post the Business Writing Portfolio as a single document, including a list of the included documents from Week 4 through Week 8. Use either copy and paste (easy) or insert document in Word. Post the Oral Presentation assignment as a separate file. Note that only one Certificate of Originality is needed.	Sunday	180

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