Writing Homework

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letter20of20complaint.docx

January 5, 2014

Mr. Shah Rukh Khan 456 Hightower Avenue Los Angeles, CA 98005

Customer Service Department Amazon.com 111 Amazon Way Seattle, WA 98112

Dear Sir or Madam:

On December 12, 2013, my wife purchased the following item for me as a wedding present: The Lucien Piccard Men's 98660-YG-11 Excalibur Silver Textured Dial Gold Ion-Plated Stainless Steel Watch for $129.99 plus tax. Shortly thereafter, I was on my honeymoon, and after a few days, I discovered that the watch’s crystal had a large, deep scratch on it; thereafter, I found it very difficult to read the time. Also, the inherent attractiveness of the watch has been compromised by this large abrasion.

I assure you that I never dropped the watch, nor did I participate in any vigorous activity while on my honeymoon. The watch was not subjected to any rough treatment, and it never even got wet. There is no reason why the watch should have displayed such damage. I can only assume that it is not a well-made watch; even Timex watches costing a fifth of the price are more durable than this one has been in the last week.

In my native country, when I was not starring in top-rated films, I was the CFO of Mumbai Watch Company. We regularly coated the crystals of our watches with a high-grade urethane coating that would protect it from almost any wear and tear for many years. We always offered full refunds and lifetime warranties on our products, with no limits. Quality is something a watchmaker should stand by.

With respect, since I cannot count on the quality and durability of the merchandise, I would like a full refund of $129.99 plus tax.

I look forward to hearing from you on this matter at your earliest convenience.

Kind regards,

Shah Rukh Khan