Network Design and Analaysis

Project Name

Speakeasy Hotel Network Installation

Project Number

P05258-5

Project Manager

Timothy P Ross

Prioritization

1A

Owner(s)

Trifecta Corp. ( Owners - David Eaker, Troy Gray, and Coura Badiane )

Statement of Work—Project Description and

Project Product

The purpose of the project is to coordinate and successfully install the network infrastructure in the Speakeasy Hotel in order to ensure a smooth operational grand opening that will provide administrative and guest network services including; phone, video, internet, security, guest tracking, and POS system. Trifecta inc. is renovating a new acquisition in preparation of a scheduled grand opening. This project will help Speakeasy to better serve their client base, make their stay comfortable and enjoyable and better enable the staff to manage the day to day activities of the hotel. The scope of this network installation includes the planning, design, deployment, configuration, testing, and transition of the network system. This network will meet or exceed organizational requirements established in the project charter. The scope of this project also includes the completion of all documentation, manuals, and training aides to be used in conjunction with the various systems. Project completion will occur when the network and documentation package has been successfully executed.

We intend to execute this project by completing the following:

1. Maintain focus on the implementation of the approved LAN Vendor solution and ongoing support services, including but not limited to;

2. Project Management, serving as a local single point of contact for the Owner/Operator ( Trifecta inc. )

3. Implementing the approved LSP solution including the installation of all equipment, configuration, integration, and testing.

4. Obtain all onboarding documents from network vendors specifying network requirements for IPTV system, Security system, Phone system, Business Center, Guest Services System, and Point of Sale System.

5. Perform a site survey to determine strategic location of equipment deployment for maximum coverage and reliability.

6. Utilize the LAN Vendor as to test and ensure all vendor equipment communicates effectively on the network observing high network security standards and routing protocols.

7. Obtain a contract for 3 – 5 years for ongoing customer support utilizing Helpdesk Services, a Remote Call Center, a Remote Network Operations Center ( NOC ), and arranging onsite support as necessary to maintain network integrity.

8. Obtain all network drawings, applicable licenses & permits, equipment specifications, port mapping/ identification information, training documentation, and warranty documentation to ensure Speakeasy staff is able to effectively identify and support equipment at the hotel.

Project Deliverables

There are 4 tangible services being provided from this network installation project. Each service is being installed by a separate vendor. Each vendor will provide a project lead or small projects manager to coordinate their installation phase provide daily updates to the Project Manager ( Timothy Ross ) for this install. Upon the successful completion of this phase the Speakeasy Hotel will have a fully functional communications, video, and LAN network meeting the needs for the hotel administrative staff and hotel guests including IPTV, Phones, computers, POS, guest tracking services, security system, billing system, printing services, and internet access.

Vendor 1 - Network LAN Vendor will provide proactive network monitoring services ( Public IP Required ) – equipment will include all necessary routers/switches/servers/wireless equipment/mounting racks, televisions, set top boxes for Guest TV system, and all applicable LAN design documentation, Bill of Material, Wireless Site Surveys, and training documentation.

Vendor 2 - The Customer Solutions vendor will provide all administrative office equipment including printers/computers/monitors/software and applicable equipment for guest billing and tracking services including equipment associated with food and beverage ordering as well as equipment necessary to set up a Guest Business service center that will be connected and monitored by Vendor 1 network Vendor – equipment will include 3 computers, printer, and remote printing services.

Vendor 3 – Will provide all associated security equipment including camera’s, servers, monitors, documentation, and applicable software and recording equipment to maximize guest security and safety.

Vendor 4 – Will provide all equipment and software associated with establishing communication via guest phones and administration offices and meet all criteria associated with meeting hotel life safety requirements – equipment will include PBX/Servers/phones and all associated software with remote monitoring capability ( Public IP Required )

Project Objectives

Cost

The total amount of funds budgeted for the network installation is $500,000. This does not include the monthly expenses the Speakeasy hotel will incur for the proactive network monitoring service or funds required to maintain monthly internet service with the ISP. This value is a budget estimate of the equipment materials and labor. A contingency factor of 5% was used on equipment and material in anticipation of potential price increases or required network changes.

Objectives & Schedule:

1. To complete all tasks associated with the project and Milestones are met to effectively open the Speakeasy Hotel as scheduled as we work to expand our market presence in preparation of the upcoming vacation season.

2. Low voltage Contractor will - Test, certify, and terminate as necessary all network cabling to maximize network integrity and infrastructure. Contractor shall be responsible for providing all necessary patch cables for guestrooms, conference space and equipment rooms. Vendor will be responsible for patching the switch ports to the patch panel.

3. Vendor 1 will Install all network associated equipment to establish essential communications and services to ensure hotel staff, hotel equipment, and vendor equipment are fully operational to maximize the health, comfort, and safety of hotel guests.

4. Vendor 2 - will install, configure, establish network communications, test, train hotel staff, and aide in the Grand opening to ensure all critical hotel operational systems are on line and processing per operational guidelines.

5. Vendor 3 will install, configure, establish network communications, test, train hotel security and engineering staff on equipment deployment, basic troubleshooting, and system operations in accordance with the security system being deployed to help ensure safety of hotel guests and staff.

6. Vendor 4 will install, configure, establish network communications, test, and train hotel engineering staff on basic system operation and deployment to effectively establish phone communications throughout the hotel.

7. Vendor 1 will provide all necessary warranty documentation, network diagrams, equipment specifications, and configurations as well as provide 3 years of “Proactive Network Monitoring” of network equipment.

8. Owners – Will approve the network design and network specifications provided by Vendor 1in a timely fashion to allow all equipment to be ordered in time to meet all milestones.

9. Owners – Will pay a 30% deposit to all vendors per the contract guidelines in order for vendors to order required equipment and to begin work.

10. 3rd Party onboarding docs will be provided 16 weeks prior Grand Opening.

11. ISP WAN Router installation will be ordered and installed 4 weeks prior to grand opening.

12. VLAN and Network IP Scheme will be provided 6 weeks prior toGrand Opening.

13. List of ALL software applications requiring ISP interface will be provided 3 weeks prior to Grand Opening.

14. Port counts, equipment locations, and site survey will be finalized 12 weeks prior to Grand Opening.

15. Hotel Equipment deployment will be completed 3 weeks prior to Grand Opening.

16. Guest services including wireless network equipment be completed 3 weeks prior to Grand Opening.

17. Go Live testing will occur 1 week prior to Grand Opening. Hotel will be open for business for non-paying guests.

18. Billing and guest tracking interface and software will be operational 1 week prior to Go Live date.

19. Wireless and network testing will begin 1 week prior to Go Live date utilizing and documenting accordingly test results in accordance to the established test criteria..

20. Associate operations and training will begin 1 week prior to Go Live date.

21. System acceptance testing will begin 2 days prior to Grand Opening.

Project Assumptions

This statement of work is based on the following key assumptions. Any assumptions found to be invalid could have an effect on price or schedule and will be handled in accordance with the “Communication & Project Change Procedure”. The budget allows for slight variances in order to meet project deadlines. Project budget is expected to be high initially and market projections indicate a sustained return on investment after Grand Opening.

1. Vendors will provide services described in this Scope of Work Statement during Vendor’s normal business hours, 9:00 to 6:00 Monday thru Friday.

2. Vendors will not be responsible for any project delays.

3. LAN Vendor will provide a Service Level Agreement addressing any service interruptions caused by equipment failure.

4. ISP will provide a Service Level Agreement addressing any service interruptions caused by the Internet Vendor line or service outage.

5. The implementation of this project is based on the equipment list provided by each vendor associated with their system of responsibility and products associated with such equipment.

Project Constraints

· It may be difficult to free up the required internal staff without 24 hour notice.

· The timeline must be met to meet “Go Live” dates for Grand Opening.

· ISP services must be ordered with sufficient time to allow ISP provisioning.

· No new temporary hires are allowed with the exception of the PM.

Exclusions

· There will not be Internet access to the new system during this implementation project.

· RFID ( Radio Frequency Identification Device ) will not be a part of the network installation or utilized on the network.

· No used equipment will be authorized for this installation without prior consent and justification. If PM determines used equipment can or should be utilized said equipment must be refurbished and warrantied

Acceptance Criteria

Vendors will provide a property site completion list documenting that all of the required installation and migration tasks as listed in this SOW have been successfully completed, and will also complete the Acceptance Checklist.to be completed during the Test Phase. Vendors shall have fulfilled their obligations under the SOW when any of the following first occurs:

· Vendor accomplishes the Vendor tasks described under " Vendor Responsibilities"

· The Operator/Owner notifies Vendor, in writing, that further services are not required.

APPROVALS

Type Name

Signature

Date

Project Manager Approval:

Customer/Sponsor Approval: