Process Configuration
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process_configuration.docxIn some states, the process of issuing a motor vehicle operator license is similar to the serial process that diagrammed below. Each of the six operations is performed by a separate worker, so a total of six employees are needed to complete this task. Operations 1 – 4 are performed by clerks. However, operation 5 (photo) and Operation 6 (Issue License) must be performed by a trained photographer and a uniformed police officer, respectively. Operation 1 must be complete before any of the other operations can begin, and all other steps must be completed before Op 6 begins.
A. What is the maximum number of applications per hour that can be handled using the present configuration of the process? (1/2 pt)
Maximum applications/hr with current configuration = __________.
Op 1: Rev. Appl:
Clerk 1:
15 s/unit
240 units /hr
Op 2: Payment:
Clerk 2:
30 s/unit
120 units/hr
Op 3: Chk Viol:
Clerk 3:
60 s/unit
60 units/hr
Op 4: Eye Test :
Clerk 4:
40 s/unit
90 units/hr
Op 5: Photo
Photog:
20 s/unit
180 units/hr
Op 6: Issue Lic
Officer:
30 s/unit
120 units/hr
Op 1: Rev. Appl: Clerk 1: 15 s/unit 240 units /hr
Op 2: Payment: Clerk 2: 30 s/unit 120 units/hr
Op 3: Chk Viol: Clerk 3: 60 s/unit 60 units/hr
Op 4: Eye Test : Clerk 4: 40 s/unit 90 units/hr
Op 5: Photo Photog: 20 s/unit 180 units/hr
Op 6: Issue Lic Officer: 30 s/unit 120 units/hr
