Course Project.. I attached previous paper for guidance along with evaluaiton that is needed for this week

Student Name

Beetta Cottrell

Task Statement

(copy/paste all task statements here)

Knowledge

(cognitive skill)

Skill

(learned)

Ability

(competence)

1

Disseminate mail to appropriate employee

Knowledge of personal and departments

One year experience

Ability to read proficiency

2

Schedule appointments

Knowledge of calendar and outlook

One year experience

Ability schedule appointments

3

Corresponding

Proficient in word and excel

1 – 5 years’ experience in word and excel

Ability to correspond with income inquiries.

4

Answer incoming calls and route to the appropriate employee

Knowledge of phone systems

One year experience

Ability to use proper telephone ethic |

5

Greeting

Hospitality

One year experience in public greeting

Ability to meet, greet and manage front desk |

6

Filing of all employee files and incoming correspondence

Filing system

1 – 5 years’ experience in filing

Ability to file and retrieve files in currently filing system

7

8

1

One year experience in mail distribution

2

Minimum one year experience in scheduling.

3

1 – 5 years’ experience in word and excel

4

One year experience in answering phone systems

5

One year experience in front desk management

6

1 – 5 years’ general experience

7

8