·
Laggards
·
Whistle-blowers
·
Change agents
·
Free riders
2 Confusion in who reports to whom is a weakness of which one of the following organizational structures?
·
Bureaucracy
·
Matrix
·
Boundaryless
·
Virtual
3 A(n) __________ strategy emphasizes the introduction of major new products and services.
·
organic
·
cost-minimization
·
innovation
·
mechanistic
4 Strategy of differentiation consists of which of the following?
·
Price, support, design
·
Sourcing strategies, processing strategies, delivering strategies
·
Upstream business strategy, midstream business strategy, downstream business strategy
·
Cost leadership, differentiation, cost focus
5 ________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.
·
Organizational development
·
Operant conditioning
·
Organizational polarization
·
Organizational restructuring
5 ________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.
·
Organizational development
·
Operant conditioning
·
Organizational polarization
·
Organizational restructuring
6 Which of the following factors is least likely to have an impact on organizational structure?
·
Strategy
·
Technology
·
Size
·
Location
7 Decision making within which one of the following organizational structures follows a strict chain of command?
·
Virtual
·
Bureaucracy
·
Matrix
·
Boundaryless
8 Which of the following is least likely to realize a competitive advantage for an organization?
·
Superior skills
·
Superior resources
·
Superior strategy
·
Superior position
9 It is easiest for management to deal with resistance when it is
·
passive
·
overt
·
implicit
·
deferred
10 Which of the following is the last step in Kotter’s eight-step plan for implementing change?
·
Establish a sense of urgency by creating a compelling reason for why change is needed.
·
Communicate the vision throughout the organization.
·
Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.
·
Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
11 Sometimes, businesses find it necessary to reconceive their core business. Which of the following would be the least effective strategy for doing so?
·
Business recombination
·
Core relocation
·
Business redefinition
·
Business customization
12 Which of the following statements is true regarding innovation?
·
Interunit communication is low in innovative organizations.
·
Organic structures negatively influence innovation.
·
Innovation is nurtured when there is an abundance of resources.
·
Innovative organizations reward both successes and failures.
13 Entering into various types of business ventures outside of the realm of an organization’s usual type of business is an example of a ________ strategy.
·
chain integration
·
diversification
·
customizing
·
Undifferentiating
14 Which of the following is an example of an individual source of resistance to change?
·
Product orientation
·
Employee orientation
·
Structural inertia
·
Fear of the unknown
15 Culture is most likely to be a liability when
·
the organization’s environment is dynamic
·
the organization scores low on the degree of formalization
·
the organization is highly centralized
·
the organization’s management is highly efficient
16 A(n) ________ organization is an organization that takes on a life of its own, apart from its founders and members, and is valued for itself and not for the goods or services it produces.
·
centralized
·
matrix
·
virtual
·
institutionalized
17 Which of the following is least likely to lend to a simple organizational structure?
·
Little departmentalization
·
Formalized rules and regulations
·
Centralized authority
·
Wide span of control
18 Which of the following is the first step in Kotter’s eight-step plan for implementing change?
·
Form a coalition with enough power to lead change.
·
Create a new vision to direct the change and strategies for achieving the vision.
·
Plan for, create, and reward short-term “wins” that move the organization toward the new vision.
·
Establish a sense of urgency by creating a compelling reason for why change is needed.
19 Idea champions display characteristics associated with _________ leadership.
·
narcissistic
·
laissez-faire
·
autocratic
·
transformational
20 Which of the following is typically a characteristic of the mechanistic model of organization?
·
Rigid departmentalization
·
Wide span of controls
·
Decentralized management
·
Low formalization
21 Which of the following statements is true regarding the functions of culture in an organization?
·
It hinders the generation of commitment to something larger than individual self-interest among employees.
·
It reduces the stability of the organizational system.
·
It conveys a sense of identity for organization members.
·
It does not affect employees’ attitudes and behavior.
22 The deemphasizing of hierarchical authority and control in organizational development is referred to as
·
vertical blending
·
horizontal integration
·
trust and support
·
power equalization
23 Which of the following resistances to change is implicit?
·
Increased error
·
Strike
·
Complaint
·
Resignation
24 The focus of a single segmentation within a scope strategy is known as a _______ strategy.
·
customizing
·
unsegmentation
·
segmentation
·
Niche
25 Which of the following actions can extinguish risk taking and innovation?
·
Long tenure in management
·
Rewarding for the absence of failures rather than for the presence of success
·
Encouraging experimentation
·
Using organic organizational structures
cadvad
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