7.5 paerto chart

m7_activity_7.5_pareto_chart_template_student.xls

Sheet1

Module 7 Actity 7.5 Pareto Chart
Customer Complaints	Frequency/Week	%	Cumulative %
Service rep cannot answer customer’s questions	72	34%	34%
Customer is on hold too long	45	21%	55%
Service rep does not follow through as promised	35	17%	72%
Customer gets transferred to wrong area or cut off	59	28%	100%
Total	211

Page &P