Operations Mgmt Homework Help see attached

Your response should be at least 200 words in length. All sources used must be referenced

1. What is service quality and how can planning, control, and improvement of quality be accomplished through the quality cycle?

2. What is one of the major approaches and the requirements to ensure quality? What are the categories of quality evaluated to receive the Baldrige award? Your response should be at least 75 words in length. All sources used, must be referenced; paraphrased and quoted material must have accompanying citations.

3. What is the importance of cross-training, rewarding and engaging workers, and the guarantee of quality? Your response should be at least 200 words in length. All sources used must be referenced; paraphrased and quoted material must have accompanying citations.

4. What are the five tenets of lean that allow for efficient customer value, and how do they affect the lean system and master schedule? Your response should be at least 200 words in length. All sources used must be referenced paraphrased and quoted material must have accompanying citations.