Ops Mgmt Assign. 4

1. Customer contact varies from high to low. What difference does the degree of customer contact make in providing customer service? Provide some examples of the different degrees of customer service and what types of employee skills are required to provide the best quality of service at that contact level.

2. What are the principles to follow when creating a flowchart, and why should it be easy to understand?

3. What is the purpose for creating a service-product bundle, and what are the elements that complete it? Provide an example of a service-product bundle and what services and products relate to each of the elements.