Total Quality Management help.

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1. (TCO 9) In the implementation of kaizen, the principle asset is considered to be _____. (Points : 2)

       technology        automation        financial investment        people

2. (TCO 9) Long-term remedial action for a process (Poka-Yoke) is the responsibility of _____. (Points : 2)

       the workers        management        engineers        the maintenance staff

3. (TCO 9) A graphical representation of a process sequence is known as which of the following? (Points : 2)

       An Ishikawa diagram        A Pareto chart        A flowchart or Process Map        A control chart

4. (TCO 9) Which of the following is true? (Points : 2)

       Process improvement is more efficiently undertaken within one organizational function.        Process improvement does not affect traditional organizational structures.        Process improvement projects generally cut across traditional organizational functions.        Process improvement is an operational decision, not a strategic decision.

5. (TCO 9) In the context of process management, _____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance, whereas _____ implies enhancing performance. (Points : 2)

       performance, innovation        control, improvement        inspection, anticipation        standardization, customization

6. (TCO 10) _____ is a measurement that is not a direct or exclusive measure of performance. (Points : 2)

       Information        An indicator        A scorecard        A dashboard

7. (TCO 10) A set of financial, market, operational, and employee performance measures for management review and use is an example of which of the following? (Points : 2)

       An enterprise resource plan        An interlinking model        A data mine        A balanced scorecard

8. (TCO 10) Perceived value is an example of which one of the following measures? (Points : 2)

       Customer-focused measure        Service measure        Market measure        Social responsibility measure

9. (TCO 10) An advantage of cost of quality measures is that management receives a report in which the unit of analysis is _____. (Points : 2)

       errors        defects        dollars        lost sales

10. (TCO 10) Because of the negative connotation of "defect" and its potential implication in liability suits, the term _____ has become widely accepted. (Points : 2)

       nonconformity        problem        error        complication

1. (TCO 9) Match the following: (Points : 10)

Potential Matches:

1 : Flexibility and short cycles times

2 : Important to staying competitive

3 : The time it takes to complete one cycle of an activity

4 : Continuous improvement philosophy

5 : Discontinuous change

    Answer

     : Process improvement

     : Kaizen

     : Cycle time

     : Agility

     : Breakthrough improvement

2. (TCO 10) What is activity-based costing?

3. (TCO 10) What are three of the five purposes of a performance measurement system?

4. (TCO 10) What three observations were made by Osborne and Gaebler concerning data?

5. (TCO 9) Both Juran and Deming advocated ongoing product development. In fact, Deming's introductory lecture to Japanese managers in 1950 contrasted the old way of product design-design it, make it, and try to sell it-with a new way. List three items in Deming's way. (Points : 5)

6. (TCO 9) Briefly describe mass customization. (Points : 5)

7. (TCO 9) Briefly describe breakthrough quality improvement. (Points : 5)