The primary activities in value chain include:
Inbound logistics of handling and stocking raw materials including linen, bathroom supplies, carpeting, wall paint, decorations, lamps, furniture, etc.
Operations- assembling and putting together the materials and employees to work towards the purpose of serving and accommodating customers, divide the hotel into departments with managers who report to a general manager, who reports to owners, franchisors, and corporate offices.
Outbound logistics: Include day-to-day upkeep of the hotel rooms and public areas
including reception, concierge, bellmen and valet crew. Maintenance, preventative maintenance, construction and emergency systems, reservations, catering, banquet bookings, marketing, quality and availability of all food and beverage outlets, banquet and catering operations, room service, bars, kitchens, menus, food ordering, security, etc.
Marketing and sales: Advertising, promotion, and pricing
Service: guests are settled in their booked accommodations, room rates and incidental (extra) charges are posted, restaurant waiters and cooks, front desk receptionists, butlers, cleaning crew, etc.
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