Business Metrics
david1962
module_6_readings.docxModule 6 Readings and Assignments
Complete the following readings early in the module:
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There are pros and cons to using KPIs and the balanced scorecard approach. In addition, the right metrics and management adoption or acceptance is critical. At the ABC eLearning Company, they had the right combination of metrics and management acceptance. In addition, they offered quarterly incentives for performance scores of nine or better. Keep the example of ABC eLearning in mind when you explore the company you are auditing. It will be important to understand what business metrics are being used to assess performance and how management and leadership describes and focuses on these in daily business. The key question you will need to ask is: do the metrics tie directly back to the organization’s goals and specific strategie
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Required Readings
· Becher, J. D. (2005). Operational alignment: Bridging the gap between strategy and execution.Business Performance Management Magazine, 3(1), 11. (ProQuest Document ID: 218383095) http://search.proquest.com.libproxy.edmc.edu/docview/218383095?accountid=34899
· Kaplan, R. S., & Norton, D. P. (2007). Using the balanced scorecard as a strategic management system. Harvard Business Review, 85(7/8), 150–161. (ProQuest Document ID: 227841808) http://search.proquest.com.libproxy.edmc.edu/docview/227841808?accountid=34899
· Zagotta, R., & Robinson, D. (2002). Keys to successful strategy execution. The Journal of Business Strategy, 23(1), 30–34. (ProQuest Document ID: 202724421) http://search.proquest.com.libproxy.edmc.edu/docview/202724421?accountid=34899
