scan of external environ

Rajiv Pandey

Argosy University

Solution to Organizational Challenge: A Capstone Experience | B6028-P

Dr. James Marion

01/11/2013

I am a consultant for is Federal Reserve Bank of New York AKA The Fed. The fed that basically prints the money and regulates the market whether in a good way or bad way I will leave it up to you. I am just a puppet consultant so I do not have any say in it. My basic role at the fed is to update or replace user’s computers as its being moved from windows xp to windows 7 platform. My role in it is I have to build new and updated machine and give it to users and make sure that their old data is successfully transferred to the new machine.

The main problem within the bank is the organization problem; basically the left hand does not talk to the right hand and vice versa. When we have to deploy machines and people are scheduled to be at their desk they are not there. But we do not find that out until we call the users 10-20 minutes before the actual appointment. The main thing is there are too many bosses and every one does not listen to IT professionals. People do what they seem is right and keep rescheduling their appointments or keep canceling and making it impossible to finish the project on time. In a way it is good for the consulting company because the contract might get extended if the work is not finished on time. But on the other hand the contract company might get replaced because they did not finish the job on time. So the problem is not just one person or one organization it's multiple things and multiple problems that we as consultants face while working at the Fed and replacing their pc, laptops, and mobile devices. My immediate lead have had several problems because whenever he gets a call from upper management to get something going he has no option to say no as he is a consultant. Keep in mind this project has been going on for 2 years and there has been there managers before my current one who has been replaced by the fed so the pressure is like mount Everest on him. He has gone to ER three times straight from work. So he is not in the best of shape to handle all this pressure. The main issue here is that there is a group called markets which basically deals with the stocks and bonds and trades and they basically are the money makers and what they say is the law of the land. So the strategic people did not do a good job of planning or responding to markets needs and wants in the planning stages and that is why I think it's a mess in the system. On one hand we have 3000 markets users that we have to deploy and on the other hand there are 2000 other groups like communications, statistics, and legal departments that we need to deploy machines to. The best strategy should have been to deploy the small groups first one by one and then have all the resources allocated to deploy markets group all at once. But now we only have 3 dedicated people for markets and 5 people dedicated to other groups. But when one person or two person calls in sick that are scheduled to deploy machine the whole day my manager starts going crazy as to how he will deploy the machines that are scheduled with the limited resources. So they come up with a temporary solution to just built all the machines first and deploy them at a later time. Problem with that is encryption and user login is required to into the machine. And only few people have access to get into the machines and when they are out we have to use a central point of contact to get into machine and just authentication with them takes 30 minutes before they can let anyone in the machine. This wastes time and money of the fed and consulting company as there is double work involved.