Fundamentals of Management & Marketing

The primary purpose of the management process is to:

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Achieving organizational goals efficiently and effectively:

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Based on customer surveys, a manager recognizes that satisfaction is lower than expected. He then calls customers to uncover the source of their dissatisfaction. This represents which function of management?

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How do top managers spend most of their time?

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Dale is Superintendent of Dexter High School. His job requirements are not associated with any particular management specialty. Dale would be working in what functional area?

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__________ skills are needed for specialized tasks within the organization.

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Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?

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The ability to prioritize work, to work efficiently and to delegate appropriately is a(n) __________ skill.

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The classical management perspective consists of:

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The profits or losses generated by a firm are examples of which aspect of systems theory?

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The __________ environment of a business that manufactures top-of-the-line cabinets includes computer-assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets.

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BMW and Mercedes are best described as:

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Which of the following is part of the internal environment of organizations?

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An organization's obligation to protect and enhance the society in which it operates is called:

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Clothing made in Sri Lanka and sold in the U.S. is an example of:

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When Honda is allowed to import only 425,000 automobiles into the United States each year by the U.S. government, this is an example of a(n):

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Which of the following represents an economic community?

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U S cola producers voluntarily limit the number of beverages that they export to India each year. This is an example of:

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France charges taxes on American fruits and vegetables that are sold in France. This is:

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General Mills and Nestlé established Cereal Partners Worldwide to better compete with Kellogg in Europe. This is an example of:

Goals set with and by lower-level managers are called:

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When Proctor and Gamble compares its capabilities against competitors to find out whether the firm possesses any unique strengths, the firm is determining:

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Strategic goals are set by:

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Which of the following outlines the organization's purpose, assumptions, values, and direction?

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The component of strategy that indicates how the organization intends to allocate resources is:

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Coca-Cola's success in global marketing is the result of its distribution system and its marketing communications, which are two of the company's:

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There are a lot of companies that make decorative items for the home. Franklin Mint makes decorative gift items that it sells as collectibles. For instance, each decorator plate that it markets is given a number, and only a finite quantity of each plate is manufactured. By use of a(n) __________ strategy, Franklin Mint distinguishes itself from other companies that make decorative items for the home.

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__________ is a useful framework for managers to use as they plot business strategy over time.

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Tide laundry detergent, manufactured by Proctor & Gamble, is the number-one selling detergent in the United States, although sales volume has been flat for years. In the U.S., in what stage of the product life is Tide laundry detergent?

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Which of the following is an advantage of unrelated diversification?

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Decisions by managers of Time Warner to sell off Warner Music Group's DVD and CD manufacturing, printing, packaging, physical distribution, and merchandising business was an example of a(n) __________ decision.

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“Decision making under risk” means the decision maker:

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Bar code scanning computers at checkout have greatly simplified the inventory __________ decisions.

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Suppose that a bank manager is trying to decrease turnover of his employees. He wants to develop as many possible courses of action as he can. At what stage of the rational decision-making process is this bank manager?

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In the classical decision-making model, “optimization” means:

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When a plant manager is attempting to find a site for a new plant and selects the first site that he finds that meets the basic requirements for price, utilities, and transportation, which decision-making strategy is this plant manager utilizing?

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One advantage of group decision making is:

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A very strong-willed manager, when involved in a group decision, is often able to persuade the rest of the group to do what works best for him. Which disadvantage of group decision making is this group experiencing?

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When a plant manager who is trying to reduce turnover of production workers notices that turnover has decreased by 10 percent four months after he instituted a new training program, at which step in the rational decision-making process is this manager?

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Bounded rationality is assumed in:

The starting point for all job design activities is determining the level of desired job:

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An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job:

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Which of the following alternatives to specialization gives individual workers more to do and keeps each worker on the same job all the time without giving more authority over and responsibility for the work?

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According to the job characteristics approach, when task significance is high, workers:

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Dell Computer Corporation sells virtually the same personal computers through any one of its three divisions: Personal, Business, and Education. This represents which type of departmentalization?

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__________ is defined as clear and distinct lines of authority among all positions in an organization.

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A wide span of management results in:

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An organization where power and control are kept at the top levels of management is:

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The process of linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals is called:

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Which of the following is characteristic of the U-form design?

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According to the Lewin model, the first step in change is called __________; in this step, individuals who will be affected by the impending change must be led to recognize why the impending change is necessary.

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The manager's role as monitor is essential to which step in the comprehensive approach to change?

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Studies of the organization change process found that participation:

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In most change situations there are factors that will make the job of change more difficult and others that seem to ease the change process. The process by which the manager identifies and then eliminates as many of the forces against change as possible is called:

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When organizational change involves planned alteration of the work processes or work activities the change primarily involves the area of: Â

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Reengineering is needed when an organization:

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When organization development consultants observe the communication patterns and methods of cooperation and conflict resolution in an organization they are using the intervention technique called:

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The first stage of the organizational innovation process is:

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When a large business attempts to revitalize its entrepreneurial spirit through the employment of creative individuals, this is called:

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A(n) __________ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously.

Those activities directed at attracting, developing, and maintaining an effective workforce are called:

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If an organization refuses to hire women as welders, this is an example of:

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If an organization uses an employment test that whites pass at a higher rate than African Americans, this is an example of:

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The Age Discrimination in Employment Act forbids discrimination against workers above which of the following ages?

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Which of the following requires that women and men be paid the same amount for doing the same jobs, assuming their qualifications and experience are equal?

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The systematic collection and recording of information about jobs in the organization is known as:

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Forecasting personnel needs and availability and setting up programs to match the two are the specific parts of human resource:

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Which of the following would probably have the highest content validity?

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Scrap rate, dollar volume of sales, and number of claims processed are all examples of:

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When a manager is evaluated by his or her superiors, peers, and subordinates, this is known as:

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In human resource management terminology, the incentive pay an employee receives is referred to as:

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The major difference between wages and salary is:

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The term that refers to a company's wages in comparison with those of other companies is:

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An organization is considered diverse when:

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A cafeteria benefits plan consists of:

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Which of the following is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship?

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The means by which a labor agreement is enforced is the:

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Spouses of military members used to complain they could not find jobs because they moved every three years with the military. But with the increased demand for __________ some organizations value the ability to make a relatively short-term commitment by hiring them.

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The process of determining the relative value of jobs within the organization is known as:

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Parking lot attendants for a major corporation earn less than executive vice presidents at the same corporation. This is an example of:

If you accept a position with an organization that promises you advancement opportunities, the organization is providing:

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A person's range of interests is captured in the personality trait of:

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A supervisor who experiments with new ideas, takes a chance with new products, and leads his or her department in new directions has high:

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If you admire your CEO but find out there were questionable accounting practices under his watch, you might blame only the CFO because of:

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The extent to which others in the same situation behave in the same way is known as:

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Which of the following statements BEST describes the general relationship between stress and performance?

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__________ thinking allows people to see similarities between situations or events.

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Unions usually bargain for retirement packages and good medical plans. Recently they have negotiated for advance notice of plant closings. What need level from Maslow's hierarchy do these demands represent?

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The theory that assumes that people make choices from among alternative plans of behavior based on their perceptions of the relationship between a given behavior and desired outcomes is __________ theory.

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What is the most important idea for managers to remember from equity theory?

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Sexual harassment policies and laws spell out the consequences for violation of the rules. What kind of reinforcement procedure is this?

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Which of the following reinforcement schedules offers a worker the least incentive to do good work?

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If a credit-card company that hires telemarketers to call prospective customers to try to sell them on a new credit card gives these telemarketers a $2.00 bonus for every fourth application the company receives from their phone solicitation this is an example of which type of reinforcement schedule?

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Which of the following programs applies the concepts of reinforcement theory?

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A supervisor's use of coercion also involves the:

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What approach to identifying a leader are you using if you vote for a politician based on his or her communication skills, intelligence, education, and assertiveness?

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Which of the following is a situational leadership model?

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__________ leadership is a contemporary perspective that focuses on a leader's personality and ability to inspire loyalty and enthusiasm.

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As more companies become multinational corporations the need for __________ leadership has increased.

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In deciding which Vroom decision tree to use, the leader must consider __________ and the significance of the decision.

Sales forecasting, economic forecasting, and environmental analysis are examples of the control of:

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Equipment control is an important aspect of which area of control?

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When classifying controls on the basis of the resources involved, we find that one class of resources is related to the control of all other resource classes as well. Which resource class overlaps all other classes?

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A company that carefully evaluates job applicants is using __________ control.

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What type of control is exercised when assembly line workers check their work as they assemble the components?

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Which of the following is a characteristic of screening controls?

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Which of the following financial documents shows a listing of all the organization's assets and liabilities at a given point in time?

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The ratios that assess the ease with which the assets of the organization can be converted into cash are:

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The purpose of bureaucratic control is to:

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Organizations make the decision to have a centralized or decentralized international control system when they are addressing issues of __________ control.

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An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as a(n) __________ company.

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Which of the following decisions is likely to be the decision starting point occurring before the other decisions?