Delivery of Oral Presentation (female voice)
huton_
engl211-1203b-17_p2ip.hutson.connie.09.03.2012.pptxENGL211-1203B-17 P2IP Colorado Technical University Connie Hutson 3 September 2012
Communications
The impact and importance of effective communication in an organization is one that cannot go unmentioned. This presentation seeks to discuss cross-cultural communication and some of the communication problems in companies.
Thesis
Communication has always being vital to the progress of any firm, therefore, communication problems need to be addressed as soon as they come up in order to ensure company progress.
Communication is important to any organization
Effective communication helps firms to achieve their goals faster and with much ease
Business managers have the responsibility of identifying communication needs, and strategizing on how to improve the communication between all relevant stakeholders
Introduction
Effective communication is important for the success of any business. According to statistical reports from Forbes, the corporate with the best communication tools achieve their objectives easily as compared to businesses with poor communication. Consequently, the aim of this presentation is to help business managers to understand the usage of effective communication tools to improve communication to all the stakeholders in the organizations. Although the basic responsibility of a business manager is to motivate the employees to give out their potential, this cannot be achieved without effective communication. It is therefore the responsibility of a business manager to identify the communication needs and provide effective strategies aimed at improving communication between the stakeholders. Therefore, business managers should understand that communication is significant since it helps in delegation of the basic management functions.
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Failure of delegation of duties
Lack of a common code of conduct
Lack of an effective channel of communication
Lack of adequate information technology systems (Gopal, 2009).
strategies and ways to improve cross cultural communication
Usage of modern technology and particularly the internet. For example, through use of Facebook and Twitter
Use of video conferencing to promote communication among people of different cultures (Lussier, 2012).
Understanding cultural diversity. This entails tolerating and accepting people from other diverse cultures
Promoting cultural awareness among people
Demanding for people to be culturally tolerant in the workplace (Smith, 2002).
Communication problems in firms
Communication Problems in My Company
There are several communication problems that have been identified in my company. Failure of delegation of duties is one of the main communication barriers for any business. Every employee expects the management to provide sufficient information for the kind of business that they are supposed to work. Lack of a common code of conduct also prevents the organization from having a common language that can be used to delegate duties to the employees. When a duty has been delegated by the top management, it is difficult for the company to develop a channel in which the message can be delivered. Effective communication enhances business performance and productivity. The company does not have an effective channel of communication that can be used to address imminent problems that have arisen in the company. Moreover, the company lacks adequate information technology systems that can be used to send urgent messages (Gopal, 2009).
Cross cultural communications
There are many strategies and ways that can be used to improve cross cultural communication among two different people. The new norm of cross-cultural communication has been enhanced through the usage of modern technology and particularly the internet. Today communication has been made electronic. This is due to the emergence of modern trends of communication such as the usage of social platforms such as the Facebook and twitter. Developers of information technology have also introduced platforms of communicating to different people at the same period of time such as the video conferencing that promotes communication across people of different cultures. Electronic media is essential for cross-cultural communication. This is because people can communicate despite their geographical boundaries (Lussier, 2012).
Understanding of cultural diversity is also another way of promoting cross-cultural communication. Every workplace consists of people from different cultural backgrounds. It is thus essential to increase tolerance of different people despite their language backgrounds. Awareness should also be developed from people of different cultures. This means providing respect of people from one culture to the other. This increases cultural awareness for people of different cultures thus improving acceptance of cultures. Cultural tolerance should be demanded so as to increase cohesiveness and cultural integration in the workplace (Smith, 2002).
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The commonly used non verbal cues include; posture, gestures, facial expressions, eye contact and appearance
Physical appearance is a nonverbal cue used to judge the confidence of a person.
Eye contact improves engagement in people and tunes them into their communication with each other
Facial expressions often portray emotions
Managers need to understand the power of non verbal cues
Managers also need to align non verbal cues with verbal communication in order to be effective
Universal non verbal cues should be used to promote understanding by people of all cultures
Use of non-verbal communication
Using nonverbal communication effectively
Non-verbal cues speak louder than even a manager speaks in a business. Some of the commonly used nonverbal communication includes; eye contact, posture, gestures, facial expressions and appearance. In business setting, physical appearance is one of the nonverbal cues that are used to judge the confidence of a person. The first appearance of an individual often sets the tonality of the interaction between people. Moreover, eye contact is another nonverbal cue that is used in communication with a person. It improves engagement in people and tunes them into their communication with each other. Facial expressions are also used to show emotions such as when a manager is delegating an important duty to the employees. Emotions can be used to show stress over a particular matter or concern. It is important for business managers to understand that all forms of nonverbal communication work together with verbal communication. For this reason, the business managers should ensure that the two forms of communication work together. People from different cultural backgrounds take different forms of communication in different ways. With this in mind, the business managers should employ nonverbal techniques that are universal to all people (Guffey & Loewy, 2010).
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Communication has always being vital to the progress of any firm, therefore, communication problems need to be addressed as soon as they come up in order to ensure company progress.
Without communication, all the functional areas of a firm can be ineffective
Essential communication tools need to be adopted by managers in order to boost understanding by people of diverse cultures and to increase general motivation in the workplace. To achieve this, problems in communication must be identified and strategies to deal with them structured.
Verbal and non verbal cues should also be used wisely by managers to promote effective communication if the firm.
In order to know whether communication is effective in your firm, ask yourself this simple question; How long does it take for you to know of a scheduled meeting?
Conclusion
Conclusion
In summation, effective communication is essential in business because it helps in performance of basic responsibilities. Basically, communication is the foundation of all management functions. Managers should adopt essential communication tools so as to provide information to members of their specific organizations and increase general motivation in the workplace. This can be achieved through identification of the communication problems and providing eminent solutions to solve the identified problems. Moreover, managers should also adopt effective use of verbal and non-verbal means so as to increase communication with the stakeholders. This would help to improve performance and productivity of the business.
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Gopal, N. (2009). Business communication. New Delhi: New Age International
Guffey, M. E., & Loewy, D. (2010). Essentials of business communication. Mason, OH: South-Western Cengage Learning
Lussier, R. N. (2012). Management Fundamentals: Concepts, Applications, Skill Development Mason. Ohio: Southwestern
Smith, J. C. (2002). Stress Management: A Comprehensive Handbook of Techniques and Strategies. New York: Springer Publishers
References
References
Gopal, N. (2009). Business communication. New Delhi: New Age International
Guffey, M. E., & Loewy, D. (2010). Essentials of business communication. Mason, OH: South-Western Cengage Learning
Lussier, R. N. (2012). Management Fundamentals: Concepts, Applications, Skill Development Mason. Ohio: Southwestern
Smith, J. C. (2002). Stress Management: A Comprehensive Handbook of Techniques and Strategies. New York: Springer Publishers
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