FOR PULA BINANI - Business
Associate Level Material
Appendix D
E-mail Etiquette
Read the following e-mails. For each e-mail:
· Describe any content and formatting errors found.
· Determine if the content is appropriate for a workplace setting. If it is, explain why. If not, identify the errors made and rewrite the e-mail, to be appropriate.
|
E-mail One To: Tom Subject line: Talent Reallocation Tom, This e-mail is in reference to the two employees who are going to be terminated Friday. We have determined that they are Nicole Stone and Lorenzo Torres. As we discussed yesterday, their performances are not on par with those of other employees in the accounting department; interventions with these employees have not been successful in helping them improve their performance. Let’s plan to meet with them individually in the conference room between 3:00 and 4:00 p.m. Thanks, Andrea |
|
Responses to questions 1 and 2. There is no content and formatting error found in the email. The content is appropriate for a workplace setting where it is being discussed about helping two of the employees whose performance is not at par and who are going to get terminated on Friday. The email etiquettes in this email is that they are brief and to the point. It does not contain any spelling or grammatical errors.
|
|
Rewrite e-mail if necessary E-mail One To: Subject line:
|
|
E-mail Two To: Manager Subject line: doc u wanted Dear Manager, Attached to this e-mail is the doc you wanted with the info on that lake project. I hope everything in it is str8 and the way U want it!!!! BTW, did you see Last Comic Standing last night? I was totally ROFL at the bald dude!! :-} B Cool, Employee X
|
|
Responses to questions 1 and 2 There are a number of errors found in the email. The content is not correct to a certain extent for a workplace setting. The errors includes; there are a lot of short forms used which is not a good email etiquette, the language is informal, the subject line as well as the grammar is not appropriate. The greeting at the end is also not acceptable as good email etiquette. The use of symbols, signs, and slang certain abbreviations are unprofessional.
|
|
Rewriting the email: To: Manager Subject Line: Required Documents Dear Sir, Please find attached to this e-mail, the documents required by you on information on the lake project. I hope everything is to the point and the way you wanted it to be. I hope this shall suffice you. Regards, Employee X
|
|
E-mail Three To: Cubicle Neighbor Subject line: COURTESY Dear Cubicle Neighbor, I really do not appreciate it when you talk loudly on the phone. It is hard for me to think straight and get my work done. YOU ARE NOT MORE IMPORTANT THAN ANYONE ELSE AROUND HERE!!!!! You should be more considerate of the fact that we are in an open workspace. THANKS for what I assume will be an improvement that is NEEDED. Your neighbor
|
|
Responses to questions 1 and 2 There is no error in the formatting. But being in a workplace setting, the language should be polite as well the use of capital letters is not required within a sentence structure is a sign of yelling. It does not signify good email etiquette. Apart from that there is no grammatical mistakes found.
|
|
Rewriting the email: To: Cubicle Neighbor Subject Line: Courtesy Dear Cubicle Neighbor, I do not really appreciate it when you talk loudly on the phone. It is hard for me to think straight and get my work done. There are other people also as important as you are. You should be more considerate of the fact that we are in an open workspace. Thanking you and assuming that there will be the improvement which is required. Your neighbor
|
|
E-mail Four To: All company employees Subject line: URGENT—Your reply needed TODAY Employees, About 25% of you have not let me know whether or not you plan to attend the company cookout Saturday. We have to provide the caterer with a final number TODAY, so I need those of you who have not let me know to e-mail me ASAP and tell me if you are coming and how many family members you are bringing. This is urgent, so please don’t delay in responding. Thanks, Carol Director
|
|
Responses to questions 1 and 2 There is no content and formatting error found. The email is brief and to the point, where the director is asking the employees to provide him the required detail. The use of capital letter words are justified as it is used to state the importance and urgency of the required information. Apart from that the content and grammar is also appropriate.
|
|
Rewrite e-mail if necessary E-mail Four To: Subject line:
|
|
|
XCOM 285 |