Write a reflective writing based on the attached documents.

Construction’s for Specific Situations

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Review the next three slides for some specific constructions of delivering bad news.

1

When you have a reason the audience will accept, give the reason before the refusal.

Then give the negative information

Present an alternative

End positive

Downplay the emotion. Neutral tone.

Organization: Negative message to clients/customers

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2

Define the problem.

Tell how it happened.

Describe the options for fixing it.

Recommend a solution & ask for action.

Downplay the emotion. Neutral tone.

Organization: Negative to superiors

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3

Describe the problem.

Present an alternative.

As for input or action.

Downplay the emotion. Neutral tone.

Organization: Negative messages to peers and subordinates

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This is the more challenging situation – working in a peer relationship. It’s easier when hierarchy exists.

4

Delivering Sensitive and Negative News