TQM
Prob10-1
| Problem 10-1 | |||||||||||||||||||||||||||||||
| Twenty First Century Laundry | |||||||||||||||||||||||||||||||
| Descriptive Statistics | |||||||||||||||||||||||||||||||
| 69 | 3 | 1 | 72 | 93 | 3 | 80 | 6 | 5 | 36 | ||||||||||||||||||||||
| 42 | 2 | 64 | 44 | 15 | 77 | 49 | 85 | 82 | 102 | ||||||||||||||||||||||
| 28 | 70 | 41 | 30 | 25 | 45 | 31 | 49 | 49 | 49 | ||||||||||||||||||||||
| 13 | 42 | 27 | 13 | 45 | 31 | 14 | 34 | 32 | 39 | ||||||||||||||||||||||
| 19 | 29 | 12 | 19 | 30 | 14 | 21 | 14 | 14 | 52 | ||||||||||||||||||||||
| 7 | 13 | 18 | 8 | 14 | 19 | 18 | 21 | 21 | 5 | ||||||||||||||||||||||
| 94 | 19 | 6 | 107 | 19 | 2 | 41 | 7 | 15 | 15 | ||||||||||||||||||||||
| 53 | 8 | 90 | 55 | 2 | 64 | 16 | 12 | 27 | 53 | ||||||||||||||||||||||
| 35 | 16 | 35 | 38 | 3 | 9 | 9 | 9 | 11 | 39 | ||||||||||||||||||||||
| 16 | 17 | 18 | 23 | 74 | 25 | 26 | 58 | 59 | 62 | ||||||||||||||||||||||
| 9 | 9 | 9 | 11 | ||||||||||||||||||||||||||||
| 58 | 59 | 62 | |||||||||||||||||||||||||||||
| 39 | |||||||||||||||||||||||||||||||
| 16 | 17 | 18 | 23 | 25 | 25 | 26 |
Prob10-2
| Problem 10-2 | |||||||||
| Rivervalley Labs | |||||||||
| Descriptive Statistics | |||||||||
| 2.5 | 3.9 | 3.8 | 4.9 | 3.6 | 3.5 | 2.9 | 3.8 | 2.1 | 1.9 |
| 4.9 | 4.4 | 3.6 | 4.0 | 2.6 | 4.0 | 2.4 | 4.1 | 3.4 | 3.0 |
| 3.6 | 3.9 | 2.5 | 4.2 | 3.1 | 4.1 | 5.0 | 1.7 | 3.3 | 4.5 |
| 4.3 | 3.1 | 4.0 | 2.6 | 5.0 | 3.7 | 3.0 | 4.3 | 3.8 | 4.0 |
| 1.9 | 2.7 | 3.6 | 4.4 | 2.0 | 4.5 | 4.1 | 4.7 | 2.6 | 4.6 |
| 3.4 | 3.5 | 4.0 | 3.5 | 4.3 | 3.7 | 3.6 | 3.2 | 2.5 | 4.6 |
| 3.2 | 3.6 | 3.2 | 4.8 | 5.0 | 2.8 | 3.8 | 3.1 | 3.0 | 3.9 |
| 4.0 | 3.7 | 3.5 | 5.0 | 3.9 | 3.4 | 3.2 | 3.6 | 4.3 | 1.7 |
| 3.1 | 4.9 | 2.6 | 3.5 | 3.5 | 2.8 | 4.3 | 2.1 | 3.8 | 3.9 |
| 3.6 | 3.6 | 3.7 | 3.2 | 5.3 | 2.5 | 3.2 | 3.4 | 3.4 | 4.3 |
Prob10-3
| Problem 10-3 | |||||||||
| Fillmore Metalwork Foundry | |||||||||
| Descriptive Statistics* | |||||||||
| 38.1 | 38.5 | 38.3 | 37.3 | 38.4 | 39.2 | 38.9 | 38.5 | 39.0 | 38.6 |
| 38.1 | 38.8 | 38.6 | 38.6 | 38.6 | 38.6 | 38.9 | 38.8 | 39.0 | 38.6 |
| 38.5 | 38.5 | 38.8 | 38.7 | 38.7 | 38.7 | 38.9 | 38.6 | 39.1 | 38.7 |
| 38.5 | 38.6 | 38.5 | 38.5 | 38.7 | 38.8 | 38.9 | 38.7 | 38.7 | 38.6 |
| 38.7 | 38.6 | 38.7 | 38.6 | 38.9 | 38.7 | 38.9 | 38.5 | 38.6 | 38.5 |
| 38.8 | 38.6 | 38.4 | 38.6 | 38.6 | 38.7 | 39.0 | 38.7 | 38.7 | 38.5 |
| 38.6 | 38.6 | 38.5 | 38.6 | 38.5 | 38.6 | 38.7 | 38.7 | 39.1 | 38.6 |
| 38.3 | 38.6 | 38.4 | 38.1 | 38.4 | 39.5 | 38.8 | 38.8 | 39.1 | 38.6 |
| 38.3 | 38.6 | 38.4 | 38.1 | 38.5 | 39.6 | 38.7 | 38.8 | 39.2 | 38.8 |
| 38.3 | 38.6 | 38.4 | 38.1 | 38.5 | 39.3 | 39.0 | 38.8 | 39.2 | 38.7 |
| * Note: These data are also used in problem 11 |
Prob10-4
| Problem 10-4 | |||||||||
| Fillmore Metalwork Foundry | |||||||||
| Descriptive Statistics* | |||||||||
| 38.3 | 38.3 | 38.3 | 38.3 | 38.3 | 39.2 | 39.2 | 39.3 | 39.3 | 39.3 |
| 38.6 | 38.6 | 38.2 | 38.2 | 38.2 | 38.9 | 38.9 | 38.9 | 38.9 | 38.9 |
| 38.4 | 38.4 | 38.0 | 38.4 | 38.4 | 38.7 | 38.7 | 38.7 | 38.7 | 38.7 |
| 37.9 | 37.9 | 38.1 | 38.1 | 38.1 | 39.0 | 39.0 | 39.1 | 39.1 | 39.1 |
| 38.5 | 38.4 | 38.6 | 38.5 | 38.5 | 38.6 | 38.6 | 38.7 | 38.7 | 38.7 |
| 38.1 | 38.1 | 38.2 | 38.2 | 38.3 | 39.4 | 39.4 | 39.5 | 39.6 | 39.9 |
| 38.5 | 38.5 | 38.5 | 38.5 | 38.6 | 39.0 | 39.0 | 39.0 | 39.0 | 39.0 |
| 38.3 | 38.3 | 38.3 | 38.4 | 38.4 | 38.7 | 38.7 | 38.8 | 38.8 | 38.8 |
| 37.3 | 37.6 | 37.7 | 37.8 | 37.9 | 39.1 | 39.1 | 39.1 | 39.2 | 39.2 |
| 38.4 | 38.4 | 38.8 | 38.4 | 37.9 | 38.7 | 39.8 | 38.7 | 38.7 | 38.7 |
| Note: These data are also used in problem 12. |
Prob 10-11
| Problem 10-11 | |||
| Fillmore Metalwork Foundry | |||
| Frequency Table | |||
| Upper Cell | Cumulative | ||
| Boundaries | Frequencies | % | |
| Cell 1 | 38.2 | 6 | 6.00% |
| Cell 2 | 38.4 | 10 | 16.00% |
| Cell 3 | 38.6 | 38 | 54.00% |
| Cell 4 | 38.8 | 27 | 81.00% |
| Cell 5 | 39.0 | 10 | 91.00% |
| Cell 6 | 39.2 | 6 | 97.00% |
| Cell 7 | 39.4 | 1 | 98.00% |
| Cell 8 | 39.6 | 2 | 100.00% |
Prob 10-12
| Problem 10-12 | |||
| Fillmore Metalwork Foundry | |||
| Frequency Table | |||
| Upper Cell | Cumulative | ||
| Boundaries | Frequencies | % | |
| Cell 1 | 37.5 | 1 | 1.00% |
| Cell 2 | 37.8 | 3 | 4.00% |
| Cell 3 | 38.1 | 10 | 14.00% |
| Cell 4 | 38.4 | 24 | 38.00% |
| Cell 5 | 38.7 | 27 | 65.00% |
| Cell 6 | 39.0 | 16 | 81.00% |
| Cell 7 | 39.3 | 13 | 94.00% |
| Cell 8 | 39.6 | 4 | 98.00% |
| Cell 9 | 39.9 | 2 | 100.00% |
Prob 10-20
| Problem 10-20 | |||
| Sival Electronics | |||
| Supplier 1 | Supplier 2 | Supplier 3 | |
| Finish 1 | 11.9 | 6.8 | 13.5 |
| Finish 2 | 10.3 | 5.9 | 10.9 |
| Finish 3 | 9.5 | 8.1 | 12.3 |
| Finish 4 | 8.7 | 7.2 | 14.5 |
| Finish 5 | 14.2 | 7.6 | 12.9 |
Prob 10-21
| Problem 10-21 | |||
| Sival Electronics | |||
| Signal | Material | Temperature | Output Voltage |
| High | Gold | Low | 18 |
| High | Gold | High | 12 |
| High | Silicon | Low | 16 |
| High | Silicon | High | 10 |
| Low | Gold | Low | 8 |
| Low | Gold | High | 11 |
| Low | Silicon | Low | 7 |
| Low | Silicon | High | 14 |
Disciplinary Citation
| Chapter 10 | ||
| Disciplinary Citation Case | ||
| Data for Scatter Diagram for Package Errors | ||
| Operator | Errors | Avg. |
| 1 | 6 | 6 |
| 2 | 1 | 6 |
| 3 | 0 | 6 |
| 4 | 14 | 6 |
| 5 | 0 | 6 |
| 6 | 2 | 6 |
| 7 | 18 | 6 |
| 8 | 2 | 6 |
| 9 | 5 | 6 |
| 10 | 13 | 6 |
| 11 | 1 | 6 |
| 12 | 4 | 6 |
| 13 | 6 | 6 |
| 14 | 5 | 6 |
| 15 | 0 | 6 |
| 16 | 0 | 6 |
| 17 | 1 | 6 |
| 18 | 3 | 6 |
| 19 | 15 | 6 |
| 20 | 24 | 6 |
| 21 | 3 | 6 |
| 22 | 4 | 6 |
| 23 | 1 | 6 |
| 24 | 2 | 6 |
| 25 | 3 | 6 |
| 26 | 22 | 6 |
| 27 | 4 | 6 |
| 28 | 8 | 6 |
| 29 | 2 | 6 |
| 30 | 6 | 6 |
| 31 | 8 | 6 |
| 32 | 0 | 6 |
| 33 | 9 | 6 |
| 34 | 20 | 6 |
| 35 | 9 | 6 |
| 36 | 0 | 6 |
| 37 | 3 | 6 |
| 38 | 14 | 6 |
| 39 | 1 | 6 |
| 40 | 1 | 6 |
Qrtly. Sales Report
| Chapter 10 | ||||
| The Quarterly Sales Report | ||||
| 2005 Sales | ||||
| Region | 1st Qtr | 2nd Qtr | 3rd Qtr | 4th Qtr |
| Northeast | 924 | 928 | 956 | 1222 |
| Southwest | 1056 | 1048 | 1129 | 1073 |
| Northwest | 1412 | 1280 | 1129 | 1181 |
| North Central | 431 | 470 | 439 | 431 |
| Mid-Atlantic | 539 | 558 | 591 | 556 |
| South Central | 397 | 391 | 414 | 407 |
| 2006 Sales | ||||
| Region | 1st Qtr | 2nd Qtr | 3rd Qtr | 4th Qtr |
| Northeast | 748 | 962 | 983 | 1024 |
| Southwest | 1157 | 1146 | 1064 | 1213 |
| Northwest | 1149 | 1248 | 1103 | 1021 |
| North Central | 471 | 496 | 506 | 573 |
| Mid-Atlantic | 540 | 590 | 606 | 643 |
| South Central | 415 | 442 | 384 | 448 |
| 2007 Sales | ||||
| Region | 1st Qtr | 2nd Qtr | 3rd Qtr | 4th Qtr |
| Northeast | 991 | 978 | 1040 | 1295 |
| Southwest | 1088 | 4322 | 1256 | 1132 |
| Northwest | 1085 | 1125 | 910 | 999 |
| North Central | 403 | 440 | 371 | 405 |
| Mid-Atlantic | 657 | 602 | 596 | 640 |
| South Central | 441 | 366 | 470 | 426 |
| 2008 Sales | ||||
| Region | 1st Qtr | 2nd Qtr | 3rd Qtr | 4th Qtr |
| Northeast | 756 | 1008 | 1038 | 952 |
| Southwest | 4352 | 1353 | 1466 | 1196 |
| Northwest | 883 | 851 | 997 | 878 |
| North Central | 466 | 536 | 551 | 670 |
| Mid-Atlantic | 691 | 723 | 701 | 802 |
| South Central | 445 | 455 | 363 | 462 |
| 2009 Sales | ||||
| Region | 1st Qtr | 2nd Qtr | 3rd Qtr | 4th Qtr |
| Northeast | 1041 | 1020 | 976 | 1148 |
| Southwest | 1330 | 1003 | 1197 | 1337 |
| Northwest | 939 | 834 | 688 | 806 |
| North Central | 588 | 699 | 743 | 702 |
| Mid-Atlantic | 749 | 762 | 807 | 781 |
| South Central | 420 | 454 | 447 | 359 |