Management Principles

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Student Number:

Formative Assessment

Module 3

Management Principles

Assignment No. MAN61FMod3-1

Student Number:

Module 3 - FORMATIVE ASSESSMENT

Learner Full Names:

Surname:

CHAPTER 1

Only fill in your answers in the provided columns to the right hand side of the page.

Question 1: Fill in the missing words from the list below:

a. Goals

b. Directing

c. Reality

d. Plans

Leadership…

Nr: Your

Nr: Statement:

Answers

1.1 is the process of … the behaviours of others 1.1

1.2 towards the accomplishment of the organisation’s ... 1.2

1.3 It involves taking the lead to bridge the gap between formulating ... 1.3

1.4 and reaching goals, in other words, translating plans into ... 1.4

Total question 1 /4

Question 2:

Choose the

CORRECT

answer by selecting a or b.

Nr: Statement or question:

Nr: Your

Answers

The power to enforce compliance through fear is called

_________

power.

2.1

a) coercive or

2.1

b) referent

In the behavioural approach to leadership, the task-orientated leader is

_________.

2.2

a) Democratic or

2.2

b) autocratic

One of the components that managers should look at to understand someone’s attitude

is the

_________

component.

2.3

a) Cognitive or

b) demographical

The ability to read the currents of emotions and political dynamics in groups is known

_________.

2.4

a) emotional self-management

b) organisational awareness

The stage in group development where the group begins to function as a cohesive unit

is called the

_________.

2.5

a) performing stage or

b) norming stage

This research found that production performance was higher among democratic

leaders than autocratic leaders.

2.6

a) Michigan research or

b) Hersey research

Total question 2

Student Number:

Question 3: Choose one concept or explanation from the list below, that best describes

each group of words that follow.

Components of leadership:

a. Myers-Briggs Type Indicator (MBTI)

b. Factors that can lead to a change in attitude.

c. Stages in group development.

d. Four aspects of competence.

e. Factors that influence a group’s structure.

f. Key variables that determine the behaviour of employees.

g. Emotional competencies that differentiate superior form average EI. (Emotional Intelligence)

h. Steps in the communication process.

i. Types of teams.

j. Aspects of leadership

Nr: Word groups:

Nr:

Your Answers:

3.1 Career, co-workers, aspirations, remuneration, managers, needs, training etc. 3.1

3.2 Self-awareness, self-management, social awareness, relationship

3.2

management.

3.3 Self-managed, problem-solving, cross-functional, virtual. 3.3

3.4 Sender, encoding, channel, decoding, receiver. 3.4

3.5 Knowledge, skills, value orientation, applied in context. 3.5

3.6 Ability, attitudes, motivation, personality, perception, learning. 3.6

3.7 Forming, storming, norming, performing, adjourning. 3.7

3.8 Extrovert or introvert, sensing or intuitive, thinking or feeling, perceiving or

3.8

judging.

3.9 Authority, power, influence, delegation, responsibility and accountability. 3.9

3.10 Leadership, roles, norms, status, cohesiveness, size, diversity. 3.10

Total question 3 /10

Question 4: Fill in the missing words from the list below:

a. interests

b. ground

c. differences

d. agreement

e. conflict

Negotiation can be defined as...

Nr: Statement or question:

Nr:

Your Answers:

4.1

4.1 A process of interaction between two parties, directed at reaching some form

______

4.2 that will hold and that is based upon common

______

, 4.2

4.3 with the purpose of resolving

_______

, 4.3

4.4 despite widely dividing

________.

4.4

4.5 This is achieved basically through the establishment of common

______

4.5

Total: /5

Student Number:

Question 5:

Read each statement carefully then state

true (T)

false (F)

in the space

provided.

Nr: True / False

Nr: Statement or question:

5.1 The challenge of management has shifted from managing technology and

5.1

capital to managing people.

5.2 Leadership entails activities such as giving orders and instructions to

5.2

followers.

5.3 Leaders focus on non-behavioural aspects and managers focus on

5.3

behavioural aspects.

5.4 Values are basic beliefs that a certain way of doing things is preferable to

5.4

another.

5.5 Authority is the right of a leader to give orders and to demand action from

5.5

subordinates.

5.6 People join groups because groups can satisfy the social needs of people. 5.6

5.7 A well-integrated group is able to disband when its work is accomplished. 5.7

5.8 Lateral communication takes place between people at different levels of

5.8

the hierarchy.

5.9 The three general characteristic s of conflict are incompatible goals,

interdependence and interaction. 5.9

5.10 Behaviour is a collection of feelings and beliefs. 5.10

/10

Total question 5

Question 6:

Choose

one concept or word

from the list below, that best matches each

definition or statement that follows.

Write down the corresponding letter

(a/b/c etc.)

in the

answer column:

a. Charismatic leader

b. Status

c. Legitimate power

d. Synergy and equality

e. Motivation

Your

Nr: Definition or Statement

Answers:

6.1 The perceiv ed ranking of one member relative to other members of the group.

6.1

6.2 An individual who has an exceptional impact on the organisation.

6.2

6.3 Refers to the authority that the organisation grants to a particular position.

6.3

6.4 The willingness of an employee to achieve organisational goals.

6.4

6.5 Characteristics of work teams .

6.5

Total question 6 /5

Student Number:

Question 7: Select from the list below

the correct theory or model to match

the statements

in column A.

Write the correct answer a, b, c, etc. in the provided column.

a. Fiedler’s contingency theory

b. Reinforcement theory of motivation

c. Robert House

d. Equity theory

e. Hersey and Blanchard

f. McClelland

g. Maslow

h. Herzberg

i. Vroom-Yetton-Jago model

Hackman and Oldham

Theories, models and definitions:

Nr: Your

answers

7.1 Hierarchy of needs.

7.1

7.2 Focuses on and individual’s feelings about how fairly he/she is treated in the

7.2

workplace.

7.3 The most effective management style for a particular situation is determined by the

7.3

maturity of the subordinate.

7.4 Two-factor motivation theory.

7.4

7.5 A leader’s effectiveness is determined by how well his or her style fits the situation. 7.5

7.6 The path-goal theory.

7.6

7.7 Behaviours followed by positive consequences will occur more frequently and that

behaviours followed by negative consequences will not occur as frequently. 7.7

7.8 Leader behaviour must adjust to reflect the task structure. 7.8

7.9 Achievement motivation theory.

7.9

7.10 The job characteristics model.

7.10

Total question 7 /10

TOTAL FORMATIVE CHAPTER 1 /50

Student Number:

CHAPTER 2

Only fill in your answers in the provided columns to the right hand side of the page.

Question 1:

Indicate if the following statements regarding control are

true

false:

Your

Nr: Statement or question:

Answers

Organisations use operational procedures to ensure that they are progressing towards

1.1

their goals.

Controlling procedures help organisations to ensure that their resources are being used

1.2

productively.

The term ‘control’ implies that the behaviour of individuals can be influenced in the

1.3

course of activities and events.

The aim of control is to keep deviations from expected daily activities and performance

1.4

levels to a minimum.

1.5

Control is exercised to ens ure that all activities at all levels are in ac cordance with goals.

1.6

If there is no control, resources could be misapplied and usually quality is lower.

1.7

Control could increase costs and limit the ac cumulation of errors.

Control refers to the activities that management performs to ensure a level of quality that

1.8

will satisfy the worker on the one hand, and the organisation on the other.

1.9

The first step in quality control is the measuring of quality

1.10

The last step of quality control entails rectifying deviations and solving problems.

1.11 Control is the final step in the management process.

1.12 Evaluating deviations is a projection of planned performance.

1.13 The Balanced Scorecard is a popular leading tool that ensures clear standards .

1.14 Total quality management (TQM) is the responsibility of the organisation’s strategic

planners.

1.15 The main instrument used to control an organisation’s human resources is performance

management.

1.16 The contemporary way of setting budgets is in a top-down fashion.

1.17 Reporting is part of measuring actual performance in the control process.

1.18 Phys ical resources are tangible assets.

1.19 Ecological resources is one of the k ey areas of control.

1.20 Once the cycle of the control process is completed, setting standards becomes the next

starting point of the next cycle.

Total question 1 /20

Student Number:

Question 2:

Choose

one concept or explanation

from the list below, that best describes each group of

words that follow. Write down the corresponding letter

(a/b/c etc.)

in the answer column.

a. Key areas of control

b. TQM

c. Steps in the control process.

d. Characteristics of an effective control system.

e. Six Sigma

f. Financial control measures.

g. General performance analysis.

Your

Nr: Word groups:

Answers

2.1 A quality control tool that tries to eliminate mistak es.

2.2 Physical, financial, information and human resources.

2.3 The management approach that emphasises the management of quality.

2.4 Set standards, measure performance, evaluate deviations, rectify deviations.

2.5 Acc uracy, no unnecessary complexity, timeliness, integration, flexibility.

Total question 2 /5

Question 3:

Choose the

CORRECT

answer by selecting a or b.

Your

Nr: Statement or question:

Answers

Screening control is part of __________ control.

3.1

a) operations or

b) strategic.

The concept of _________ is based on replenishing inventory levels by ordering the most

economical quantity.

3.2

a) MRP or

b) EOQ

The ultimate test of product quality is in the

__________

3.3

a) workplace or

b) mark etplace

Operational budgets focus on

_________.

3.4

a) revenue or

b) cash flow

The economic measure that summarises output relative to input is called

_________.

3.5

a) productivity or

b) the P/E ratio.

Total question 3

TOTAL FORMATIVE CHAPTER 2 /30

Student Number:

CHAPTER 3

Only fill in your answers in the provided columns to the right hand side of the page.

Question 1:

Indicate if the following statements regarding ethics are

true

false:

Nr: Statement or question:

Your Answers

1.1

“Ethics” entails the code of moral principles and values.

Ethic s does not direct the behaviour of an individual or a group in terms of what

1.2

decisions they must make.

A code of ethics sets standards about what is good and bad in behaviour and decision

1.3

making.

Individuals express their values in attitudes, beliefs, and judgements about right and

1.4

wrong.

Total question 1 /4

Fill in the missing words in each section below:

Question 2: The ‘shortcut ethical test’ - Managers can ask themselves the following

questions to determine if a decision is ethical:

2.1

Is it the

______

2.2

Is it

______

to all concerned?

2.3

Will it build

_____

and better friendship?

2.4

Will it be

______

to all concerned?

Total question 2 /4

Question 3:

What can organisations do to ensure ethical decision making?

3.1

Lead by

_______

3.2

Develop a corporate code of

______

3.3

Create ethical

______

3.4

Manage

______ .

Total question 3 /4

Student Number:

Question 4:

Read each statement carefully then state

true or false

in the space provided.

Your

Nr: Statement or question:

Answers

4.1 Corporate social responsibility and ethics are much-debated, old-fashioned management

issues.

4.2 Corporate governance is closely related to ethics and corporate social responsibility.

4.3 In the area of ethical behav iour, accountability is related to norms, standards and values of

which the individual or organisation is aware, and whic h are enforceable.

4.4 The local community is part of the primary stak eholders to whom businesses are socially

respons ible.

4.5 A challenge of flatter and leaner organisations is that managers cannot rely on the

authoritarian relationships created by the traditional organisational hierarchy.

4.6 Globalisation is associated only with large, mature organisations.

When ethical issues originate at the organisational level, the organisation’s policies,

4.7

procedures and code of ethics should be consulted to clarify the organisation’s stand on the

issue.

4.8 International and local indexes measure the performance of companies in terms of

recognised corporate responsibility standards.

4.9 Bureaucracy is unsuccessful in organisations where tec hnology is routine and stable.

4.10 An organisation’s code of ethics usually comprises a written statement of a company’s

values, beliefs and norms of ethical behaviour.

Total question 4 /10

Student Number:

Question 5:

Choose

one concept or explanation

from the list below, that best describes each

group of words that follow. Write down the corresponding letter

(a/b/c etc.)

in the answer

column.

a. The levels of social responsibility.

b. Central elements of information technology that have changed the way in which organisations

function.

c. The levels of ethical decision making.

d. Characteristics of good corporate governance.

e. Three fundamental ethical approaches that managers can use in decision making.

f. A stakeholder.

g. A networked organisation require these factors to operate in support of one another.

h. Weber’s model.

i. Key features of the emerging organisation.

j. Categories of intellectual capital.

Nr: Your

Nr: Word groups:

Answers:

5.1 Individual, organisational, association, societal, international. 5.1

5.2 Social responsiveness, social obligation, social reaction. 5.2

5.3 Impersonality, employee selection and promotion, division of labour, hierarchy of

5.3

authority, rules and procedures.

5.4 Networked, flat and lean, flexible, diverse, global in orientation and operations. 5.4

5.5 Justice, human rights and utilitarian.

5.5

5.6 Human, structural, customer.

5.6

5.7 Internet, e-commerce, mobile computing.

5.7

5.8 Goal setting, competence, responsibility, communication, IT, organisational culture,

5.8

balanced view.

5.9 Discipline, trans parency, independence, accountability, responsibility, fairness, social

5.9

respons ibility.

5.10 Any individual or group who can affect or is affected by the actions, decisions,

polic ies, practices or goals of the organisation. 5.10

Total question 5 /10

Student Number:

Question 6:

Choose the

CORRECT

answer by selecting a or b.

Your

Nr: Statement or question:

Answers

Laws, norms, customs and traditions direct the legal and moral acceptability of behaviour at

the __________ level of ethical dec ision making.

6.1

a) organisational or

b) societal.

The _________ approach states that ethical decis ions should entail the equitable, fair and

impartial distribution of benefits and costs among individuals and groups.

6.2

a) justice or

b) human rights

Old-type organisations often had a culture of ____________

6.3

a) compliance or

b) commitment and results.

Organisations engaging in social __________ behaviour actively seek to find solutions to

social problems.

6.4

a) obligation or

b) responsiveness

A problem in accounting on sustainability reporting is the difficulty to measure _________

aspects.

6.5

a) environmental or

b) international

One of the forces that influence the world economy is that mark ets are becoming

more ___________

6.6

a) homogeneous or

b) divers e.

One of the changing job requirements in the knowledge era is risk _____________

6.7

a) avoidance or

b) taking

In new organisations, the strategic focus is on _______________

6.8

a) efficiency or

b) innovation

Total question 6

TOTAL FORMATIVE CHAPTER 3 /40

TOTAL: FORMATIVE MODULE 3 120