Proposal for Project(needed asap)

Objectives

Measures

Targets

Initiatives

Financial

· Increase profit margins

· Weekly financial results

· 5% increase

· Decrease operating costs

· Improve efficiency

Customer

· Increase customer satisfaction

· Increase customer base

· Customer satisfaction surveys

· Customer retention

· Market share

· 90% satisfied

· 80% of prior customers place new orders

· 10% growth of new customers

· Improve customer experience

· Attract new customers

· Decrease order to delivery time

Internal

Process

· Improve efficiencies

· Decrease redundancy

· Identify and eliminate redundancy

· Reduce overhead

· 10% reduction in time to produce goods while maintaining high quality

· Remove bottlenecks

· Process automation

Learning/

Growth

· Employee retention

· Employee satisfaction

· Training programs

· Reduction in turnover

· Employee satisfaction rate

· New training programs

· 5% reduction

· 85% satisfied

· 3 new programs

· New training programs

· Focus groups

· Provide path for growth opportunities