M1A3 Capstone

ABC Case Study—Employee Alignment

The goal of using cross-functional teams was to ensure that all employees stayed aligned with the strategy and could help navigate the path to success with regular communication. In lieu of building silos within each function, the cross collaboration and communication served to ensure that an optimal client growth plan could be created and achieved. Course development personnel were aware of what was going on with client services as related to a specific customer and therefore, potential issues could be addressed before they became a problem, and services could be offered or adjusted to better meet the client needs. The company won an “honorable mention” award from the American Society for Training and Development (ASTD) for integrating internal training and cross-functional workgroups to improve the organization and how it was serving customers.

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