You run a small Internet business and are concerned about customer support service levels on the Help Desk ...

Q-1a. You run a small Internet business and are concerned about customer support service levels on the Help Desk. You want to know how many calls per day are handled by your help desk staff. You collect the data at left over a 90-day period. Use appropriate descriptive statistics to make sense of this data. Use an appropriate graph also. Explain your findings so that your non-quantitative partner will understand them.

      Help Desk Calls   Day # Calls   1 45   2 30   3 53   4 69   5 67   6 45   7 17   8 46   9 46   10 33   11 59   12 74   13 42   14 35   15 38   16 18   17 41   18 63   19 72   20 44   21 45   22 44   23 40   24 48   25 67   26 72   27 39   28 52   29 45   30 40   31 34   32 75   33 88   34 63   35 38   36 48   37 42   38 50   39 74   40 61   41 28   42 37   43 27   44 44   45 49   46 70   47 75   48 42   49 23   50 38   51 11   52 71   53 80   54 70   55 41   56 47   57 33   58 38   59 29   60 83   61 60   62 54   63 35   64 46   65 51   66 58   67 72   68 86   69 48   70 57   71 51   72 62   73 62   74 70   75 76   76 46   77 31   78 26   79 60   80 59   81 83   82 71   83 49   84 51   85 150   86 56   87 49   88 94   89 73   90 42