Write a three-page paper, typed and double-spaced

Write a three-page paper, typed and double-spaced, in which you select a company that you have worked for or where you have been a customer. 

Identify a service “gap” which you identified as a service break down and develop a “redesign.” 

Include the following components:

** A description of the process and opportunity for improvement.

** The impact of the current situation on the company and customer

** A recommendation to the service process to address the gap

** Projected benefits from implementation of the process change. 

Include a summary and a minimum of three sources