Wk 3, HCS 341: DR 2

Substantive response

APA format

175 word minimum

At least 1 reference

Respond to the following:

Cherese Mason

Rosa,

Interpersonal skills go a long way in HR and in healthcare as a whole. In healthcare one will encounter many different people from the physician's, the nursing/technical staff, and the patients. Therefore the manager should possess a diverse set of "people skills." Communication is one of the top interpersonal skills that can go a long way with patients and staff alike. Patients want to be feel like their concerns are being heard, and that the physicians genuinely care about their well being, and they are well informed as it pertains to their health. Staff members want similar aspects a manager who they respect enough to lead them, one that is approachable enough to direct their concerns to with an "open ear," and a manager that wants to see their staff succeed.

1/26/20 at 10:27 PM