Why is active listening so critical to workplace success?

Active listening helps us communicate effectively with others and resolve conflicts. However, distractions such as mobile devices and emails may impact our ability to actively listen to our colleagues. Why is active listening an important skill in the workplace? Select one option below and thoroughly explain its importance. Feel free to share any active listening strategies you have learned about.

1. Building professional relationships
2. Decreasing misunderstandings
3. Increasing productivity

Remember to answer each part of the question with a minimum of one paragraph that is 5-7 sentences with limited grammatical errors.