When you engage your customers in a conversation, they may tell you (and others) things you don't want to hear.They might criticize your product, service, management, and/or employees. Would it be smarter for companies to limit their online exposure to We

Question)

 When you engage your customers in a conversation, they may tell you (and others) things you don't want to hear.They might criticize your product, service, management, and/or employees. Would it be smarter for companies to limit their online exposure to Web sites that project a well-thought-out message and do not encourage or allow responses from customers? Give me your thoughts?
 

Format for question - 

Introduction Paragraph 12-15 lines, Body 2 - 3 paragraphs 12-15 lines, Summary/Conclusion restates the main points 12-15 lines. 

Finally each question should include a APA formatted atleast 2 reference list for each question and no copy paste.