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Discussion: Project and Operations Quality Management Practices

According to Reid and Sanders (2016), “there is no single, universal definition of quality” (p. 152). Quality is typically perceived as “meeting the customer’s needs” (Reid and Sander, 2016, p 152). In project management, quality is defined in terms of stakeholder satisfaction. Quality is achieved when a project is completed on time, on budget, and with all of the features and functions expected by the stakeholders. Assuring and controlling quality are important considerations for business operations and those who manage projects. Quality programs and tools, developed in the early 20th century, have evolved to meet the needs of today’s organizations.

• What is the difference between quality assurance and quality control?
• What is cost of quality? What are the implications of cost of quality on business success?
• How does the premise of quality in operations align with project quality management approaches?
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